Pest control service · Chapel Hill, NC · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%91+6.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 81 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 69%
4.9★★★★★1,404 Google reviews · 24 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
$105typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the thoroughness of treatments and the professionalism of technicians, noting effective communication and reasonable pricing for quarterly services. However, some reviewers report inconsistent service quality over time, including missed areas and recurring pest issues. Additionally, complaints highlight aggressive solicitation practices and perceived pressure to leave positive reviews, alongside difficulties in scheduling follow-up appointments or resolving service guarantees.
Google rating: 4.9 out of 5 from 1,404 reviews (97% five-star).
Reviews on this page: 1,405 Google reviews (1,350 with written comments, 1 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: October 29, 2026.
Service: Termite Control Service serving Chapel Hill, North Carolina.
Data from Google, last updated November 2, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
ClearDefense Pest ControlTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ClearDefense Pest Control: 94/100 on this factor. Category median: 92.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ClearDefense Pest Control: 92/100 on this factor. Category median: 91.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ClearDefense Pest Control: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ClearDefense Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ClearDefense Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ClearDefense Pest Control: 91/100 on this factor. Category median: 93.A
91
Bar = this company · dark tick = category median.
Star ratings
1,405 Google reviews we collected
4.9of 5
5 stars1,36397%
4 stars272%
3 stars40%
2 stars30%
1 star81%
Praise vs complaints
Phrases our text analysis found in 1,350 written reviews
99%praise
Praise2,41999%
Complaints231%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2233%
Reasonable3958%
Overpriced00%
Not sure69%
$105+15% vs typical termite control services
Middle half of what 30 customers paid ($63–$141) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude82334%
Quality & results71829%
Speed & response34014%
Communication25410%
Would recommend23610%
Price & value402%
Honesty & trust311%
What customers talk about
We read 1,350 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“he’s friendly, very thorough, and a lot of fun to talk to.”
“Maurice did such a thorough job, worked so hard to find answers and really put our minds at ease!”
“This is the worst service business I have ever dealt with.”
“The company is very responsive and they take the time to treat your home properly.”
“However, I had to contact ClearDefense several times over the course of a month as they were unresponsive in confirming my service had been canceled.”
“Maurice was very professional, kind, and a great communicator.”
“So my garage and backyard go ignored.”
“Highly recommend ClearDefense and appreciate the great service from Corey!”
“I would definitely recommend having him as your tech!”
“Rate was very fair and they even gave me a set up discount.”
“$800/year is very expensive”
“He gave honest answers for a bug issue we r having and assured us that you would have plan to solve it!”
“The reviews on Google are a scam - when they come to your house the tech’s give you a card about leaving a review on Google.”
People customers mention
Corey50 reviews
Maurice48 reviews
Metz34 reviews
Oakley27 reviews
Aaron26 reviews
Josh20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ClearDefense Pest Control for 8 kinds of job. Pick one to see what they paid and said.
AAmyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Maurice with Clear Defense Pest Control did a great job treating my home today. I signed up with them a couple of years ago and since then I have had no issues with ants as I did in the past using another company. The company is very responsive and they take the time to treat your home properly. Very good pricing…
Paid $40–60Great priceBug & insect extermination
EElisa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Clear Defense (and Maurice specifically!) are always so kind, helpful, and accommodating. They are the best partner in pest control and I was even able to get a day-of appointment today. Absolutely recommend!
Paid $1–20Great priceCockroach extermination
DDonna12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Always a great visit with Maurice. Very caring (my dogs love him) and takes pride in what he does. Happy to have him on my team.
Paid $140–160Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
PPaula5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellent quarterly control care. Technician Maurice was very thorough and respectful of my property.
Paid $180–200Reasonable priceSpider exterminationGeneral pest inspectionMosquito extermination
KKaylee5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Maurice went above and beyond to service our home! He was friendly, knowledgeable, and took his time to ensure he covered us top to bottom. He was efficient and communicated with us about his arrival and when he was leaving. I hope that Maurice will service us next time as he was such a pleasure to work with!
Paid $60–80Great priceHome inspectionGeneral pest inspection
AAdam7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Clear Defense is a great pest control company but what sets them apart is their field technicians. They have all gone above and beyond especially my most recent technician, Maurice. He has serviced our house and is always very polite, courteous, and respectful of our property. Wouldn't hesitate to recommend them to anyone!
Maurice did such a thorough job, worked so hard to find answers and really put our minds at ease!
Services: Home inspection, Rodent extermination, Cockroach extermination
Response from the owner · 3 days ago
Thank you, Kara! We’re glad Maurice was thorough, worked diligently to find answers, and helped put your mind at ease. We truly appreciate your five-star review!
A
Amy JohnsonLocal Guide · 12 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Maurice with Clear Defense Pest Control did a great job treating my home today. I signed up with them a couple of years ago and since then I have had no issues with ants as I did in the past using another company. The company is very responsive and they take the time to treat your home properly. Very good pricing for their quarterly service. They take pride in what they do.
Price assessment: Great price
Price: $40–60
Services: Bug & insect extermination
Pest type: Ants, Cockroaches, Spiders
Response from the owner · 3 days ago
Thank you, Amy! We’re glad Maurice provided thorough service and that our quarterly treatments have kept your home ant-free. We truly appreciate your continued trust in ClearDefense Pest Control and your kind words about our responsiveness and value.
E
Eiji J Fujino3 reviewsiTotal number of Google reviews Eiji has written across all businesses on Google Maps, not just this one.
he’s friendly, very thorough, and a lot of fun to talk to. goes above and beyond- we love when he comes to help us
Price assessment: Reasonable price
Services: Rodent extermination, General pest inspection, Cockroach extermination
Pest type: Rodents, Cockroaches
Response from the owner · 3 days ago
Thank you, Eiji! We’re so glad to hear that our technician is friendly, thorough, and enjoyable to talk with. It means a lot to know he goes above and beyond and that you look forward to his visits.
C
Chasity McCueLocal Guide · 18 reviewsiTotal number of Google reviews Chasity has written across all businesses on Google Maps, not just this one.
Maurice was very professional, kind, and a great communicator. Another great job by Clear Defense!
Response from the owner · 4 days ago
Thank you, Chasity! We’re glad to hear Maurice was professional, kind, and communicated clearly while providing excellent service. We appreciate you choosing ClearDefense Pest Control again!
C
Christopher Williams6 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Thank you, Christopher! We’re glad to hear Maurice was courteous, professional, and provided an exceptional experience. We appreciate you taking the time to share your feedback.
S
Spenser RubinLocal Guide · 22 reviewsiTotal number of Google reviews Spenser has written across all businesses on Google Maps, not just this one.
Thank you, Spenser! We really appreciate you taking the time to leave a review, and we’re glad you were happy with the work we did. Thanks for choosing ClearDefense Pest Control.
T
Tyler Christian6 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Thanks, Tyler! I really appreciate you taking the time to share that, and I’m glad you were happy with how thorough the service was. Thanks for choosing ClearDefense Pest Control.
S
Shanna SwaringenLocal Guide · 33 reviewsiTotal number of Google reviews Shanna has written across all businesses on Google Maps, not just this one.
Thank you, Shanna! We’re so glad to hear Maurice did a great job and treated you with kindness—he’ll really appreciate you mentioning that. Thanks for choosing ClearDefense Pest Control!
Z
Z. Eddie Ning4 reviewsiTotal number of Google reviews Z. has written across all businesses on Google Maps, not just this one.
Maurice did a fantastic job on the visit. Cleaning the outside and treating the inside. Very satisfied!
Response from the owner · a week ago
Eddie, thanks so much for the 5-star review. I’m glad Maurice did a fantastic job cleaning the exterior and treating the inside, and that you were very satisfied with the visit.
M
Michael Plante4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Maurice Lafita did a wonderful, careful, considerate job treating the house.
Response from the owner · 3 months ago
Thanks so much, Michael. I’m really glad to hear Maurice did such a careful and considerate job while treating your home, and we appreciate you taking the time to share that.
