Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Cleaning Pros logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Cleaning Pros

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #69Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 243 Google reviews

Request a call backWebsite ↗

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning Pros is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning Pros is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning Pros is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning Pros is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning Pros is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning Pros is better than 87% of carpet cleaning.A
87

Reviews for your job

Customers hired Cleaning Pros for 6 kinds of job.

Cleaning Pros for interior & exterior window cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$238–$536
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Interior & exterior window cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Interior & exterior window cleaning”

DonnaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rosa did an amazing job doing a deep clean on the house. Very thorough!

Paid $400–450Reasonable priceInterior & exterior window cleaningDeep clean
Madea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ronnie was so easy to work with and after more than once cleaning, I can say they are the best and very consistent! The cleaner will ask for you to check their work and are happy to adjust anything else needed or missed. Although I don’t think much was and as usual, it was what I have come to expect from this…

Paid $400–450Reasonable priceInterior & exterior window cleaningDeep clean
ElizabethLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service. Easy to work with.

Paid $150–200Great priceInterior & exterior window cleaning
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a great experience with this cleaning service! They were very responsive and easy to communicate with from start to finish. They showed up on time, were professional, and did an excellent job cleaning our home. Everything looked spotless, and you could tell they paid attention to the details. We’re very happy…

Paid $350–400Interior & exterior window cleaningStandard cleaningMoving-related cleaning
Jonathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing attention to detail with a kind/professional crew. If I still lived in the local area I would hire them again!

Paid $300–350Great priceInterior & exterior window cleaningStandard cleaningMoving-related cleaning
Dwight1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We requested a one time cleaning. I was able to speak directly with the company to go over all the options to add or remove from the service. We were very pleased with the quality of the clean and that the company upheld their end of the bargain!

Paid $350–400Reasonable priceInterior & exterior window cleaningDeep clean
Melissa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Nothing but great things to say. I hired them to do a move out entire house clean and they did a fabulous job. The cleaner(sorry I am horrible with names), was very kind and courteous. She went through every detail of giving that “extra” clean to things I had asked for. Would definitely recommend them.

Paid $450–500Great priceInterior & exterior window cleaningStandard cleaningMoving-related cleaning
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent service! Did a wonderful job. Highly recommend.

Paid $150–200Reasonable priceInterior & exterior window cleaningStandard cleaningGeneral housekeeping
Tara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I can’t say enough good things about Cleaning Pros. They were responsive to my initial inquiry, scheduled an appointment quickly, cleaning lady was on time and did an EXCELLENT job. I would highly recommend. I had a standard clean and added additional services that were fairly priced.

Paid $250–300Reasonable priceInterior & exterior window cleaningStandard cleaningDeep clean
eboniLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Cleaning Pro’s provided excellent service. They were accommodating with my short time line. The cleaning crew was friendly and respectful of my home.

Paid $250–300Reasonable priceInterior & exterior window cleaningDeep clean
LauraLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very happy with the folks from cleaning pros. They work with your schedule are very professional and efficient. Ronnie has been very accommodating and friendly. Highly recommend!

Paid $100–150Great priceInterior & exterior window cleaningStandard cleaningDeep clean
Clifton8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My family came home to a clean home and was very impressed. My kids thought that they were in the wrong house because everything was put in its place, no tumbleweeds of dog fur, and it smelled great. Thank you so much for outstanding service and I recommend this company for I anyone who needs a deep home cleaning.

Deep cleanInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
EricaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They were great. Very responsive to inquiries and once scheduled on time. She did an awesome job cleaning the kitchen and bathrooms along with some windows. Very fast and easy to work with. Would highly recommend.

Moving-related cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Gina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a great job!

Deep cleanMoving-related cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Joshua2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This team was very professional, showed up on time and did a great job👏👊

Moving-related cleaningInterior & exterior window cleaning+ Responsiveness+ Professionalism+ Value

Price

$221-15% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 58%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning83$158–$265
Deep clean68$271–$465
General housekeeping39$137–$260
Moving-related cleaning32$251–$536
Interior & exterior window cleaning15$238–$536
Office & workplace cleaning3—

Compare with

Nice&Clean Carpet Care logoNice&Clean Carpet CareExperts Score 99Lexington-Fayette · 5.00★Superior Carpet Cleaning logoSuperior Carpet CleaningExperts Score 98Lexington-Fayette · 4.96★Joey's Carpet Care & MicroSeal logoJoey's Carpet Care & MicroSealExperts Score 95Lexington-Fayette · 4.94★