Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

ClearDefense Pest Control

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 73 rodent control · 5.0★ from 5,461 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ClearDefense Pest Control is better than 98% of rodent control.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ClearDefense Pest Control is better than 98% of rodent control.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ClearDefense Pest Control is better than 99% of rodent control.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ClearDefense Pest Control is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ClearDefense Pest Control is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ClearDefense Pest Control is better than 100% of rodent control.A
100

Reviews for your job

Customers hired ClearDefense Pest Control for 8 kinds of job.

ClearDefense Pest Control for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$85–$214
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 38

All 33 Google reviews tagged “Termite inspection”

Willene11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We want to thank Ryan for going above and beyond during today’s service. We have been working with ClearDefense for a while, but today, Ryan and Shane did so much more than our usual services. Thank you, Ryan and Shane!

Ant exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Dee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They Been very efficient,and punctual and i may say customer service awesome Taylor has been great i definitely would continue to use them or refer them

Reasonable priceTermite inspectionGeneral pest inspectionBug & insect extermination
0094 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Thanks Clear defense! I appreciate the work put in this service! Raylen ensured that all of our questions and concerns were addressed. He’s serviced my property for a while now and he always does the best job! He thoroughly inspected my area and even identified issues that I hadn’t noticed. It’s great to have…

Hornet & wasp exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
DewyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They are great. I been with them for 2years . Most technicians they are very professional and friendly. This time we got 2 technicians Kyle and Anthony. They get job done fast and right. Kyle also very friendly reminding us our issue on deck. I would highly recommend them. Thank you guys for the hard work !

Hornet & wasp exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Professionalism
Lamont2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kennard and Marcellus (not sure if that’s the correct spelling) did an amazing job with our service and were professional and knowledgeable about their work. 💪🏾

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Walter8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We've been a customer of Clear Defense for a few years now and I have to say they are very diligent with their service, all the technicians are well prepared and I didn't have one bad experience yet! Today KYLE MAI and his partner Jacob were very professional and came back the same day at the end of their shift to…

Ant exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’m a big fan ClearDefense Pest Control. Our technician Ray was awesome! Highly recommended!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had my quarterly pest control service this morning from Clear Defense pest control and Marcelus W. did an amazing job. He was very polite and thorough as always. I would highly recommend this pest control company over any others that I have used in the past. They pay close attention to detail and always make sure there customers are taken care of!

Bat exterminationBug & insect exterminationHome inspection+ Quality+ Professionalism
Lauren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

ClearDefense has been our routine pest service for a few years now, and I have to give special thanks to Spencer for his extra help when I had a mouse trapped in my car this week. By a huge stroke of luck he arrived for our regular treatment and when I told him about my situation, he took extra time during his visit…

Bug & insect exterminationRodent exterminationSpider extermination+ Responsiveness+ Professionalism
Nichole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thank you Kyle with ClearDefense Pest Control for providing exceptional services and keeping tidy of pests!

Bug & insect exterminationGeneral pest inspectionRodent extermination+ Professionalism+ Value
BeauLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

ClearDefense Pest Control is extremely professional. They will promtly address any and all issues you may have concerning their services. Hew comes by every month to rid my property of mosquitos.No spiders, No mosquitos and no roaches. I absolutely love this business.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Ricky11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

ClearDefense provides excellent, timely and professional service! They communicate well and are always accomodating. Definitely recommend.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
nmalpani1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Technician Kyle was very professional and thorough.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Thomasina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shane was awesome. So respectable as all the techs we have had since acquiring the service. This is a company that I recommend to my friends. Shane deserves to gold 🌟 star. Way to go, Shane.

General pest inspectionSpider exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Marissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have been using Clear Defense since we moved to our new house and have really been impressed! The communication is great, the techs are always professional (Wanya, most recently, was super great) and I have had no issues with pests since moving in. I highly recommend them!!

Ant exterminationBee exterminationHornet & wasp extermination+ Punctuality+ Professionalism
SSROBIN1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Amazing really nice people! Update: just got an interior treatment from Marcellus W. With clear defense and he was awesome!!

Ant exterminationBed bug exterminationBee extermination+ Quality+ Professionalism+ Value
Virgodivine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had my first service today with Stephen and was very pleased. Not only was he on scheduled but took the time to answer all of my questions. Thanks again for!

Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
DarrielleLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

First and foremost the whole experience with Clear Defense Pest Control was great. From the sales to the tech. Jordan, came early and and treated my entire house. Inside and out. He was friendly and answered all of my additional questions. Here’s to a great partnership! Thanks Jordan!!

Ant exterminationFlea & mite exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Morgan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My husband and I were skeptical at first about hiring a pest control company to service our home. We thought do we really need it? ClearDefense Pest Control cleared and conquered any doubts that we had. Zak and Alonta’s customer service was exceptional. We were so pleased with everything they did and how polite and…

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Erin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We love Clear Defense and have had great experiences with Chris and Jordan coming out to service our house. They are respectful, friendly and hardworking! Can’t ask for better customer service. Would highly recommend!

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Adam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am a brand new customer of ClearDefense and the day after signing up Eric came out and did a fantastic job of servicing our home. He was right on time and very professional. I can’t recommend there service enough. Much better and much mor thorough than my previous pest control service.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Lauren8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gerrell and Stephon were great and professional. Very pleased. Thank you!

Ant exterminationBed bug exterminationBee extermination+ Professionalism
Vicketa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The agent, Breyon G was very friendly and professional. Would love to see him at every visit while we are using the service

Ant exterminationCockroach exterminationHornet & wasp extermination+ Punctuality+ Professionalism
Omar10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was already sold when the sales guy came by the house on Monday, and we talk about the services and price and they got a technician out in the same week.The technician Gerrell T. arrived today, he was so polite and professional. He made sure that he did all the things that was in the agreement, and explained to me…

Hornet & wasp exterminationSpider exterminationTermite inspection+ Punctuality+ Professionalism+ Value
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

ClearDefense Pest Control is Great! Chris Timm was our serviceman. He was Awesome. He took his time and covered every inch of my home exterior and interior. He informed me of the products used and it's benefits. Very respectful, job focused and personality!!

Ant exterminationSpider exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Jordyn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ben came out to spray our home, he was super professional and very knowledgeable! Service is always quick! We haven’t seen a single bug since starting with them. Highly recommend!

Ant exterminationBed bug exterminationBee extermination+ Punctuality+ Quality+ Professionalism
Steve10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Chris and Jack did a great job! Told me all about what they planned to do, then did it!

Hornet & wasp exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Samantha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ben from ClearDefense Pest Control did an awesome job today. He caught some stuff that the last technician didn’t. And did a thorough job! We really appreciate it!!

General pest inspectionTermite inspectionService not listed+ Quality+ Professionalism
Frank5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ben Wagner from ClearDefense came out and thoroughly explained how he was going to treat my house. I explained to him what pest problems I was having and he assured me that the extensive treatment would take care of my issues. I would highly recommend Ben and ClearDefense to any one that has a pest problem.

Ant exterminationCockroach exterminationFlea & mite extermination
JakeLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Chris and Michael were very polite and professional. They have been very knowledgeable and not trying to sell you something. Helping you with the most affordable way for you keep the pests away.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
LauraLocal Guide · 177 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

ClearDefense Pest control sent Chris Timm to our house to take a look around. My family just came to the Richmond area, moved into a somewhat rural home, and we wanted to get pest control in place ASAP. Chris came and sprayed down the outside and inside, noting improvements we could make and problems he had seen.…

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
MaTina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Mike Murcurio was effective informative and precise. I was thoroughly satisfied!

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Wesley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality

Price

$113+5% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 62%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection1151$50–$119
Spider extermination1130$86–$181
Ant extermination977$58–$173
Bug & insect extermination974$58–$136
Mosquito extermination826$58–$103
Hornet & wasp extermination661$83–$199
Cockroach extermination467$83–$214
Rodent extermination391$96–$323

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