Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Cleaning Pros logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Cleaning Pros

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #69Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 243 Google reviews

Request a call backWebsite ↗

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning Pros is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning Pros is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning Pros is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning Pros is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning Pros is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning Pros is better than 87% of carpet cleaning.A
87

Reviews for your job

Customers hired Cleaning Pros for 6 kinds of job.

Cleaning Pros for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$137–$260
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 39 Google reviews tagged “General housekeeping” · showing 20

AnMaryLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was in desperate need of a service to come in and clean my apartment after we completed the move out. Cleaning Pros was not only easy to communicate with but they were flexible too! So thankful they found a spot for me, the price well worth the service...and I will say the young lady who came in to clean my home…

Paid $350–400Great priceStandard cleaningMoving-related cleaningGeneral housekeeping
Mattie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This cleaning service is fantastic! I felt like everything had been thoroughly cleaned, and I will definitely be booking for routine cleanings. Communication is excellent and their cleaning speaks for itself!

Paid $100–150Reasonable priceGeneral housekeepingDeep clean
Carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cleaning pros is an excellent Cleaning service. Lesy did a great job Cleaning my home! I am very satisfied and would recommend them to everyone.

Paid $200–250Great priceStandard cleaningGeneral housekeepingDeep clean
Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Candy was exceptional—punctual, professional, thorough, and attentive to detail. The quality of her work exceeded my expectations, and I would highly recommend her cleaning services. Thank you for helping us clean the UK Hockey Boys Townhouse for the last 3 years….

Paid $300–350Great priceStandard cleaningGeneral housekeepingDeep clean
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a great experience with this cleaning service! They were very responsive and easy to communicate with from start to finish. They showed up on time, were professional, and did an excellent job cleaning our home. Everything looked spotless, and you could tell they paid attention to the details. We’re very happy…

Paid $350–400Interior & exterior window cleaningStandard cleaningMoving-related cleaning
Stefanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very easy to schedule, reasonable and transparent pricing, and the cleaners do an excellent job! Ronnie is very easy to communicate with, accommodating, and flexible. I highly recommend!

Paid $350–400Reasonable priceStandard cleaningGeneral housekeeping
Lainie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Easy to schedule and they did an amazing job! Will be scheduling with them again!

Great priceGeneral housekeepingDeep clean
Vicki8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Professional cleaners, very well run, and excellent communication with follow through. Really happy about this Housekeeping service and intend to continue to use them every other week well into the future.

Paid $100–150Great priceGeneral housekeeping
Victoria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We have been thrilled with our cleaning services! Jennifer is punctual and pays attention to detail. Ronnie has been responsive and so easy to communicate with.

Reasonable priceStandard cleaningGeneral housekeeping
Vivienne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This was my first time using Cleaning Pros and I couldn’t be happier. My home is sparkling and I will be using them on a regular basis. Highly recommended.

Paid $250–300Standard cleaningGeneral housekeeping
Shauna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

She was professional and systematically worked through area. They customized based on my needs. And takes the overwhelming out of managing the family house hold while busy schedule. Look forward to continued service. Thanks.

Paid $150–200Reasonable priceDeep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Cole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service and very professional. Really thorough cleaning! Will use again.

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
McKenzie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We've used Cleaning Pros a few times and they always do a great job. Ronnie was super easy to chat with about getting a quote and setting up our first cleaning. He's been very responsive on our follow-ups. It feels amazing to walk in the door after work and find everything spotless. Our home and our pets are in…

Great priceStandard cleaningGeneral housekeepingDeep clean
Ruth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We are very happy with how meticulous Rosie was when cleaning our home! We will plan to continue with this company. Ronnie was great helping us with what services we needed. Everyone is so nice! Appreciate Ya!!!

Paid $150–200Reasonable priceGeneral housekeeping
Sara13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Candy did an amazing job. I’m so happy with the service I received, and I can’t wait to schedule them again in the future. They went above and beyond!

Paid $400–450Great priceStandard cleaningGeneral housekeepingDeep clean
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent service! Did a wonderful job. Highly recommend.

Paid $150–200Reasonable priceInterior & exterior window cleaningStandard cleaningGeneral housekeeping
Jenna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very friendly, willing to take care of any issues that arise. Also on time and services are exactly what you are promised.

Paid $200–250Reasonable priceGeneral housekeeping
Rachel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Lex Cleaning Pros are fantastic! My house was spotless when I came home, they showed up on time and were thorough and thoughtful, Ronnie is super easy to schedule and work with, and their pricing can’t be beat!

Paid $200–250Great priceStandard cleaningGeneral housekeeping
Ariell2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They did the most wonderful job on my house, right bf Thanksgiving!! Will definitely be using them again and again!!!

Paid $200–250Great priceGeneral housekeepingDeep clean
Robert10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jennifer was professional and efficient in deep cleaning our home. She was very gracious working with us as we needed to move cats and dogs out of her way. We look forward to her next cleaning.

Paid $200–250Reasonable priceGeneral housekeepingDeep clean

Show more general housekeeping reviews (19 more) →

Price

$221-15% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 58%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning83$158–$265
Deep clean68$271–$465
General housekeeping39$137–$260
Moving-related cleaning32$251–$536
Interior & exterior window cleaning15$238–$536
Office & workplace cleaning3—

Compare with

Nice&Clean Carpet Care logoNice&Clean Carpet CareExperts Score 99Lexington-Fayette · 5.00★Superior Carpet Cleaning logoSuperior Carpet CleaningExperts Score 98Lexington-Fayette · 4.96★Joey's Carpet Care & MicroSeal logoJoey's Carpet Care & MicroSealExperts Score 95Lexington-Fayette · 4.94★