Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

ClearDefense Pest Control

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 73 rodent control · 5.0★ from 5,461 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ClearDefense Pest Control is better than 98% of rodent control.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ClearDefense Pest Control is better than 98% of rodent control.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ClearDefense Pest Control is better than 99% of rodent control.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ClearDefense Pest Control is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ClearDefense Pest Control is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ClearDefense Pest Control is better than 100% of rodent control.A
100

Reviews for your job

Customers hired ClearDefense Pest Control for 8 kinds of job.

ClearDefense Pest Control for bed bug extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Bed bug extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 34

All 26 Google reviews tagged “Bed bug extermination”

0094 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Thanks Clear defense! I appreciate the work put in this service! Raylen ensured that all of our questions and concerns were addressed. He’s serviced my property for a while now and he always does the best job! He thoroughly inspected my area and even identified issues that I hadn’t noticed. It’s great to have…

Hornet & wasp exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Jack8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jayme was very friendly, professional, and informative as always. ClearDefense does a great job, would highly recommend!

Hornet & wasp exterminationRodent exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
DewyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They are great. I been with them for 2years . Most technicians they are very professional and friendly. This time we got 2 technicians Kyle and Anthony. They get job done fast and right. Kyle also very friendly reminding us our issue on deck. I would highly recommend them. Thank you guys for the hard work !

Hornet & wasp exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Professionalism
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Seth did a great job. Very professional!

Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Scot4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Alex R. at ClearDefense came out to perform our regular spray today. He was very professional and friendly. Thanks for the great service.

Ant exterminationBed bug exterminationBee extermination+ Professionalism
AdamLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Another great service visit by David and Kennard with Clear Defense. Very happy with this organization’s products, people, and services. Technician’s Ryan & Daniel were prompt, friendly, thorough, and very knowledgeable regarding the Clear Defense program we have for our home.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Walter8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We've been a customer of Clear Defense for a few years now and I have to say they are very diligent with their service, all the technicians are well prepared and I didn't have one bad experience yet! Today KYLE MAI and his partner Jacob were very professional and came back the same day at the end of their shift to…

Ant exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Quality
kristina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Clear Defense was referred by a friend and I am so glad to have learned of them! Ben Wagner was very quick to respond to my inquiry as well as setting up my first service within 2 days of calling. Spencer and Hew came out to perform the service and not only were they VERY punctual, but they were also so very…

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service! We had Marcelus treat our house and he was very thorough and professional. Definitely rare to see these days.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Ricky11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

ClearDefense provides excellent, timely and professional service! They communicate well and are always accomodating. Definitely recommend.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
ravi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

First service was done. Jordan (technician) from clear defense pest control was very courteous and professional. Satisfied with the extra-ordinary service from clear defense pest control.

Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
SSROBIN1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Amazing really nice people! Update: just got an interior treatment from Marcellus W. With clear defense and he was awesome!!

Ant exterminationBed bug exterminationBee extermination+ Quality+ Professionalism+ Value
Sam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommend Clear Defense pest control! The service was very professional, in addition, our technician Jordan did an amazing job. He was friendly and very knowledgeable.

Ant exterminationBed bug exterminationBee extermination+ Professionalism
Morgan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My husband and I were skeptical at first about hiring a pest control company to service our home. We thought do we really need it? ClearDefense Pest Control cleared and conquered any doubts that we had. Zak and Alonta’s customer service was exceptional. We were so pleased with everything they did and how polite and…

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Erin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We love Clear Defense and have had great experiences with Chris and Jordan coming out to service our house. They are respectful, friendly and hardworking! Can’t ask for better customer service. Would highly recommend!

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Adam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am a brand new customer of ClearDefense and the day after signing up Eric came out and did a fantastic job of servicing our home. He was right on time and very professional. I can’t recommend there service enough. Much better and much mor thorough than my previous pest control service.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Hau3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Alan K was on time and very professional. He explained the product to me in detail. I would recommend using this company!

Ant exterminationBed bug exterminationBee extermination+ Punctuality+ Quality+ Professionalism
P1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

ClearDefense Pest Control deserves a five star rating because their service(s) and technicians are the best and are professional. The two wonderful and kind technicians that came over to help us with our problems were Marcelus and Eric. Their work was outstanding and I have never seen no other exterminators do that…

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Roberto6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The technician @Breyon G. was absolutely professional. He was very thorough and even waited for me to arrive since I stepped out to grab some lunch for my daughter, so he could treat my garage! Breyon just like the other technicians from clear defense were very thorough and professionals. That's why I have been with them for over a year. Good Work!

Ant exterminationBed bug exterminationBee extermination+ Quality+ Professionalism
Lori5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have been using clear defense pest control for about a year and have had technician, Marcelus W. He is fabulous, polite, friendly, always smiling. The company is responsive and reliable and since we have been using them, I can see a difference in the bugs, spiders, and beesnot being around. Super happy. Thank you

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Lauren8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gerrell and Stephon were great and professional. Very pleased. Thank you!

Ant exterminationBed bug exterminationBee extermination+ Professionalism
EmeraldLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My technician, Chris Timm, sprayed inside and outside of my house, as well as treating my garage. He was thorough, very professional and answered all of my questions. I look forward to his return in the coming week to treat for mosquitoes.

Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Jordyn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ben came out to spray our home, he was super professional and very knowledgeable! Service is always quick! We haven’t seen a single bug since starting with them. Highly recommend!

Ant exterminationBed bug exterminationBee extermination+ Punctuality+ Quality+ Professionalism
Roy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Marcelus W. and Breyon G. Both did a fantastic job. They were on time, polite, and were able to answer all questions that we had. Great service!

Ant exterminationBed bug exterminationBee extermination+ Punctuality+ Quality+ Professionalism
JakeLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Chris and Michael were very polite and professional. They have been very knowledgeable and not trying to sell you something. Helping you with the most affordable way for you keep the pests away.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Wesley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality

Price

$113+5% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 62%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection1151$50–$119
Spider extermination1130$86–$181
Ant extermination977$58–$173
Bug & insect extermination974$58–$136
Mosquito extermination826$58–$103
Hornet & wasp extermination661$83–$199
Cockroach extermination467$83–$214
Rodent extermination391$96–$323

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