Pest control service · Richmond, VA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 73 rodent controliPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★2,796 Google reviews · 23 photos
96%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
$93typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctuality, clear communication, and professional technicians who thoroughly explain treatments and answer questions. Services often include yellow jacket nest removal, general pest control, and rodent issues, with many noting reasonable pricing and effective results. However, a recurring criticism involves billing practices, with some customers reporting that monthly costs were not explicitly stated upfront and that cancellation requests were difficult to process.
Google rating: 4.9 out of 5 from 2,796 reviews (96% five-star).
Reviews on this page: 2,796 Google reviews (2,094 with written comments, 12 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 29, 2026.
Service: Rodent Control serving Richmond, Virginia.
Data from Google, last updated November 1, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cedar Pest Control of Richmond: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cedar Pest Control of Richmond: 94/100 on this factor. Category median: 93.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cedar Pest Control of Richmond: 94/100 on this factor. Category median: 99.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cedar Pest Control of Richmond: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cedar Pest Control of Richmond: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cedar Pest Control of Richmond: 82/100 on this factor. Category median: 100.A
82
Bar = this company · dark tick = category median.
Star ratings
2,796 Google reviews we collected
4.9of 5
5 stars2,69696%
4 stars462%
3 stars181%
2 stars90%
1 star271%
Praise vs complaints
Phrases our text analysis found in 2,094 written reviews
99%praise
Praise3,37999%
Complaints261%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price18032%
Reasonable34661%
Overpriced112%
Not sure346%
$93-14% vs typical rodent control
Middle half of what 271 customers paid ($45–$136) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,25137%
Quality & results84325%
Speed & response52615%
Communication38411%
Would recommend2317%
Price & value893%
Honesty & trust812%
What customers talk about
We read 2,094 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…roperty explained everything in detail answered all my questions very professional and kind I would highly recommend this company and my technician.…”
“But they have been promptly sending reminders for payment for the unprofessional service they performed.”
“He introduced himself and thoroughly explained everything from start to finish.”
“Just had a second visit and it was awful.”
“…lk to very hands on with walking me through exactly what he was doing on time and communicated very while before and while at my property explained ev…”
“He arrived late Monday appt at 11 came at about 2:00.”
“…ands on with walking me through exactly what he was doing on time and communicated very while before and while at my property explained everything in…”
“…n detail answered all my questions very professional and kind I would highly recommend this company and my technician.…”
“I would not recommend them.”
“He told me about a preventative program they offered at a reasonable cost and I signed up.”
“Very little care and attention, certainly not worth the money.”
“He was exceptionally professional, cooperative, and genuinely helpful from the moment he arrived.”
“Not upfront about costs and rushed us to sign paperwork in person.”
People customers mention
Brian62 reviews
Ecopest38 reviews
Dylan28 reviews
William28 reviews
Kevin24 reviews
Eco23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cedar Pest Control of Richmond for 8 kinds of job. Pick one to see what they paid and said.
CCodyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★
William is awesome
Edit 10/29: William is not awesome. In retrospect, feels like I was swindled. Not upfront about costs and rushed us to sign paperwork in person. Not blaming anyone but ourselves so just be careful to not be rushed along and get your monthly costs explicitly stated.
Paid $80–100Overpriced
MMrs.1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My technician Dylan was Great 👍 awesome to talk to very hands on with walking me through exactly what he was doing on time and communicated very while before and while at my property explained everything in detail answered all my questions very professional and kind I would highly recommend this company and my technician.. Thank you Cedar pest control 😁
Paid $200+Great priceRodent exterminationGeneral pest inspection
JJeff3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Phenomenal work today by Malik from Cedar Pest Control. Very professional and thorough.
Paid $1–20Great priceHome inspection
LLaurel9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kevin did our pest control treatment and we appreciated the great customer service! Friendly , knowledgable - offered good tips to avoid problems, and respectful - very professional.
Paid $200+Not sureAnt extermination
EE5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service. Kevin was polite and efficient. Perfect for our first treatment. No treatment yet for crawl space or attic but next time.
Paid $200+Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
LLloyd7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wesley was extremely professional while executing an impressive plan to resolve our problems.
William is awesome
Edit 10/29: William is not awesome. In retrospect, feels like I was swindled. Not upfront about costs and rushed us to sign paperwork in person. Not blaming anyone but ourselves so just be careful to not be rushed along and get your monthly costs explicitly stated.
Price assessment: Overpriced
Price: $80–100
Response from the owner · a day ago
Cody, thank you for sharing your updated feedback—we always want our customers to feel fully informed and confident in their service. I attempted to reach out directly because transparency and clear communication are top priorities for our team. As outlined in our signed agreement, pricing details are clearly noted across the document in a few spots, including the service calendar. However, we never want you to feel rushed or unsettled about your experience. Please reach out to me directly so we can make this right and ensure you're completely taken care of.
B
Brian Ezzelle2 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
My technician Dylan was Great 👍 awesome to talk to very hands on with walking me through exactly what he was doing on time and communicated very while before and while at my property explained everything in detail answered all my questions very professional and kind I would highly recommend this company and my technician.. Thank you Cedar pest control 😁
Price assessment: Great price
Price: $200+
Services: Rodent extermination, General pest inspection
Pest type: Ants, Rodents, Cockroaches, Spiders, Other
Response from the owner · a week ago
We appreciate your kind words regarding our communication, professionalism, and detailed approach. Thank you for recommending Cedar Pest Control of Richmond.
A
Andrea HolmesLocal Guide · 15 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Excellent customer service very professional and on time as scheduled.Thanks.
Price assessment: Reasonable price
Price: $200+
Response from the owner · a week ago
Andrea, we appreciate your recognition of our professionalism and punctuality. Thank you for highlighting our commitment to excellent customer service.
D
David BlackLocal Guide · 27 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Before Robert started the job. He introduced himself and thoroughly explained everything from start to finish. I had a previous pest control company out on yesterday. I didn't feel confident about the service that was performed. I called Cedar after reviewing the the reviews. I was highly impressed. Robert was professional yet personable. To be honest he exceeded my expectations! I now have a peace of mind knowing that the service that was provided today was top notch. I'm super pleased. Thank you Cedar. I highly recommend.
Response from the owner · a week ago
Sonya, we appreciate your kind words and are grateful you feel confident in our service. Your peace of mind means a lot to us.
M
MC Atienza1 reviewiTotal number of Google reviews MC has written across all businesses on Google Maps, not just this one.
Dylan has always been friendly and open to any of my concerns whenever he services our home. We have a dog who hates the doorbell so it’s always nice to receive a text/call once he’s on the way so that we know when to expect him.
Response from the owner · 2 weeks ago
Thank you for sharing your appreciation for clear communication and thoughtful service. We value your trust and strive for a comfortable experience each visit.
J
Josh Green1 reviewiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Josh M did a great job and was incredibly friendly. Answered all my questions and concerns and were very prompt to visit after my initial call
Services: Home inspection
Response from the owner · 2 weeks ago
We appreciate your kind words about our team's promptness and willingness to address your questions, Josh. Thank you for highlighting your positive experience.
T
Terrace White2 reviewsiTotal number of Google reviews Terrace has written across all businesses on Google Maps, not just this one.
