Anthony Spensieri5 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat attention to detail as always
GreenShield Home & Pest Solutions - Richmond
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 73 rodent controlPosition by Experts Score among all companies we track in this category. · better than 71%
5.0 ★★★★★ 400 Google reviews · 20 photos
98%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$88typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
GreenShield Home & Pest Solutions - Richmond at a glance
Customers consistently praise the punctuality, friendliness, and thoroughness of the technicians, noting that staff clearly explain the chemicals used and address specific concerns. Recurring themes include professional communication, detailed service reports, and willingness to answer questions, with some reviewers highlighting the company's accommodation of scheduling needs. The single lower-rated excerpt mentions uncertainty about completed work when the homeowner was absent, though it still acknowledged the technician arrived on time.
- Google rating: 5.0 out of 5 from 400 reviews (98% five-star).
- Reviews on this page: 400 Google reviews (300 with written comments, 2 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: October 20, 2026.
- Service: Rodent Control serving Richmond, Virginia.
Data from Google, last updated November 1, 2026.
Score profile vs other rodent control
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and value; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.GreenShield Home & Pest Solutions - Richmond: 97/100 on this factor. Category median: 94.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.GreenShield Home & Pest Solutions - Richmond: 100/100 on this factor. Category median: 93.A
100
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.GreenShield Home & Pest Solutions - Richmond: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.GreenShield Home & Pest Solutions - Richmond: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.GreenShield Home & Pest Solutions - Richmond: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
400 Google reviews we collected
- 5 stars39098%
- 4 stars92%
- 3 stars10%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 300 written reviews
- Praise433100%
- Complaints10%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price8135%
- Reasonable14362%
- Overpriced10%
- Not sure73%
$88-19% vs typical rodent control
Middle half of what 155 customers paid ($71–$106) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude16538%
- Quality & results14132%
- Would recommend4210%
- Speed & response409%
- Communication338%
- Honesty & trust82%
- Price & value51%
What customers talk about
We read 300 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had our first visit today, you can tell a lot about companies by the professionalism and friendliness of staff.”
“Chandler Dean always does a great job, and is always available to answer our questions.”
“I would definitely recommend his service to anyone looking for dependable and professional pest control.”
“Chandler was on time, friendly, and thorough in his explanations and questions.”
“Very professional, listened to my needs and took care of it.”
“Having someone reliable like Rashard handle our monthly pest control gives me peace of mind knowing our home is being taken care of.”
“Greenshield provided prompt, courteous, and reasonably priced service.”
People customers mention
- Troy 5 reviews
- Cameron 5 reviews
- Chandler 4 reviews
- Hodges 3 reviews
- Michael 3 reviews
- Joe 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired GreenShield Home & Pest Solutions - Richmond for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
maob43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Chandler Dean always does a great job, and is always available to answer our questions.
Paid $60–80Reasonable priceGeneral pest inspectionMosquito extermination
Jeff9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Had our first visit today, you can tell a lot about companies by the professionalism and friendliness of staff. Chandler was on time, friendly, and thorough in his explanations and questions. Pretty sure my dog would open the door for him and let him stay if he wanted.
Paid $80–100Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Tyronna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Expectional and we'll informed in detail of the chemicals he used today for the insects in and outside of my home.
Paid $60–80Great priceHome inspection
Joan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I was not here when he came today. I am sorry I couldn't get back to open the gate because of the snow. But I believe a good job is always done.
Paid $60–80Reasonable priceHome inspection
Forest8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Travis Hodges from GreenShield was Friendly and very efficient Did a wonderful job
Paid $80–100Great priceTermite inspectionTermite exterminationSpider extermination
Julie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This company has been first rate and professional since the day I called them. Troy and the gentleman that came out first to do the inspection were so professional and personable and a complete pleasure to work with. Everything. So hard to find in this day and age. I highly recommend!.
Paid $200+Great priceHome inspectionService not listed
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 95 | $50–$119 |
| Home inspection | 47 | $56–$151 |
| Rodent extermination | 41 | $96–$323 |
| Spider extermination | 37 | $86–$181 |
| Mosquito extermination | 27 | $58–$103 |
| Hornet & wasp extermination | 27 | $83–$199 |
| Ant extermination | 26 | $58–$173 |
| Cockroach extermination | 23 | $83–$214 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 400 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Josane Wagner5 reviewsTotal number of Google reviews Josane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCliff did a great job. Very friendly.
maob43 reviewsTotal number of Google reviews maob4 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChandler Dean always does a great job, and is always available to answer our questions.
- Price assessment: Reasonable price
- Price: $60–80
- Services: General pest inspection, Mosquito extermination
- Pest type: Spiders, Mosquitoes
Response from the owner · a month ago
Thank you for the fantastic feedback! It's great to hear that Chandler Dean provided you with excellent service and was there to assist with your questions.
Ron M2 reviewsTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFashard did a great job, I high recommend him,
- Price assessment: Reasonable price
- Price: $80–100
- Services: Home inspection
- Pest type: Ants, Cockroaches, Spiders
Response from the owner · a week ago
Thank you for the kind words, Ron! We're glad to hear that Fashard provided you with great service.
Lea Cochrane4 reviewsTotal number of Google reviews Lea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChandler is always efficient and respectful. Thank you so much!!
- Price assessment: Reasonable price
- Price: $80–100
Response from the owner · a week ago
We're so glad to hear that Chandler made a positive impression with his efficiency and respectfulness. Thank you for sharing your experience!
Jeff Hatcher9 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad our first visit today, you can tell a lot about companies by the professionalism and friendliness of staff. Chandler was on time, friendly, and thorough in his explanations and questions. Pretty sure my dog would open the door for him and let him stay if he wanted.
- Price assessment: Reasonable price
- Price: $80–100
- Services: Home inspection, Hornet & wasp extermination, Rodent extermination, Termite inspection, General pest inspection, Cockroach extermination
- Pest type: Ants, Cockroaches, Spiders, Mosquitoes
Response from the owner · a week ago
Thank you for sharing your experience, Jeff! It's wonderful to hear that Chandler made such a positive impression with his professionalism and friendliness.
Tyronna Jones2 reviewsTotal number of Google reviews Tyronna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExpectional and we'll informed in detail of the chemicals he used today for the insects in and outside of my home.
- Price assessment: Great price
- Price: $60–80
- Services: Home inspection
- Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · a week ago
Thank you for your kind words, Tyronna! We're delighted that you found our service exceptional and appreciated the detailed information provided about the products used.
Joanne10 reviewsTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCharles provided excellent service!
- Services: General pest inspection
- Pest type: Ants, Spiders
Response from the owner · a week ago
Thank you for your kind words, Joanne! We're glad to hear that Charles made a positive impact during your service.
Joan Sneide4 reviewsTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was not here when he came today. I am sorry I couldn't get back to open the gate because of the snow. But I believe a good job is always done.
- Price assessment: Reasonable price
- Price: $60–80
- Services: Home inspection
- Pest type: Ants, Spiders, Mosquitoes
Response from the owner · 9 months ago
Thanks for the 5-star review.
Virginia Victoria Rideout3 reviewsTotal number of Google reviews Virginia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service delightful young man
- Price assessment: Not sure
- Pest type: Rodents
Response from the owner · a week ago
Thank you for the wonderful feedback! We're glad to hear you had an excellent experience with our team member.
GreenShield Home & Pest Solutions - Richmond on Google Maps →
Business details
- Address: 11 S 12th St Ste 102, Richmond, VA 23219
- Phone: (804) 689-4483
- Website: gogreenshield.com
- Service area: Richmond, VA