Experts Reviews · Company report
Cleaning Pros logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Cleaning Pros

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #69Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 243 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning Pros is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning Pros is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning Pros is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning Pros is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning Pros is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning Pros is better than 87% of carpet cleaning.A
87

Reviews for your job

Customers hired Cleaning Pros for 6 kinds of job.

Cleaning Pros for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.84
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$265
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 84 Google reviews tagged “Standard cleaning” · showing 20

Emily7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Had my first cleaning this week and everything was great! Super thorough and the cleanest my house has looked in months!

Paid $350–400Reasonable priceStandard cleaning
Todd1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

House looks brand new..everything is spotless. couldn’t have asked for a better job 100% recommend and will be coming back every other week for me here on out

Standard cleaning
Josh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I highly recommend cleaning pros for your residential needs. On time, thorough, very professional. Our home looks better than ever.

Paid $300–350Reasonable priceStandard cleaning
MICHAEL11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Cleaners arrived on time and did such a great job! Going to have them come back on a regular basis. Very easy to schedule and the price was very competitive compared to others. I highly recommend this company. You will not be disappointed

Paid $350–400Great priceStandard cleaningDeep clean
AnMaryLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was in desperate need of a service to come in and clean my apartment after we completed the move out. Cleaning Pros was not only easy to communicate with but they were flexible too! So thankful they found a spot for me, the price well worth the service...and I will say the young lady who came in to clean my home…

Paid $350–400Great priceStandard cleaningMoving-related cleaningGeneral housekeeping
Jeremiah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job, very profession!

Standard cleaningMoving-related cleaning
Christine13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve booked with them multiple times, and each time I’m soooooo pleased with their work. Cleaners have been attentive, polite, efficient, and it’s been such a mental load off of me. I’ll happily keep coming back to them for all my home cleaning needs!! 🤍

Great priceStandard cleaningDeep clean
Erin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

First time getting our house cleaned and couldn’t be more pleased, a very thorough job! Quick communication and responses.

Paid $300–350Reasonable priceStandard cleaning
Carla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My mother’s house desperately needed a deep cleaning. I was greatly impressed with Ronnie’s explanation of all the cleaning options including upgrades. Ultimately, Lexie came and worked diligently to clean the house, stove, refrigerator, windows, and baseboards. My mother says that her house has not been this clean…

Paid $450–500Reasonable priceStandard cleaningDeep clean
Carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cleaning pros is an excellent Cleaning service. Lesy did a great job Cleaning my home! I am very satisfied and would recommend them to everyone.

Paid $200–250Great priceStandard cleaningGeneral housekeepingDeep clean
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Love the service‼️ Always on time and provides a very consistent thorough cleaning. Nice personality, good people ♥️ Haven't experienced a cleaning service that comes close.

Customer photo from Linda's reviewCustomer photo from Linda's reviewCustomer photo from Linda's review
Paid $50–100Great priceStandard cleaning
Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Candy was exceptional—punctual, professional, thorough, and attentive to detail. The quality of her work exceeded my expectations, and I would highly recommend her cleaning services. Thank you for helping us clean the UK Hockey Boys Townhouse for the last 3 years….

Paid $300–350Great priceStandard cleaningGeneral housekeepingDeep clean
Elizabeth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They were prompt and did exactly what they said they would do, and did it very well. I will definitely call them again! My bathrooms were spotless!

Paid $250–300Great priceStandard cleaning
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a great experience with this cleaning service! They were very responsive and easy to communicate with from start to finish. They showed up on time, were professional, and did an excellent job cleaning our home. Everything looked spotless, and you could tell they paid attention to the details. We’re very happy…

Paid $350–400Interior & exterior window cleaningStandard cleaningMoving-related cleaning
Stefanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very easy to schedule, reasonable and transparent pricing, and the cleaners do an excellent job! Ronnie is very easy to communicate with, accommodating, and flexible. I highly recommend!

Paid $350–400Reasonable priceStandard cleaningGeneral housekeeping
Tod7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The lady that cleaned our house really dug in and cleaned very thoroughly.. she was very nice and respectful as well

Paid $150–200Reasonable priceStandard cleaning
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Quick response; up front pricing; able to accommodate all my needs; punctual; my cleaner was hard working, courteous, and did a great job! I will definitely use this cleaning service again!

Paid $150–200Reasonable priceStandard cleaning
Jonathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing attention to detail with a kind/professional crew. If I still lived in the local area I would hire them again!

Paid $300–350Great priceInterior & exterior window cleaningStandard cleaningMoving-related cleaning
Tyler4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Just had our first cleaning with Cleaning Pros. Very pleased with the work done and will be using them moving forward. Highly recommend.

Standard cleaning
Jack5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I got the deep clean services for my wife for Mothers Day. She and I were both very happy with the results. We moved into this house a couple years prior and didn’t have the chance to really hit the nitty gritty stuff where we have a new baby. They really work hard and are very thorough. Will be booking again!

Paid $400–450Great priceStandard cleaningDeep clean

Show more standard cleaning reviews (64 more) →

Price

$221-15% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 58%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning83$158–$265
Deep clean68$271–$465
General housekeeping39$137–$260
Moving-related cleaning32$251–$536
Interior & exterior window cleaning15$238–$536
Office & workplace cleaning3—

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