Analyzing 7,679,2307.7M ReviewsFor 21,73921.7K Experts

Experts Reviews · Company report
Clegg Auto logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty95−0.5Momentum penalty93−0.7Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Clegg Auto

Lehi, UT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #298Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 1,433 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Clegg Auto is better than 76% of auto repair shops.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Clegg Auto is better than 68% of auto repair shops.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Clegg Auto is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Clegg Auto is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Clegg Auto is better than 93% of auto repair shops.A
93
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Clegg Auto is better than 53% of auto repair shops.C
53

Reviews for your job

Customers hired Clegg Auto for 8 kinds of job.

Clegg Auto for air conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Air conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#117 / 163

All 13 Google reviews tagged “Air conditioning”

Lane19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great service, straight forward, helpful. Third time using their services over two vehicles and my extended family trust them as well

Reasonable priceTiresEngine repairAir conditioning
Shana9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very real and helpful gentlemen. Adsressed my issues respectfully and informed myself iin a very generous attitude. Thank you

Air conditioning
Teri6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Clegg is awesome! They keep you informed of the status of your vehicle. They provide quotes for each job.

TransmissionElectrical repairAir & cabin filter replacement
April6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Clegg auto always has our back. They are very thorough and helpful in explaining any issues.

A/C installation & repairAuto A/C rechargeAuto A/C replacement
Thomas9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Did a diagnostic, found everything in good working order, did complementary check. We’re done in just a few hours, and the price quoted to me was what they charged. Can’t beat that!

Air conditioning
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

They fixed my A/C & it works great now.

Air conditioning
GabrielleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been going to these guys for years and I’ve always been very impressed with their service and speed. I paid what they quoted me and they had my car done sooner than anticipated. Very happy with my experience here!

Air conditioning+ Punctuality+ Quality
KurtLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I knew my air conditioner needed some work so I simply made an appointment, took it in and dropped it off and they called me a few hours later with all the work completed! I had my injectors replaced. They were super courteous and professional. I will take my vehicles there again and again!

Air conditioningCarburetor cleaningAuto engine tuning+ Quality+ Professionalism
Rusty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Clegg was great. When I came in I was able to speak with Morgan about some air conditioning problems I have had with my wife’s Acura. He called to keep me informed on the repair and cost. Very professional and courteous. They’ve won another customer. Rusty

Air conditioning+ Punctuality+ Quality+ Professionalism
Laryn12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great guys to work with, kept at it until they solved a challenging a/c problem another shop misdiagnosed, charged me less than they could have as well! Highly recommend!

Air conditioning
Caleb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

General repairs & maintenanceVehicle InspectionAir conditioning
Johnny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air conditioning
Luz5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air conditioning+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 57%Overpriced 5%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance150—
Oil change103—
Auto engine diagnostic66—
Brakes60—
Tires56—
Vehicle Inspection54—
Engine repair48—
Wheel alignment43—

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