Jake Nielson15 reviewsTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe people are amazing and this place is awesome.
Clegg Auto
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty95−0.5Momentum penalty93−0.7Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#298 of 348 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 14%
4.8 ★★★★★ 1,433 Google reviews · 24 photos
90%five-star reviews
4.75★last 12 monthsAverage stars on reviews from the last 12 months only.
5.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
42%reviews answered by the owner
Oct 2026latest review
Clegg Auto at a glance
- Google rating: 4.8 out of 5 from 1,433 reviews (90% five-star).
- Reviews on this page: 1,433 Google reviews (1,067 with written comments, 18 with photos).
- Owner responses: the business replied to 42% of reviews.
- Most recent review: October 31, 2026.
- Service: Auto Repair Shop serving Lehi, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Clegg Auto: 76/100 on this factor. Category median: 89.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Clegg Auto: 68/100 on this factor. Category median: 86.B
68
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Clegg Auto: 95/100 on this factor. Category median: 99.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Clegg Auto: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Clegg Auto: 93/100 on this factor. Category median: 100.A
93
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Clegg Auto: 53/100 on this factor. Category median: 60.C
53
Bar = this company · dark tick = category median.
Star ratings
1,433 Google reviews we collected
- 5 stars1,29190%
- 4 stars735%
- 3 stars141%
- 2 stars181%
- 1 star373%
Praise vs complaints
Phrases our text analysis found in 1,067 written reviews
- Praise1,86496%
- Complaints754%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price4036%
- Reasonable6357%
- Overpriced65%
- Not sure22%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude38920%
- Quality & results33917%
- Speed & response32117%
- Price & value28915%
- Honesty & trust25113%
- Communication1809%
- Would recommend1709%
What customers talk about
We read 1,067 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff was very attentive to my vehicles needs and alerted me to any services I may need in the near future and videos explaining what my recommendatio…”
“I can understand being defensive but I’m certain it’s common practice for customers to ask for a price breakdown, so the rudeness was unnecessary.”
“Excellent service, listened to what we were experiencing and then explained what they had found and then reviewed in detail what the technician observed.”
“Clegg used to be great, but now they’re super expensive and getting very sloppy.”
“I didn’t know that it was such a long service and I was leaving town the next day.”
“I used to get good service here but ever since they got bought out it's slowly gone downhill.”
“It is a rare find to get this kind of service at a reasonable price.”
“Just advising to get at least two quotes on any major repair and not get ripped off.”
“No hassle and upfront with the empirical facts of the car.”
“Disappointed that after all these years my go-to repair shop isn't trust worthy any more.”
“…alerted me to any services I may need in the near future and videos explaining what my recommendations were and why…”
“They blamed me for poor communication.”
“11/10 would recommend this amazing shop for any and all needs, not matter how big or small.”
“…ut $300 and less than 2 hours of time, if you can I would seriously avoid this place, not sure if its just the American fork location or not, but I'l…”
People customers mention
- Fork 37 reviews
- Cleggs 25 reviews
- Morgan 15 reviews
- Pros 12 reviews
- Riley 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Clegg Auto for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Bryan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Excellent service, listened to what we were experiencing and then explained what they had found and then reviewed in detail what the technician observed. Once again an excellent experience.
Auto engine diagnosticVehicle Inspection
Kyle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Had services done on both my mustang and my chevrolet silverado. Staff was very attentive to my vehicles needs and alerted me to any services I may need in the near future and videos explaining what my recommendations were and why
Great priceEngine repairTransmission
DavidLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Friendly auto mechanic that does a great job. They have kept my old work truck running smoothly even after I thought it might be beyond help. It still has many useful years ahead of it. They also do great work on my van. Nice, clean waiting room with wifi access while they work in your car. Update - they are still awesome. Very friendly and attentive.
Great priceAir & cabin filter replacementVehicle InspectionOil change
MaryLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I got the big 60,000 mile service on my Lexus Hybrid 450. Lexus wanted $2500 for it and Clegg Auto was recommended to me by my son. Their quote was $1300 for the same service. The spark plugs on a hybrid are difficult to get to. The gas engine is much less. I didn’t know that it was such a long service and I was…
Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine tuning
Gabriel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Got my dream car. A 370Z. They helped me to get a pre purchase inspection. Everything lined up. My life was against all odds and they helped bring things back into equilibrium. No hassle and upfront with the empirical facts of the car.
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Clegg Auto is great to work with. I am impressed by the though ways they keep my car in fantastic working order. Wonderful group to work with.
Great priceAir & cabin filter replacementGeneral repairs & maintenanceElectrical
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 150 | — |
| Oil change | 103 | — |
| Auto engine diagnostic | 66 | — |
| Brakes | 60 | — |
| Tires | 56 | — |
| Vehicle Inspection | 54 | — |
| Engine repair | 48 | — |
| Wheel alignment | 43 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 1,433 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Bryan Cheney11 reviewsTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service, listened to what we were experiencing and then explained what they had found and then reviewed in detail what the technician observed. Once again an excellent experience.
- Services: Auto engine diagnostic, Vehicle Inspection
Kyle Gren7 reviewsTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad services done on both my mustang and my chevrolet silverado. Staff was very attentive to my vehicles needs and alerted me to any services I may need in the near future and videos explaining what my recommendations were and why
- Price assessment: Great price
- Services: Transmission, Electrical repair, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Engine repair, Side view mirror repair, Wheel alignment
- Services: Engine repair, Transmission
Response from the owner · 3 years ago
Kyle, as one of our favorite customers, we have to give you a shout out as well! Thank you for the awesome review and for always being such an awesome guy and bringing a ray of sunshine every time you walk through the doors! We need more people like you in this world. We appreciate you and hope you have a fun and memorable holiday season!
David narcisoLocal Guide · 22 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly auto mechanic that does a great job. They have kept my old work truck running smoothly even after I thought it might be beyond help. It still has many useful years ahead of it. They also do great work on my van. Nice, clean waiting room with wifi access while they work in your car. Update - they are still awesome. Very friendly and attentive.
- Price assessment: Great price
- Services: Air & cabin filter replacement, Vehicle Inspection, Oil change
Response from the owner · 4 days ago
Reading your updated thoughts brought a massive wave of pride to our shop, David. Old work trucks have character and grit, and keeping yours on the road when you thought it was out of commission is exactly the kind of outcome we love to deliver. We're grateful for the chance to care for both of your vehicles, and we'll keep that waiting room clean and comfortable for whenever you drop by next! Thanks for trusting us at Clegg Auto American Fork!!!
Mary Louise ZellerLocal Guide · 28 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI got the big 60,000 mile service on my Lexus Hybrid 450. Lexus wanted $2500 for it and Clegg Auto was recommended to me by my son. Their quote was $1300 for the same service. The spark plugs on a hybrid are difficult to get to. The gas engine is much less. I didn’t know that it was such a long service and I was leaving town the next day. The mechanic stayed late to finish it in one day. I was impressed with that kind of caring that is rare these days, which caring was also represented by the agent who signed me in. You just don’t see many people these days who take time to relate and care. The car noticeably runs better and the work was well done. It is a rare find to get this kind of service at a reasonable price. Well done!
- Price assessment: Great price
- Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine tuning, Auto brake repair, Tire rotations
Response from the owner · 4 days ago
Hearing your story brought a tremendous sense of pride to our entire team, Mary Louise! Hybrid service (especially accessing those tight spark plugs on a Lexus 450) takes precision and patience, and once our technician knew you had to leave town the following morning, staying late to get it done was simply what family does for each other. We believe premium dealership quality shouldn't come with an inflated price tag, and knowing your Lexus is running noticeably smoother makes all the hard work worth it. Please give our best to Adam for recommending us, and thank you for trusting our shop with your vehicle!
Gabriel Gigena6 reviewsTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot my dream car. A 370Z. They helped me to get a pre purchase inspection. Everything lined up. My life was against all odds and they helped bring things back into equilibrium. No hassle and upfront with the empirical facts of the car.
Response from the owner · 6 days ago
Helping you secure your 370Z was an absolute privilege for our team. When things feel like an uphill battle, getting straightforward answers and total transparency on a major purchase makes all the difference. We're thrilled that the inspection gave you the solid ground you were looking for to bring that dream into reality. Drive that beautiful Z in good health, and know that we're always here in your corner whenever you need us!
Susan Gonzales3 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleClegg Auto is great to work with. I am impressed by the though ways they keep my car in fantastic working order. Wonderful group to work with.
- Price assessment: Great price
- Services: Air & cabin filter replacement, General repairs & maintenance, Electrical, Service not listed
Response from the owner · 3 months ago
Thank you so much for sharing this! We’re honored to have the opportunity to take care of your vehicle and truly appreciate your kind words. We believe in being thorough and keeping our customers informed so they can feel confident their vehicle is safe, reliable, and well cared for. It means even more coming from you and we’re so grateful for the trust you’ve placed in our team. We appreciate you and we’ll continue doing our best to keep your car in great shape for many miles to come!
Reed LobrotLocal Guide · 48 reviewsTotal number of Google reviews Reed has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were incredibly thorough with testing and treated me with great respect. Thank you Clegg auto!
- Price assessment: Great price
- Services: Electrical repair
Response from the owner · a week ago
Treating every customer with genuine respect and performing thorough, detailed work are the absolute core of our business, so hearing your feedback means the world to our team. Thank you so much, Reed, for trusting Clegg Auto with your vehicle—we look forward to taking great care of you down the road!
Benski3 reviewsTotal number of Google reviews Benski has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt’s always nice to come to Clegg That’s the only place we trust to bring our vehicles and in fact when we just brought in our car for emissions and registration not only did they do a courtesy inspection, but they were able to find a leak that I had been chasing for weeks now and had a slot for me to be able to get it fixed quickly. Bryan Is always a pleasure to work with and the rich The Crew just simply put always 10 out of 10 service and plenty of honesty, integrity and upfront no BS service
Response from the owner · a week ago
Benski, hearing that we are the only shop you trust with your vehicles is the absolute highest honor our team could ask for! We're so glad our courtesy inspection finally solved that frustrating leak you'd been chasing, and that Bryan and the crew could jump on the repair right away. Thank you for your amazing support and for recognizing our commitment to total honesty—we're always here to keep your cars running right!
Lane Morrison19 reviewsTotal number of Google reviews Lane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, straight forward, helpful. Third time using their services over two vehicles and my extended family trust them as well
- Price assessment: Reasonable price
- Services: Tires, Engine repair, Air conditioning, Wiper blade installation, Brake service & repair, Auto maintenance, Oil change
Response from the owner · a week ago
Having both you and your extended family count on our shop over multiple vehicles is the highest compliment we could ever receive! Delivering straightforward, genuine service is the foundation of how we operate, so knowing Lane and your whole family trust us completely means the world to our crew. Thank you so much for your continued loyalty!
Business details
- Address: 668 S 500 E St, American Fork, UT 84003
- Phone: (801) 669-8789
- Website: cleggauto.com
- Service area: Lehi, UT