Pest control service · Chapel Hill, NC · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 81 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★2,283 Google reviews · 23 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$126typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Kind Pest Control five stars based on 2283 reviews, noting that the owner responds to all feedback. Customers frequently describe technicians as professional and thorough, highlighting clear explanations of services, products, and entry points. Recurring themes include punctuality, friendly communication, and the absence of sales pressure. One criticism mentions a service call where live pests were found immediately after treatment without prior warning from the technician.
Google rating: 5.0 out of 5 from 2,283 reviews (99% five-star).
Reviews on this page: 2,283 Google reviews (1,939 with written comments, 16 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: April 23, 2026.
Service: Termite Control Service serving Chapel Hill, North Carolina.
Data from Google, last updated November 2, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and value; weakest: satisfaction.
Kind Pest ControlTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kind Pest Control: 99/100 on this factor. Category median: 92.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kind Pest Control: 100/100 on this factor. Category median: 91.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kind Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kind Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kind Pest Control: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
2,283 Google reviews we collected
5.0of 5
5 stars2,26099%
4 stars211%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 1,939 written reviews
100%praise
Praise3,520100%
Complaints40%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price31637%
Reasonable50259%
Overpriced51%
Not sure324%
$126+39% vs typical termite control services
Middle half of what 506 customers paid ($76–$151) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,33838%
Quality & results1,04530%
Communication39511%
Speed & response37711%
Would recommend2918%
Honesty & trust461%
Price & value321%
What customers talk about
We read 1,939 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We are a brand new Kind customer and we were very happy with our initial service.”
“Alex came out for the initial assessment and was extremely thorough.”
“I tried other companies before and they were horrible compared to Kind Pest Control.”
“James explained the process, both for this visit and future, ensuring that we were well informed and happy with the service!”
“From the first point of contact, their team was responsive, professional, and clear about their treatment plan.”
“I highly recommend Kind to anyone looking for a reliable, expert-driven pest control solution.”
“Cannot recommend Kind Pest enough”
“The pricing was also fair and transparent, with no surprises.”
“From Ashley in the office to the service staff, I always receive excellent service for a fair price.”
People customers mention
James64 reviews
Melendez58 reviews
Amed47 reviews
Ethan27 reviews
Michel26 reviews
Ben25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kind Pest Control for 7 kinds of job. Pick one to see what they paid and said.
TTricia9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Dayton was very professional and thorough. We have been very happy with our service with Kind Pest Control
Paid $40–60Great priceService not listed
RRavenLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Robert was super friendly and thorough with explaining my services, the products and their effects. He answered all of my questions as well. Allie and Ashley have been super friendly and helpful with getting me onboarded. Definitely recommend the company!
AAndrew2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Kind Pest Control and James were thorough, thoughtful and have been doing a great job keeping those nasty bugs at bay
Paid $180–200Reasonable priceHornet & wasp exterminationSpider exterminationCockroach extermination
KKellyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Ben is fantastic at his job. Extremely polite, hard worker...making sure to hit every spot in an effort to eliminate the pests. Can't say enough good things about KIND and their technicians.
If you haven't signed up, please do so. You won't be disappointed.
Paid $120–140Great priceService not listed
JJohn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Amed is a joy, he always knocks to say hi and check for any additional concerns.
We feel like his service goes above and beyond.
Paid $140–160Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
KKyle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Ben from Kind Pest Control did our quarterly pest control this afternoon. Ben was thorough - asking about any pest issues we might be having currently and proceeding to perform our normal quartery service. He was careful to make sure everything was the same when he was done as it was when he started. He even rolled…
Paid $160–180Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
We are a brand new Kind customer and we were very happy with our initial service. James was extremely professional, knowledgeable and friendly. James explained the process, both for this visit and future, ensuring that we were well informed and happy with the service!
Price assessment: Great price
Response from the owner · 6 months ago
Thank you, Gloree! We're so glad to hear you had a great experience with our service. James truly is a valuable member of our team, and we're happy he could provide you with the information you needed. Looking forward to serving you again!
M
Marianna Stoyanova3 reviewsiTotal number of Google reviews Marianna has written across all businesses on Google Maps, not just this one.
I recently hired Kind to handle a persistent pest issue at my home, and I couldn't be more impressed with the level of service. From the first point of contact, their team was responsive, professional, and clear about their treatment plan.
Alex came out for the initial assessment and was extremely thorough. He didn't just rush through the job; he took the time to explain the entry points and the specific methodology they were using to address the infestation. It is clear that he prioritize quality and long-term prevention over quick fixes.
Since the treatment, we have seen a significant, immediate improvement. It’s a relief to work with a team that is not only effective but also respects my home and time. I highly recommend Kind to anyone looking for a reliable, expert-driven pest control solution.
Thank you, Marianna, for your kind words! We’re glad to hear you had a positive experience with our team, especially with Alex's thorough assessment. Your recommendation means a lot to us, and we’re here to help anytime you need.
A
Aaron M.7 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Had an initial treatment and termite inspection. Matt was very friendly and professional and did a great job explaining the products used, the quarterly service, and what is taken care of. No pressure to add services, which was appreciated.
Price assessment: Reasonable price
Response from the owner · 6 months ago
Thank you, Aaron! We're glad to hear that Matt provided friendly and professional service while explaining everything clearly. Your appreciation for the no-pressure approach means a lot to us!
C
Christina Thomas16 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
The service and communication has been great so far!
Response from the owner · 6 months ago
Thank you so much for your kind feedback, Christina! We’re so glad to hear that Chris provided excellent mosquito service and that your experience with both our service and communication has been great so far. We’ll be sure to share your appreciation with him, as we know he’ll be happy to hear it. We truly appreciate you choosing Kind Pest Control and look forward to continuing to take great care of your home!
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Tanya Joy PetersonLocal Guide · 17 reviewsiTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Amazing company!!! Kind Pest Control was recommended to me by someone I know, and I'm so glad I listened to the recommendation. They're as environmentally friendly as a pest control service can be, and their treatments are safe for all people and pets. They're also very kind to their customers! Everyone I've interacted with is very friendly and helpful. When I first reached out using their online contact form, Taylor in the office was quickly responsive and extremely helpful. I'm also pleased that they were able to perform my first service right away and at my convenience. That service exceeded my already high expectations. James was outstanding. He was enthusiastic, knowledgeable, and patient with my questions and descriptions of my issues. He was also efficient and is great at balancing friendliness with speed. I highly recommend Kind Pest Control!
Response from the owner · 6 months ago
Thank you, Tanya! We're so glad to hear that you had a great experience with our team, especially with Taylor and James. Your kind words about our environmentally friendly approach and customer service mean a lot to us. We appreciate your recommendation!
T
Tricia A9 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
Dayton was very professional and thorough. We have been very happy with our service with Kind Pest Control
Price assessment: Great price
Price: $40–60
Services: Service not listed
Response from the owner · 6 months ago
Thank you so much for your kind feedback, Tricia! We’re delighted to hear that Dayton provided professional and thorough service and that you’ve been very happy with your experience with Kind Pest Control. Consistent, quality service is always our goal, and it means a lot to know we’re delivering that for you. We truly appreciate your trust and look forward to continuing to serve you!
S
Sean Williams2 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Robert was super friendly and thorough with explaining my services, the products and their effects. He answered all of my questions as well. Allie and Ashley have been super friendly and helpful with getting me onboarded. Definitely recommend the company!
Price assessment: Reasonable price
Price: $80–100
Services: Spider extermination, Ant extermination
Response from the owner · 6 months ago
Thank you, Raven! We appreciate your kind words about Robert, Allie, and Ashley. It's great to hear that you had such a positive experience with our team. Your recommendation means a lot to us!
S
Sean Bruyere2 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Not a single pest found since using KIND. They are always thorough and available for our pest control needs. Shout out to Ethan as well, too notch and extremely professional.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 6 months ago
Thank you, Sean! We're glad to hear that you haven't seen any pests since using KIND. We appreciate your kind words about Ethan and are happy to be here for your pest control needs.
