Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%91+6.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

ClearDefense Pest Control

Chapel Hill, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 81 termite control services · 4.9★ from 1,404 Google reviews

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Report card

Percentile vs other termite control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ClearDefense Pest Control is better than 94% of termite control services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ClearDefense Pest Control is better than 92% of termite control services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ClearDefense Pest Control is better than 100% of termite control services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ClearDefense Pest Control is better than 100% of termite control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ClearDefense Pest Control is better than 100% of termite control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ClearDefense Pest Control is better than 91% of termite control services.A
91

Reviews for your job

Customers hired ClearDefense Pest Control for 8 kinds of job.

ClearDefense Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.168
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$50–$106
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 66
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 168 Google reviews tagged “General pest inspection” · showing 20

Eiji3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

he’s friendly, very thorough, and a lot of fun to talk to. goes above and beyond- we love when he comes to help us

Reasonable priceRodent exterminationGeneral pest inspectionCockroach extermination
Donna12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always a great visit with Maurice. Very caring (my dogs love him) and takes pride in what he does. Happy to have him on my team.

Paid $140–160Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
Paula5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent quarterly control care. Technician Maurice was very thorough and respectful of my property.

Paid $180–200Reasonable priceSpider exterminationGeneral pest inspectionMosquito extermination
James9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Maurice truly takes pride in his work. He listened to my concern about a mouse sighting and did a great job identifying the entry point and developed a plan to address the issue.

Reasonable priceGeneral pest inspectionBug & insect extermination
Kaylee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Maurice went above and beyond to service our home! He was friendly, knowledgeable, and took his time to ensure he covered us top to bottom. He was efficient and communicated with us about his arrival and when he was leaving. I hope that Maurice will service us next time as he was such a pleasure to work with!

Paid $60–80Great priceHome inspectionGeneral pest inspection
BrianLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Hunter from ClearDefense Pest Control did a great job setting up a clear and proactive treatment plan for our home in Durham, NC, addressing inside and outside of the home. Thanks!

Reasonable priceHome inspectionRodent exterminationSpider extermination
Alexander1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Maurice , did an absolute amazing job! He’s professionalism was amazing however his friendly attitude and positive energy is what really won me over! I was so happy with his services that I will be calling to make sure that from now on only Maurice services my yard. I really respect the fact that this company hires…

Paid $80–100Great priceHome inspectionHornet & wasp exterminationRodent extermination
AmandaLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We worked with Aaron W from Clear Defense Pest Control in Durham and he was great. He was prompt, professional, thoughtful and thorough with our issue. We use this company regularly for our pest control. This month the mice have gotten out of control and he was very helpful with our situation.

Not sureGeneral pest inspectionMosquito extermination+ Value
Leigh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great pest control and the best technicians - they take great care of the yard, garden and home. Maurice always does the best work!

General pest inspectionBug & insect extermination
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Maurice was great- communicated when he would be there and connected me with the service that I needed.

Not sureGeneral pest inspection
Kylie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Maurice kills it every time—we are grateful for his attention to detail and most importantly, his kindness!

General pest inspectionCockroach extermination
Neil2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

As always, Maurice did a great job, was friendly, and clearly cared about making sure we received great service!

Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
Anna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Corey did excellent work and was thorough.

Great priceGeneral pest inspection
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Maurice did a great job with our quarterly prevention service. He checked in with me before and after the service and was very professional and courteous. Thanks, Maurice!!

General pest inspectionCockroach exterminationBug & insect extermination
Ian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Maurice was fantastic. Professional, friendly, and quick. It was nice talking to him and he did a great job.

Great priceGeneral pest inspection
Terrell2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Corey delivered from the beginning with all around great costumer service. I received a courtesy call allowing me time to meet him at the house. He arrived on time and was ready to take care of the houses’ needs.

Reasonable priceGeneral pest inspection
Rose5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Maurice is the best! He communicated very clearly which helped me get my dogs secured and he also even cleared all the spiderwebs around the trash cans and house! Thank you Maurice!!!!

General pest inspectionMosquito exterminationBug & insect extermination
Isiah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Great customer and attention to detail!

Paid $40–60Reasonable priceGeneral pest inspection
Allison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Maurice

Paid $100–120Great priceHome inspectionHornet & wasp exterminationRodent extermination
KristaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Always very communicative and thorough! Maurice is great.

Great priceGeneral pest inspection

Show more general pest inspection reviews (148 more) →

Price

$105+15% vs typical termite control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 58%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection168$50–$106
Spider extermination154$61–$139
Ant extermination147$61–$161
Bug & insect extermination128$56–$108
Cockroach extermination119$58–$156
Mosquito extermination110$58–$113
Rodent extermination62$68–$323
Hornet & wasp extermination62$58–$156

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