Experts Reviews · Company report
Cleaning Pros logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Cleaning Pros

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #69Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 243 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning Pros is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning Pros is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning Pros is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning Pros is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning Pros is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning Pros is better than 87% of carpet cleaning.A
87

Reviews for your job

Customers hired Cleaning Pros for 6 kinds of job.

Cleaning Pros for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.68
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$271–$465
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 68 Google reviews tagged “Deep clean” · showing 40

Priscilla5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rosie, the young woman who cleaned my house worked very hard, and left my rooms sparkling clean! I am so pleased with this service, and look forward to a long term situation with the company.

Paid $200–250Reasonable priceDeep clean
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I had Rosie come do a deep cleaning for our home. She was punctual and personable. She also worked around my yellow lab. I highly recommend her coming to clean your home. I will definitely will be using them again in the future.

Paid $300–350Reasonable priceDeep clean
Matthew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Cleaners were fantastic! Extremely detailed in their work. Used them for move in and move out cleans and both were immaculate.

Paid $250–300Great priceMoving-related cleaningDeep clean
Geoffrey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very thorough and excellent work! Easy to set up and cleaners were polite and punctual.

Great priceMoving-related cleaningDeep clean
MICHAEL11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Cleaners arrived on time and did such a great job! Going to have them come back on a regular basis. Very easy to schedule and the price was very competitive compared to others. I highly recommend this company. You will not be disappointed

Paid $350–400Great priceStandard cleaningDeep clean
AnMaryLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was in desperate need of a service to come in and clean my apartment after we completed the move out. Cleaning Pros was not only easy to communicate with but they were flexible too! So thankful they found a spot for me, the price well worth the service...and I will say the young lady who came in to clean my home…

Paid $350–400Great priceStandard cleaningMoving-related cleaningGeneral housekeeping
DonnaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rosa did an amazing job doing a deep clean on the house. Very thorough!

Paid $400–450Reasonable priceInterior & exterior window cleaningDeep clean
Christine13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve booked with them multiple times, and each time I’m soooooo pleased with their work. Cleaners have been attentive, polite, efficient, and it’s been such a mental load off of me. I’ll happily keep coming back to them for all my home cleaning needs!! 🤍

Great priceStandard cleaningDeep clean
Madea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ronnie was so easy to work with and after more than once cleaning, I can say they are the best and very consistent! The cleaner will ask for you to check their work and are happy to adjust anything else needed or missed. Although I don’t think much was and as usual, it was what I have come to expect from this…

Paid $400–450Reasonable priceInterior & exterior window cleaningDeep clean
Mattie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This cleaning service is fantastic! I felt like everything had been thoroughly cleaned, and I will definitely be booking for routine cleanings. Communication is excellent and their cleaning speaks for itself!

Paid $100–150Reasonable priceGeneral housekeepingDeep clean
Carla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My mother’s house desperately needed a deep cleaning. I was greatly impressed with Ronnie’s explanation of all the cleaning options including upgrades. Ultimately, Lexie came and worked diligently to clean the house, stove, refrigerator, windows, and baseboards. My mother says that her house has not been this clean…

Paid $450–500Reasonable priceStandard cleaningDeep clean
Carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cleaning pros is an excellent Cleaning service. Lesy did a great job Cleaning my home! I am very satisfied and would recommend them to everyone.

Paid $200–250Great priceStandard cleaningGeneral housekeepingDeep clean
Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Candy was exceptional—punctual, professional, thorough, and attentive to detail. The quality of her work exceeded my expectations, and I would highly recommend her cleaning services. Thank you for helping us clean the UK Hockey Boys Townhouse for the last 3 years….

Paid $300–350Great priceStandard cleaningGeneral housekeepingDeep clean
Alisha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I wish I could remember my cleaner’s name! She did such a great job and was able to get rid of stains that I could never get out! My walls and cabinets are looking shiny and clean

Deep clean
RLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Responsive owners, cleaner (Lesly) very thorough and hard-working.

Paid $350–400Reasonable priceDeep clean
Jennifer9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did a great job for our last minute move out clean and were very straightforward with pricing and what was included in the service. I would absolutely use them in the future and will be recommending them to others.

Paid $500+Reasonable priceMoving-related cleaningDeep clean
Hannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They were extremely responsive when I contacted them, able to schedule within the same week, and well-priced. I am very happy with their service!!

Paid $300–350Reasonable priceDeep clean
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a great experience with this cleaning service! They were very responsive and easy to communicate with from start to finish. They showed up on time, were professional, and did an excellent job cleaning our home. Everything looked spotless, and you could tell they paid attention to the details. We’re very happy…

Paid $350–400Interior & exterior window cleaningStandard cleaningMoving-related cleaning
Meg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wonderful cleaning service: the house was spotlessly clean, they were thorough, efficient, and professional. Hired them for an initial deep clean and will be hiring them again for more regular service.

Paid $450–500Reasonable priceDeep clean
Kristen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had an amazing experience! I submitted the interest form on the website on Sunday morning and received a call from Ronnie Sunday afternoon. I was very surprised and excited to hear from him so quickly, and we got a cleaning scheduled for 2 days later! Rosie did an AMAZING job cleaning the house and everything was…

Great priceDeep clean
Jenny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jennifer and Candi were great! My whole house looks perfect! Would definitely use again.

Paid $500+Reasonable priceDeep clean
Mohammad5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ronnie is a super nice guy, very professional and easy to talk to. Cleaner did an excellent job, there was a minor couple spots missed and Ronnie made sure the problem was fixed right away. Definitely recommend!

Paid $350–400Reasonable priceMoving-related cleaningDeep clean
Dan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Cleaning Pros were great to work with, easy to schedule, highly competitive rates, itemized to exactly what I wanted done. Actual job delivered perfect, very detailed, the whole house looks the best it's ever been!

Paid $400–450Great priceMoving-related cleaningDeep clean
Jonathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing attention to detail with a kind/professional crew. If I still lived in the local area I would hire them again!

Paid $300–350Great priceInterior & exterior window cleaningStandard cleaningMoving-related cleaning
Amanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent cleaning by a service I am led to believe a dedicated employee roster and a company committed to a living wage.

Paid $200–250Reasonable priceDeep clean
Lainie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Easy to schedule and they did an amazing job! Will be scheduling with them again!

Great priceGeneral housekeepingDeep clean
Dwight1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We requested a one time cleaning. I was able to speak directly with the company to go over all the options to add or remove from the service. We were very pleased with the quality of the clean and that the company upheld their end of the bargain!

Paid $350–400Reasonable priceInterior & exterior window cleaningDeep clean
Beau3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Laura was prompt, professional, courteous and detailed. I was extremely pleased with the results and highly recommend utilizing this service. I will continue to use them without hesitation.

Paid $250–300Reasonable priceDeep clean
Jack5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I got the deep clean services for my wife for Mothers Day. She and I were both very happy with the results. We moved into this house a couple years prior and didn’t have the chance to really hit the nitty gritty stuff where we have a new baby. They really work hard and are very thorough. Will be booking again!

Paid $400–450Great priceStandard cleaningDeep clean
Ken10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very good and polite

Paid $300–350Reasonable priceDeep clean
Isabella6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Was such a great experience and they are super nice and easy to work with! I do highly recommend them for any cleaning services you have.

Paid $200–250Reasonable priceDeep clean
Brandi14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

To see the state of my home from the beginning of the day to the end is pure magic. The ladies worked harder and more efficient than I have ever seen! I have over 4000 ft.² of finished house and it is very difficult to maintain on my own. I have used other cleaners, but I have never seen quality like this. I am…

Paid $500+Reasonable priceStandard cleaningDeep clean
BLocal Guide · 128 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Cleaning Pros came into my home and did a great job. She was very thorough and professional. From top to bottom and everything in between, she got it all. Thanks Cleaning Pros.

Paid $150–200Great priceStandard cleaningDeep clean
Shauna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

She was professional and systematically worked through area. They customized based on my needs. And takes the overwhelming out of managing the family house hold while busy schedule. Look forward to continued service. Thanks.

Paid $150–200Reasonable priceDeep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Abeer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Cleaning Pros has did a great job cleaning my house! They were able to remove stains and even cleaned a few extra things for me that I had forgot to mention! The cleaners are very professional and helpful.

Reasonable priceDeep clean
McKenzie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We've used Cleaning Pros a few times and they always do a great job. Ronnie was super easy to chat with about getting a quote and setting up our first cleaning. He's been very responsive on our follow-ups. It feels amazing to walk in the door after work and find everything spotless. Our home and our pets are in…

Great priceStandard cleaningGeneral housekeepingDeep clean
BettyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

WOW!!! Judy arrived on time and worked 6 hours straight to thoroughly clean my home. I have high expectations because I love to clean but due to a broken ankle I needed help. Cleaning Pros got me on their schedule the next day and exceeded all my expectations- from dusting the ceiling fans to making sure the…

Paid $100–150Great priceDeep clean
Grace2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

Giving them 1 star because I can’t give zero. The lady came to my house and, as instructed by my brother, was supposed to start downstairs. He went back upstairs briefly and came down about an hour later, only to find that she was no longer there. He tried calling the business, but his number had been blocked. When…

Paid $250–300Not sureDeep clean
Sara13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Candy did an amazing job. I’m so happy with the service I received, and I can’t wait to schedule them again in the future. They went above and beyond!

Paid $400–450Great priceStandard cleaningGeneral housekeepingDeep clean
Tara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I can’t say enough good things about Cleaning Pros. They were responsive to my initial inquiry, scheduled an appointment quickly, cleaning lady was on time and did an EXCELLENT job. I would highly recommend. I had a standard clean and added additional services that were fairly priced.

Paid $250–300Reasonable priceInterior & exterior window cleaningStandard cleaningDeep clean

Show more deep clean reviews (28 more) →

Price

$221-15% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 58%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning83$158–$265
Deep clean68$271–$465
General housekeeping39$137–$260
Moving-related cleaning32$251–$536
Interior & exterior window cleaning15$238–$536
Office & workplace cleaning3—

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