Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Cleaning Services by Brian logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Cleaning Services by Brian

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 197 Google reviews

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Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning Services by Brian is better than 98% of mattress cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning Services by Brian is better than 98% of mattress cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning Services by Brian is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning Services by Brian is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning Services by Brian is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning Services by Brian is better than —% of mattress cleaning.–
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Reviews for your job

Customers hired Cleaning Services by Brian for 7 kinds of job.

Cleaning Services by Brian for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$203–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 31
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Upholstery cleaning” · showing 20

Inga1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian was very thorough, prompt and quick. Very satisfied. I will be recommending his service to friends and family as well as calling him for further services down the road.

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
PeggyLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very friendly and efficient work ... Very happy with results.... Couch cleaning

Paid $150–200Reasonable priceUpholstery cleaning
CarinaLocal Guide · 170 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian is very personable does a wonderful job and always on time! He has been coming out for a few years and every time does a spectacular job! Thanks so much ☺️

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MadelineLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Phenomenal service and was extremely prompt coming out! Honest and hard working. Brian is. Pleasure to work with and deserves all of the stars!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Phyllis12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian did an amazing job cleaning some heavily stained fabric dining chairs and bar stools! They look brand new again! He is so efficient and kind and professional! Will definitely be referring him and using him again!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Rose5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian did an outstanding job!! I am very happy and will be recommending him to anyone looking for his services and will definitely call him again when I need it!!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
a3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Delivered sterling service at great price. Arrived as promised and returned calls. Great business.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very good service. Would certainly recommend.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Quality+ Professionalism
Jonina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Carpets look great. Very friendly, thorough abd professional. We will use again.

General carpet cleaningUpholstery cleaningPet stain & odor removal
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian was thorough and professional, and he was able to remove stains on carpet and sectional that we didn’t even know were there. My carpets have never been so clean! Thank you, Brian!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kelly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Awesome work by Brian!!!! We are reoccurring customers!

General carpet cleaningUpholstery cleaning
ChelseaLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian was easy to contact and did a great job cleaning my two rooms and couches.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
JustinLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Professional, thorough, reliable, responsive. Majority of places I contacted didn't reach back out for weeks, or even at all (after Brian and his team already finished my home). Decided to use them on my second home as well. I run a business myself and we pride ourselves on our responsiveness. It's good to see…

General carpet cleaningUpholstery cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Candace2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing service! Couldn't be more satisfied with what a great job Brian did! Professional, quick, responsive and personable. Recommended to family and friends! Thanks again!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
DonovanLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Does amazing work. Good quality and very professional. Would definitely use again and would recommend!

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Professionalism
Leslie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian did an amazing job. After a well-known cleaning service declined to clean my upholstery due to the light color. I had to quickly search the web to find another company. I came across Cleaning Services by Brian. Fortunately, he was able to provide services the same day. Brian did a fantastic job of cleaning…

Upholstery cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Stephen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Wonderful experience! Great job, great guy! Highly recommend. Only one who answered my call right away, came right on time, same day! Did a terrific job on my puppy stained carpet! Thanks Brian.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
sydney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Brian and his son, Brandon, were professional and friendly. Doing renovations on your home can be stressful, but they completed a lot of cleaning quickly and even used their muscle to organize my spaces. Brian also gave great advice about how to save with upgrading my storage area.

General carpet cleaningUpholstery cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Crystal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
AudryLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism

Show more upholstery cleaning reviews (6 more) →

Price

$186-37% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 55%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning66$209–$427
Pet stain & odor removal36$170–$385
Upholstery cleaning26$203–$371
Area rug cleaning11$158–$373
Carpet steam cleaning9$214–$484
Office cleaning3—
Drapes & curtain cleaning2—

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