Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers consistently praise the company for its punctuality, reasonable pricing, and thorough attention to detail across various services like carpet, furniture, and tile cleaning. Reviewers highlight the provider's professionalism, clear communication, and willingness to accommodate last-minute requests or difficult situations. The sole criticism involves a single instance where a scheduled appointment was canceled late, which the customer described as unprofessional.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
197 Google reviews we collected
Phrases our text analysis found in 147 written reviews
Price verdicts customers left with their Google review
Middle half of what 10 customers paid ($157–$235) · gold mark = category median.
How often each topic comes up in the written reviews
We read 147 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We were very happy with the great job you did on our carpet.”
“Brian was friendly, professional, and prompt with his timing.”
“Brian came out same day and his quote was super reasonable compared to a few others I received.”
“five stars is not nearly enough to express how satisfied I am!”
“Pricing is extremely reasonable for the quality of the work performed.”
“He explained things, looked for things that I would not have thought of and even sent me before and after pictures of everything.”
“Would highly recommend as a reliable cleaning service!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Cleaning Services by Brian for 7 kinds of job. Pick one to see what they paid and said.
Brian was friendly, professional, and prompt with his timing. Very responsive and great availability. I will definitely have him back.
We were very happy with the great job you did on our carpet. The extra care and attention to detail resulted in a great job ! Thank you Brian
Great job on recaulking our shower. My mold and soap buildup is gone. Highly recommend them
I chose Brian to do my rug cleaning because of the reviews I had read .All those people were right on the money! The ease of making an appointment still leaves me in disbelief, his work ethic is beyond reproach, and and he is the first carpet cleaner to bring my carpet back to life! five stars is not nearly enough to express how satisfied I am!
Brian was very thorough, prompt and quick. Very satisfied. I will be recommending his service to friends and family as well as calling him for further services down the road.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 66 | $209–$427 |
| Pet stain & odor removal | 36 | $170–$385 |
| Upholstery cleaning | 26 | $203–$371 |
| Area rug cleaning | 11 | $158–$373 |
| Carpet steam cleaning | 9 | $214–$484 |
| Office cleaning | 3 | — |
| Drapes & curtain cleaning | 2 | — |
5.0 ★★★★★ 197 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great job! Pays attention to details.
Thank you so much for the 5-star rating, Paul! We truly appreciate your kind words about our attention to detail and are so glad we could provide you with a great experience.
Brian was friendly, professional, and prompt with his timing. Very responsive and great availability. I will definitely have him back.
Thank you so much for the kind words, Stefanie! We really appreciate you noting our punctuality and responsiveness. We strive to make our scheduling and service as easy as possible for you, and we look forward to working with you again in the future!
We were very happy with the great job you did on our carpet. The extra care and attention to detail resulted in a great job ! Thank you Brian
Thank you so much for the kind words, Michael! We are thrilled to hear that you were happy with the results of our carpet cleaning. We take great pride in our attention to detail, so it’s wonderful to know that our extra care made a positive difference for you. We truly appreciate your support!
Brian came out same day and his quote was super reasonable compared to a few others I received. Very impressed with customer service and the overall completion of the job. Will use in the future again.
Thank you for the review
Great job on recaulking our shower. My mold and soap buildup is gone. Highly recommend them
Cheryl, thank you so much for your wonderful review! We are absolutely thrilled to hear about your shower restoration success and that your mold and soap buildup are gone. Providing exceptional shower recaulking and restoration services is what we strive for. We truly appreciate your recommendation and hope to assist you again soon with any future caulking or cleaning needs!
Great service. Brian is very professional and honest.
Have engaged Brian at two different homes to clean walls, baseboards, floors, tile grout, carpeting, and furniture and each job was completed meticulously and to our ultimate satisfaction! Pricing is extremely reasonable for the quality of the work performed.
Thank you so much, Larry, for your incredibly kind words about your experience with Brian! We are absolutely thrilled to hear that he meticulously completed the cleaning of your walls, baseboards, floors, tile grout, carpeting, and furniture to your ultimate satisfaction on two separate occasions. We pride ourselves on delivering meticulous work and providing reasonable pricing for the exceptional quality you experienced. We look forward to assisting you with your future cleaning needs!
I chose Brian to do my rug cleaning because of the reviews I had read .All those people were right on the money! The ease of making an appointment still leaves me in disbelief, his work ethic is beyond reproach, and and he is the first carpet cleaner to bring my carpet back to life! five stars is not nearly enough to express how satisfied I am!
Sherry, thank you so much for sharing your wonderful experience! We are absolutely thrilled to hear that Brian's exceptional work ethic and dedication brought your carpet back to life. Your feedback truly brightened our day! It's fantastic to know that the ease of booking and Brian's thorough approach exceeded your expectations. We pride ourselves on delivering top-notch carpet cleaning services, and we're so glad you felt the difference. We look forward to helping you again soon and keeping your home looking its best!
We had a great experience with our first commercial carpet cleaning by Brian. Not only did he do a great job, he put us on his schedule within a couple days. I highly recommend this company for your cleaning needs. We will be using him again.
Thank you so much for your wonderful review, Margaret! We're thrilled to hear you had such a positive first experience with our commercial carpet cleaning, and especially appreciate you highlighting Brian's excellent work and prompt scheduling. It's fantastic to know our commitment to efficient and thorough cleaning services made such a great impression. We look forward to serving you again for all your cleaning needs!
Great service, advice and excellent work.
Hello Jeff Clark, thank you so much for your wonderful feedback about your recent experience with Cleaning Services By Brian! We are thrilled to hear that you received great service and advice, and that our team provided excellent work. Our commitment to providing thorough and informative carpet cleaning services is something we take great pride in, and it's truly rewarding to know it made such a positive impact. We appreciate you choosing us for your cleaning needs and hope to have the pleasure of serving you again soon for all your carpet and floor cleaning requirements.
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
