Pest control service · Richmond, VA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 73 rodent controliPosition by Experts Score among all companies we track in this category. · better than 69%
5.0★★★★★5,461 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$113typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, thoroughness, and clear communication provided by technicians during interior, exterior, and yard treatments. Recurring themes highlight professional conduct, such as explaining processes and addressing specific pest issues. However, some low-star reviews criticize inconsistent service quality, missed entry points, and sales practices that promise results not delivered by subsequent technicians.
Google rating: 5.0 out of 5 from 5,461 reviews (99% five-star).
Reviews on this page: 5,463 Google reviews (5,290 with written comments, 70 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 27, 2026.
Service: Rodent Control serving Richmond, Virginia.
Data from Google, last updated November 1, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
ClearDefense Pest ControlRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ClearDefense Pest Control: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ClearDefense Pest Control: 98/100 on this factor. Category median: 93.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ClearDefense Pest Control: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ClearDefense Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ClearDefense Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ClearDefense Pest Control: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
5,463 Google reviews we collected
5.0of 5
5 stars5,39799%
4 stars441%
3 stars30%
2 stars20%
1 star170%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
100%praise
Praise5,129100%
Complaints200%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price26632%
Reasonable51062%
Overpriced51%
Not sure385%
$113+5% vs typical rodent control
Middle half of what 409 customers paid ($66–$148) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,58431%
Quality & results1,45228%
Speed & response70014%
Communication60012%
Would recommend53210%
Honesty & trust2044%
Price & value771%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Desmond Brown, was on time, efficient and very courteous.”
“I am always very pleased with my service, however Jake was exceptional , very thorough”
“Horrible experience overall.”
“Jake was early to appt, very professional and thorough, but also got the job done quickly.”
“…ut twice in a week, and it made the fleas worse, never came back out, never called back about the issue, and now they are even worse.…”
“Landon has been very easy to work with, very polite and very thorough.”
“I continue to highly recommend ClearDefense Pest Control!”
“Due to the lack of thoroughness, communication, and resolution, I would not recommend this company for mice .”
“It is very reassuring to have a technician who genuinely cares about customer satisfaction.”
“The service was conducted and completed in a reasonable time.”
“They don’t overcharge and include so much in your service.”
People customers mention
Kyle119 reviews
Jayme85 reviews
Shane66 reviews
Taylor63 reviews
Jake62 reviews
Grayson58 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ClearDefense Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Mmia13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
I am always very pleased with my service, however Jake was exceptional , very thorough
Paid $1–20Reasonable price
MMark8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Landon provided great service and gave me a summary of the work completed for this visit. Always a pleasure to work with ClearDefense Pest Control
CCJ9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Jake was early to appt, very professional and thorough, but also got the job done quickly.
SSue10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
ClearDefense Pest Control was excellent. The technician, Michael completed our quarterly service and monthly flea/tick/mosquito service promptly and thoroughly. I continue to highly recommend ClearDefense Pest Control!
Paid $80–100Reasonable priceFlea & mite exterminationGeneral pest inspectionMosquito extermination
HHeatherLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Desmond was running behind, and I got 3 calls letting me know he was on his way. He was polite and nice.
Paid $200+Reasonable priceHome inspection
SSera1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My technician, Desmond, was kind and educational! The service was quick and didnt disturb my day!
Paid $100–120Reasonable priceSpider exterminationGeneral pest inspection
We previously used EcoShield. Switching was the best decision we could have made. Everyone we have talked to has been incredibly kind and knowledgeable. Great customer service from a local company, the way you want to be treated. Desmond came out to do our treatment. He was very thorough and a pleasure to work with.
Price assessment: Great price
Pest type: Ants, Cockroaches, Spiders
E
Eric EvensonLocal Guide · 16 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Clear defense pest control has been a great company to work with. They are very professional and have gone above and beyond at every visit. Landon has been very easy to work with, very polite and very thorough.
Grayson did an excellent job as always. He performed a complete service, cleared away the old cobwebs that were hanging around and nicely left us some glue boards to catch any ants that might be wandering around the area. Completely happy with the service we received from Clear Defense Pest Control.
Price assessment: Reasonable price
Services: General pest inspection, Bug & insect extermination, Service not listed
Response from the owner · a year ago
Thank you, Jim K, for your 5-star rating! We're pleased to learn that Ethan provided efficient and thorough service while addressing your special requests. Your satisfaction is important to us, and we're glad to have made a positive impression.
A
Ann Easton3 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.