Experts Reviews · Company report
Cleaning Services by Brian logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Cleaning Services by Brian

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 197 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning Services by Brian is better than 98% of mattress cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning Services by Brian is better than 98% of mattress cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning Services by Brian is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning Services by Brian is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning Services by Brian is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning Services by Brian is better than —% of mattress cleaning.–
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Reviews for your job

Customers hired Cleaning Services by Brian for 7 kinds of job.

Cleaning Services by Brian for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$385
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 33

All 36 Google reviews tagged “Pet stain & odor removal”

Christine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian is AMAZING! He is honest, reasonable and goes above and beyond for his clients. I would HIGHLY recommend him, you will not be disappointed!! He is the BEST!!

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
CarinaLocal Guide · 170 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian is very personable does a wonderful job and always on time! He has been coming out for a few years and every time does a spectacular job! Thanks so much ☺️

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Erin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work - very responsive and complete. Kind and professional

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
terry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian was awesome, very professional, time efficient, affordable. Will be using Brian in the future. Most definitely satisfied with his work.

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Joe7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian showed up and not just to make the money but to get the job done right! Customer service is a quality missed from a lot of contractors. Not with Brian!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
JordanLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would recommend Brian to anyone! Before coming to my house, he was extremely helpful and professional on the phone. When he arrived, he was super informative and even gave me some tips about how to keep my new couch in good condition. When there was an area of carpet when a stain didn’t lift all the way, he…

Customer photo from Jordan's reviewCustomer photo from Jordan's review
General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JerryLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a cat urine issue and Brian came out the same day to help us address the problem. He was recommended by a friend and did not disappoint! He took his time to evaluate all the problem areas and fixed everything. Very reasonable charge and excellent service/ work! He clearly wants to help and was professional…

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sarah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Brian was on time, had great communication, and did a great job cleaning our carpet. His prices were very reasonable, he was very professional, and we will definitely hire Brian in the future for all our carpet and upholstery cleaning needs.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
NicholasLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

As always another satisfying experience. Thanks Brian!

General carpet cleaningPet stain & odor removal
DLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian did a great job at my home today. It was super easy to schedule and he came out within a few days. The carpets look great and he’s very professional. I’ll definitely be using him again!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kelsie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian helped me turn my rental property from smelly dog odor to a sparkling clean home. He came out the very next day to get this work done for me! I didn’t have a chance to meet him but I saw his process half way through when I stopped by on lunch. I felt so relieved seeing the work Brian had done. His pricing is…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Candace3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian provided a miracle in my home. I thought I would have to replace my carpeting immediately. He responded the same day as I called, feeling hopeless. He informed me what his process was. I felt very comfortable having him in my home almost right away. Very pleasant. Will use him next time.

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Cheryl10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian did a wonderful job. Looked for pet stains with special light & treated them before the real. My carpeting looks brand new. He was on time & very efficient . Definitely recommend Brian.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good communication and did a great job. Went above and beyond and will use all the time. Definitely recommend

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very good service. Would certainly recommend.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Quality+ Professionalism
RomarLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wonderful job great quality and professional services. Explained the whole situation defined the problem.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jonina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Carpets look great. Very friendly, thorough abd professional. We will use again.

General carpet cleaningUpholstery cleaningPet stain & odor removal
EmLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian went above and beyond to clean the carpeting in our apartment. When the weather started to get warm we started to notice a cat pee smell and since we don’t have cats, we called Brian. He found the main area where the smell was the most powerful and discovered that the previous renters cats soaked the carpeting…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Julianne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian did an absolutely amazing job on all my carpets! They were almost beyond help but he managed to make them look presentable, which was a miracle considering how they looked beforehand! I encourage anyone looking for a fantastic carpet cleaner to look no further. He will make magic happen with your carpets!

General carpet cleaningPet stain & odor removal+ Quality+ Value
Church1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very informative and exemplified excellence all across the board. We recommend this company for sure.

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
DonovanLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Does amazing work. Good quality and very professional. Would definitely use again and would recommend!

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Professionalism
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian did an exceptional job on my carpet and area rugs. He was determined to get stains out and did the job! I highly recommend 👍

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Professionalism
KristinaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been using Brian for a couple years now, I just had him come and clean my bedroom carpet and clean my stairs. I had quite a few stains in my bedroom and also on my stairs from my two dogs he got them all out, my carpet and stairs look great! Brain is very professional, he knows what he is doing! I would…

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Denise1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Brian did a fantastic job! I have had Modernistic clean my carpets before this and I think Brian did a better and more thorough job and he definitely did it for a better price.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Stephen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Wonderful experience! Great job, great guy! Highly recommend. Only one who answered my call right away, came right on time, same day! Did a terrific job on my puppy stained carpet! Thanks Brian.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
KRISTY4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I am extremely satisfied how great of a job Cleaning Services by Brian did on cleaning my carpet. I had two elderly dogs so there was urine stain and some feces stain unfortunately sort of embarrassing. But I did not feel judged. The carpet just looks amazing and the stains are gone. I would definitely recommend…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
AlleciaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We recently had a senior dog who passed away and unfortunately had left several carpet issues behind. I started researching good carpet cleaning companies and stumbled upon Brian’s, among a ton of corporate companies around the area. His stood out the most based on all of the great reviews. I called him this past…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
TerriLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Brian did a awesome job

General carpet cleaningPet stain & odor removal
Crystal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Shannon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jennifer5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Pet stain & odor removal+ Punctuality+ Quality+ Professionalism
Kirsten5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kasey11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LouLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Shawn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningDrapes & curtain cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$186-37% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 55%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning66$209–$427
Pet stain & odor removal36$170–$385
Upholstery cleaning26$203–$371
Area rug cleaning11$158–$373
Carpet steam cleaning9$214–$484
Office cleaning3—
Drapes & curtain cleaning2—

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