Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

ClearDefense Pest Control

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 73 rodent control · 5.0★ from 5,461 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ClearDefense Pest Control is better than 98% of rodent control.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ClearDefense Pest Control is better than 98% of rodent control.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ClearDefense Pest Control is better than 99% of rodent control.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ClearDefense Pest Control is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ClearDefense Pest Control is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ClearDefense Pest Control is better than 100% of rodent control.A
100

Reviews for your job

Customers hired ClearDefense Pest Control for 8 kinds of job.

ClearDefense Pest Control for general wildlife removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$246–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “General wildlife removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 34

All 42 Google reviews tagged “General wildlife removal” · showing 40

Maurie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Impeccable customer Services, as always every technician has shown interest in needs. Today I was services by Travis whose disposition was very warm and eager to serve. He was very informative about his observation and reassuring all was procured within and around our residence. I have been with Clear Defense for…

Bug & insect exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
0094 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Thanks Clear defense! I appreciate the work put in this service! Raylen ensured that all of our questions and concerns were addressed. He’s serviced my property for a while now and he always does the best job! He thoroughly inspected my area and even identified issues that I hadn’t noticed. It’s great to have…

Hornet & wasp exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Gregg3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

December 2024 - Eric came out and took care of the grounds. He checked the crawl space as well. He was already aware of places I don't want sprayed. Very good and attentive service.

Home inspectionTermite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jack8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jayme was very friendly, professional, and informative as always. ClearDefense does a great job, would highly recommend!

Hornet & wasp exterminationRodent exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
AdamLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Another great service visit by David and Kennard with Clear Defense. Very happy with this organization’s products, people, and services. Technician’s Ryan & Daniel were prompt, friendly, thorough, and very knowledgeable regarding the Clear Defense program we have for our home.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Lamont2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kennard and Marcellus (not sure if that’s the correct spelling) did an amazing job with our service and were professional and knowledgeable about their work. 💪🏾

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Walter8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We've been a customer of Clear Defense for a few years now and I have to say they are very diligent with their service, all the technicians are well prepared and I didn't have one bad experience yet! Today KYLE MAI and his partner Jacob were very professional and came back the same day at the end of their shift to…

Ant exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Quality
Annisha8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jerome did an awesome job servicing our home in Chesterfield, VA. I would recommend them to anyone seeking treatment for summer pests and bugs around the outside of your home.

Ant exterminationBee exterminationHornet & wasp extermination
SimStreet3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent work by Tim Cottrell. He called before arriving and treated every part of the house, from garage to attic. It is my experience that Clear Defense Pest Control always makes their appointments (weather permitting) and provides good quality service. I unhesitatingly recommend them.

Bug & insect exterminationHornet & wasp exterminationMosquito extermination+ Punctuality+ Quality+ Professionalism
Summer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Travis and Joey at clear defense are 100/10 technicians! They’re always so nice and respectful and very communicative! It was great to see them again! Keep up the great work guys!

General pest inspectionGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
NEW3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

David@cleardefense was very professional and courteous…made sure my pet was safe.

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Quality+ Professionalism
Ricky11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

ClearDefense provides excellent, timely and professional service! They communicate well and are always accomodating. Definitely recommend.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Brandon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Had Ben Wagner with Clear Defense Pest Control Richmond Virginia treat our property and he did a very thorough job and we are still pest free. Highly recommend clear defense, due to their and their prices. He was training one of their new office sales agents Jessie the ropes and I must say of all the techs I have…

General wildlife removal+ Responsiveness+ Punctuality+ Quality
AngieLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Spencer and Dwayne arrived early with a great attitude. They performed my quarterly service in a timely manner and removed a snake they found in my garage! I am so grateful for their thoroughness. My sons are often in the garage and could have been bitten by that snake. Clear Defense has been the most effective…

Ant exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
BillLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Zach and Kyle know their business and they got right to it. The were courteous and responsive. I especially appreciated the effort to clear ticks in the wooded areas surrounding the house. I pointed out where there would be high outdoor traffic and they focused on that area to my satisfaction. It's been six…

Mosquito exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
JeffLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Chris and Mike of ClearDefense Pest control are courteous clean and on time. Very knowledgeable of there product and efficient at their craft. Oct14/20 Mr. King was early, very friendly, knowledgeable. Very pleasant to deal with. Sept 29,2021 Spencer was on time and presentable. Answered all my questions with his…

Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
AB3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great experience today with Breyon G. He was very polite and friendly. He also shared tips to address my concerns.

Spider exterminationGeneral wildlife removal+ Responsiveness+ Professionalism
KatieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We recommend this company to ALL our neighbors… we love every experience we have had with Clear Defense! We’ve gotten Spencer M a couple times now and he is SUPER nice, patient, professional and thorough! We had seen some spiders lately and a few fruit flies so Spencer treated all the affected areas.

Bee exterminationHornet & wasp exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Sam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommend Clear Defense pest control! The service was very professional, in addition, our technician Jordan did an amazing job. He was friendly and very knowledgeable.

Ant exterminationBed bug exterminationBee extermination+ Professionalism
Tina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kyle from clear defense pest control was amazing...I recommend to anyone looking to service their home...

Ant exterminationBee exterminationCockroach extermination+ Quality
Morgan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My husband and I were skeptical at first about hiring a pest control company to service our home. We thought do we really need it? ClearDefense Pest Control cleared and conquered any doubts that we had. Zak and Alonta’s customer service was exceptional. We were so pleased with everything they did and how polite and…

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Marcelus and Jordan were fantastic. Not only did they come and took care of their normal duties they also took the time to talk a bit on a personal level. Those things can be taken for granted when providing a service such as this. I really appreciated that they took some time out of their busy schedule to talk…

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Quality+ Professionalism
Erin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We love Clear Defense and have had great experiences with Chris and Jordan coming out to service our house. They are respectful, friendly and hardworking! Can’t ask for better customer service. Would highly recommend!

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Adam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am a brand new customer of ClearDefense and the day after signing up Eric came out and did a fantastic job of servicing our home. He was right on time and very professional. I can’t recommend there service enough. Much better and much mor thorough than my previous pest control service.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Hau3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Alan K was on time and very professional. He explained the product to me in detail. I would recommend using this company!

Ant exterminationBed bug exterminationBee extermination+ Punctuality+ Quality+ Professionalism
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Ryan did a fantastic job when he serviced our home! Super nice, on time, diligent, and he answered all my questions. 5/5 service.

Ant exterminationHornet & wasp exterminationGeneral pest inspection+ Punctuality+ Quality+ Professionalism
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I first called Clear Defense with a hundred questions about services available. I just bought a new house and wanted to make sure I got the right services. When Daniel showed up to treat my house he was on time, helpful, professional and thorough. I cannot recommend them enough!

Cockroach exterminationFlea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
xxJjwlwwlkwkkqkkqkrdfdddsdddskBarry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Before I stated using Cleardefense my house always had spiders around the windows and the deck. I can now say my house is pest free. I’m going on my 2nd year now. Highly recommended! First time I watched them do it today and I was amazed how much care the techs. Alan K. made sure to get the spray all around the…

Spider exterminationGeneral wildlife removal+ Professionalism
Roberto6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The technician @Breyon G. was absolutely professional. He was very thorough and even waited for me to arrive since I stepped out to grab some lunch for my daughter, so he could treat my garage! Breyon just like the other technicians from clear defense were very thorough and professionals. That's why I have been with them for over a year. Good Work!

Ant exterminationBed bug exterminationBee extermination+ Quality+ Professionalism
Lori5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have been using clear defense pest control for about a year and have had technician, Marcelus W. He is fabulous, polite, friendly, always smiling. The company is responsive and reliable and since we have been using them, I can see a difference in the bugs, spiders, and beesnot being around. Super happy. Thank you

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Technicians Marcelus and Devonte from Clear Defense are wonderful. They are very friendly and explain what they are going to do. They also always ask if I have any questions or have had any issues with bugs since their last visit. We have never had any issues with bugs since we started using Clear Defense. We have…

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Bharath4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ryan did a tremendous job - he was on time, quick and super friendly.

General pest inspectionGeneral wildlife removal+ Responsiveness+ Punctuality+ Professionalism
Lauren8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gerrell and Stephon were great and professional. Very pleased. Thank you!

Ant exterminationBed bug exterminationBee extermination+ Professionalism
Jordyn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ben came out to spray our home, he was super professional and very knowledgeable! Service is always quick! We haven’t seen a single bug since starting with them. Highly recommend!

Ant exterminationBed bug exterminationBee extermination+ Punctuality+ Quality+ Professionalism
Roy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Marcelus W. and Breyon G. Both did a fantastic job. They were on time, polite, and were able to answer all questions that we had. Great service!

Ant exterminationBed bug exterminationBee extermination+ Punctuality+ Quality+ Professionalism
Steve10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Chris and Jack did a great job! Told me all about what they planned to do, then did it!

Hornet & wasp exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
DejaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Extremely pleased with my SAME DAY service provided by Bill Goins. They were prompt with answering the phone, I experienced no delays or wait time and again, they came the same day! Bill was very knowledgeable and made me feel very comfortable & confident that they will be able to get rid of my surprise guest in my garage. I would highly recommend!

General wildlife removal+ Responsiveness+ Punctuality+ Quality
Bemmie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Used ClearDefense for almost a year now. Moved to new house built with woods surrounding the area so was experiencing spiders, snakes, crawling insects. After first app and trapping system, problem solved. Chris T is our tech; he's super nice and informative, in and out quickly, and respectful of the property. Highly recommend their service.

Hornet & wasp exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Dynasty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Michael & Chris are always so polite and a pleasure to be around. I always get a email and phone call reminder about my upcoming service! We did the mosquito treatment over the summer and will continue to do it every summer.

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
JakeLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Chris and Michael were very polite and professional. They have been very knowledgeable and not trying to sell you something. Helping you with the most affordable way for you keep the pests away.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality

Show more general wildlife removal reviews (2 more) →

Price

$113+5% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 62%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection1151$50–$119
Spider extermination1130$86–$181
Ant extermination977$58–$173
Bug & insect extermination974$58–$136
Mosquito extermination826$58–$103
Hornet & wasp extermination661$83–$199
Cockroach extermination467$83–$214
Rodent extermination391$96–$323

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