Experts Reviews · Company report
Cleaning Pros logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Cleaning Pros

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #69Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 243 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning Pros is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning Pros is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning Pros is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning Pros is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning Pros is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning Pros is better than 87% of carpet cleaning.A
87

Reviews for your job

Customers hired Cleaning Pros for 6 kinds of job.

Cleaning Pros for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.68
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$271–$465
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 68 Google reviews tagged “Deep clean” · showing 20

Priscilla5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rosie, the young woman who cleaned my house worked very hard, and left my rooms sparkling clean! I am so pleased with this service, and look forward to a long term situation with the company.

Paid $200–250Reasonable priceDeep clean
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I had Rosie come do a deep cleaning for our home. She was punctual and personable. She also worked around my yellow lab. I highly recommend her coming to clean your home. I will definitely will be using them again in the future.

Paid $300–350Reasonable priceDeep clean
Matthew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Cleaners were fantastic! Extremely detailed in their work. Used them for move in and move out cleans and both were immaculate.

Paid $250–300Great priceMoving-related cleaningDeep clean
Geoffrey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very thorough and excellent work! Easy to set up and cleaners were polite and punctual.

Great priceMoving-related cleaningDeep clean
MICHAEL11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Cleaners arrived on time and did such a great job! Going to have them come back on a regular basis. Very easy to schedule and the price was very competitive compared to others. I highly recommend this company. You will not be disappointed

Paid $350–400Great priceStandard cleaningDeep clean
AnMaryLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was in desperate need of a service to come in and clean my apartment after we completed the move out. Cleaning Pros was not only easy to communicate with but they were flexible too! So thankful they found a spot for me, the price well worth the service...and I will say the young lady who came in to clean my home…

Paid $350–400Great priceStandard cleaningMoving-related cleaningGeneral housekeeping
DonnaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rosa did an amazing job doing a deep clean on the house. Very thorough!

Paid $400–450Reasonable priceInterior & exterior window cleaningDeep clean
Christine13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve booked with them multiple times, and each time I’m soooooo pleased with their work. Cleaners have been attentive, polite, efficient, and it’s been such a mental load off of me. I’ll happily keep coming back to them for all my home cleaning needs!! 🤍

Great priceStandard cleaningDeep clean
Madea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ronnie was so easy to work with and after more than once cleaning, I can say they are the best and very consistent! The cleaner will ask for you to check their work and are happy to adjust anything else needed or missed. Although I don’t think much was and as usual, it was what I have come to expect from this…

Paid $400–450Reasonable priceInterior & exterior window cleaningDeep clean
Mattie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This cleaning service is fantastic! I felt like everything had been thoroughly cleaned, and I will definitely be booking for routine cleanings. Communication is excellent and their cleaning speaks for itself!

Paid $100–150Reasonable priceGeneral housekeepingDeep clean
Carla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My mother’s house desperately needed a deep cleaning. I was greatly impressed with Ronnie’s explanation of all the cleaning options including upgrades. Ultimately, Lexie came and worked diligently to clean the house, stove, refrigerator, windows, and baseboards. My mother says that her house has not been this clean…

Paid $450–500Reasonable priceStandard cleaningDeep clean
Carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cleaning pros is an excellent Cleaning service. Lesy did a great job Cleaning my home! I am very satisfied and would recommend them to everyone.

Paid $200–250Great priceStandard cleaningGeneral housekeepingDeep clean
Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Candy was exceptional—punctual, professional, thorough, and attentive to detail. The quality of her work exceeded my expectations, and I would highly recommend her cleaning services. Thank you for helping us clean the UK Hockey Boys Townhouse for the last 3 years….

Paid $300–350Great priceStandard cleaningGeneral housekeepingDeep clean
Alisha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I wish I could remember my cleaner’s name! She did such a great job and was able to get rid of stains that I could never get out! My walls and cabinets are looking shiny and clean

Deep clean
RLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Responsive owners, cleaner (Lesly) very thorough and hard-working.

Paid $350–400Reasonable priceDeep clean
Jennifer9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did a great job for our last minute move out clean and were very straightforward with pricing and what was included in the service. I would absolutely use them in the future and will be recommending them to others.

Paid $500+Reasonable priceMoving-related cleaningDeep clean
Hannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They were extremely responsive when I contacted them, able to schedule within the same week, and well-priced. I am very happy with their service!!

Paid $300–350Reasonable priceDeep clean
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a great experience with this cleaning service! They were very responsive and easy to communicate with from start to finish. They showed up on time, were professional, and did an excellent job cleaning our home. Everything looked spotless, and you could tell they paid attention to the details. We’re very happy…

Paid $350–400Interior & exterior window cleaningStandard cleaningMoving-related cleaning
Meg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wonderful cleaning service: the house was spotlessly clean, they were thorough, efficient, and professional. Hired them for an initial deep clean and will be hiring them again for more regular service.

Paid $450–500Reasonable priceDeep clean
Kristen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had an amazing experience! I submitted the interest form on the website on Sunday morning and received a call from Ronnie Sunday afternoon. I was very surprised and excited to hear from him so quickly, and we got a cleaning scheduled for 2 days later! Rosie did an AMAZING job cleaning the house and everything was…

Great priceDeep clean

Show more deep clean reviews (48 more) →

Price

$221-15% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 58%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning83$158–$265
Deep clean68$271–$465
General housekeeping39$137–$260
Moving-related cleaning32$251–$536
Interior & exterior window cleaning15$238–$536
Office & workplace cleaning3—

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