Experts Reviews · Company report
Cleaning Services by Brian logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Cleaning Services by Brian

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 197 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning Services by Brian is better than 98% of mattress cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning Services by Brian is better than 98% of mattress cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning Services by Brian is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning Services by Brian is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning Services by Brian is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning Services by Brian is better than —% of mattress cleaning.–
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Reviews for your job

Customers hired Cleaning Services by Brian for 7 kinds of job.

Cleaning Services by Brian for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.66
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$427
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 35

All 66 Google reviews tagged “General carpet cleaning” · showing 40

Fred3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

On time and did a very good job and the carpeting looks great! I have been using them since 2017 and couldn't be happier with the services provided.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
CarinaLocal Guide · 170 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian is very personable does a wonderful job and always on time! He has been coming out for a few years and every time does a spectacular job! Thanks so much ☺️

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I purchased a pre-owned double wide that I needed to do the purchasing from a different state so other than virtual tours and realtor pictures I hadn't seen in person. Based off of the home inspection report it was recommended to have the carpets cleaned. Cleaning Services by Brian came up in my google searches…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
JordanLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would recommend Brian to anyone! Before coming to my house, he was extremely helpful and professional on the phone. When he arrived, he was super informative and even gave me some tips about how to keep my new couch in good condition. When there was an area of carpet when a stain didn’t lift all the way, he…

Customer photo from Jordan's reviewCustomer photo from Jordan's review
General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sarah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Brian was on time, had great communication, and did a great job cleaning our carpet. His prices were very reasonable, he was very professional, and we will definitely hire Brian in the future for all our carpet and upholstery cleaning needs.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Xtel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend Brian! He is very honest and would even recommend options that will work for you. He is very responsive to your voicemails. He will call you right away. He is on time and gets the job done right away. Thank you so much Brian for all your help. God Bless You! 🙏

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Knowledgeable and very helpful.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
NicholasLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

As always another satisfying experience. Thanks Brian!

General carpet cleaningPet stain & odor removal
DLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian did a great job at my home today. It was super easy to schedule and he came out within a few days. The carpets look great and he’s very professional. I’ll definitely be using him again!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kelsie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian helped me turn my rental property from smelly dog odor to a sparkling clean home. He came out the very next day to get this work done for me! I didn’t have a chance to meet him but I saw his process half way through when I stopped by on lunch. I felt so relieved seeing the work Brian had done. His pricing is…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Rose5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian did an outstanding job!! I am very happy and will be recommending him to anyone looking for his services and will definitely call him again when I need it!!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Cheryl10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian did a wonderful job. Looked for pet stains with special light & treated them before the real. My carpeting looks brand new. He was on time & very efficient . Definitely recommend Brian.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
ThomasLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I needed my carpet cleaned today from the place I was moving out after calling around I noticed it was going to be higher than I expected other places were saying they would call me back to see if they can do it today not only did Brian do it today it was cheaper than all of them great work had no problem tipping him

General carpet cleaning+ Professionalism
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good communication and did a great job. Went above and beyond and will use all the time. Definitely recommend

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very good service. Would certainly recommend.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Quality+ Professionalism
RomarLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wonderful job great quality and professional services. Explained the whole situation defined the problem.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LindaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian did an excellent job on my carpet throughout condo. Pet friendly ..Dry in about 3 1/2 hours..no soaking wet carpet!!!! I will call for service again!!!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jonina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Carpets look great. Very friendly, thorough abd professional. We will use again.

General carpet cleaningUpholstery cleaningPet stain & odor removal
RobertLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian answered the phone right off the bat and gave me a quote right there. It's always nice to hear from the owner themselves not a "front desk" person that has never cleaned carpet before. Not only did he answer the phone straight way he was able to fit me in that very day. His prices were reasonable, he was…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian was thorough and professional, and he was able to remove stains on carpet and sectional that we didn’t even know were there. My carpets have never been so clean! Thank you, Brian!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kimberly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian was super professional and did a wonderful job!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kelly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Awesome work by Brian!!!! We are reoccurring customers!

General carpet cleaningUpholstery cleaning
ChelseaLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian was easy to contact and did a great job cleaning my two rooms and couches.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Service was excellent. Brian went above and beyond. Highly recommend his company.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
EngriedLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called this company and he fitted me into his Sunday schedule. Most companies were closed until Monday. He was quick with cleaning my place. Yes, I would refer this company for carpet cleaning. Very reasonable price.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
TAPLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian was very responsive, professional and made scheduling easy. We would definitely recommend his services and will continue to use his company going forward. Thanks Brian!

General carpet cleaning+ Responsiveness+ Quality+ Professionalism
JustinLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Professional, thorough, reliable, responsive. Majority of places I contacted didn't reach back out for weeks, or even at all (after Brian and his team already finished my home). Decided to use them on my second home as well. I run a business myself and we pride ourselves on our responsiveness. It's good to see…

General carpet cleaningUpholstery cleaningService not listed+ Responsiveness+ Punctuality+ Quality
EmLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian went above and beyond to clean the carpeting in our apartment. When the weather started to get warm we started to notice a cat pee smell and since we don’t have cats, we called Brian. He found the main area where the smell was the most powerful and discovered that the previous renters cats soaked the carpeting…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Candace2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing service! Couldn't be more satisfied with what a great job Brian did! Professional, quick, responsive and personable. Recommended to family and friends! Thanks again!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Julianne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian did an absolutely amazing job on all my carpets! They were almost beyond help but he managed to make them look presentable, which was a miracle considering how they looked beforehand! I encourage anyone looking for a fantastic carpet cleaner to look no further. He will make magic happen with your carpets!

General carpet cleaningPet stain & odor removal+ Quality+ Value
StephanieLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian made my carpet white again, and it dried super fast! I’ll be using him again when needed! Thanks!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
brett3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian was extremely friendly, helpful, honest, and professional. He was the main point of contact from the time I called to book his services until the job was done. Will definitely be using/referring him for all my future cleaning needs! 5 STARS!!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Church1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very informative and exemplified excellence all across the board. We recommend this company for sure.

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
DonovanLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Does amazing work. Good quality and very professional. Would definitely use again and would recommend!

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Professionalism
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian did an exceptional job on my carpet and area rugs. He was determined to get stains out and did the job! I highly recommend 👍

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Professionalism
Sharon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian did an excellent job on my carpet. Very professional. He explained his process prior to starting and was very meticulous in his process. I would definitely use his service again and recommend him to anyone looking to get their carpets cleaned.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
KristinaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been using Brian for a couple years now, I just had him come and clean my bedroom carpet and clean my stairs. I had quite a few stains in my bedroom and also on my stairs from my two dogs he got them all out, my carpet and stairs look great! Brain is very professional, he knows what he is doing! I would…

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Denise1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Brian did a fantastic job! I have had Modernistic clean my carpets before this and I think Brian did a better and more thorough job and he definitely did it for a better price.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
WCPSLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I'm very pleased with this company. Extremely responsive and thorough. Will use from here on

General carpet cleaning+ Responsiveness+ Quality+ Professionalism
RogerLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

OK... 5 stars like everyone else... Was I lazy? No! Because Brian was fantastic! I'm not sure how much I can add to what has been said here before... He was great! He was professional! He explained what he was going to do, why he was doing it his way, and how it differed (and was better!) than chain services. I left…

General carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality

Show more general carpet cleaning reviews (26 more) →

Price

$186-37% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 55%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning66$209–$427
Pet stain & odor removal36$170–$385
Upholstery cleaning26$203–$371
Area rug cleaning11$158–$373
Carpet steam cleaning9$214–$484
Office cleaning3—
Drapes & curtain cleaning2—

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