Experts Reviews · Company report
Clendening Auto Body logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%34+2.4Craft & service penalty86−1.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Clendening Auto Body

Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #415Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 156 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Clendening Auto Body is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Clendening Auto Body is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Clendening Auto Body is better than 86% of auto repair shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Clendening Auto Body is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Clendening Auto Body is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Clendening Auto Body is better than 34% of auto repair shops.D
34

Reviews for your job

Customers hired Clendening Auto Body for 6 kinds of job.

Clendening Auto Body for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.61
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 138
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 61 Google reviews tagged “Body & Trim” · showing 40

ShellzaMom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Chris and Jeff were amazing and took wonderful care of my vehicle. It looks great and they worked with insurance so I did not have to do anything. Thank you so much!

Reasonable priceBody & Trim
AF7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I absolutely recommend this business when needing any auto body repairs. They were honest about damage, how to repair it, and what the max cost was going to be. Needless to say, I was pleased when all the work ended up being cheaper than the quote. In addition, they fixed a bit of body damage that hadn’t even been…

Great pricePaintingBody & Trim
Chris11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Just picked up our 2018 Honda CR-V from them and I can’t recommend them enough. While the damage wasn’t much (scraped the front passenger side along the garage wall) the car looks absolutely perfect. I love that they insist on using OEM parts- the way it should be everywhere if you ask me. I won’t go anywhere else.

Great priceBody & Trim
Xandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★

Editing my review from 4 months ago Sadly the awesome work of touching up paint has come off!! Other than fixing my bumper my car looks like it did before I brought it in. You can visibly see the scratches down to the metal as before. Below was my initial review Chris and Jeff were awesome to work with and kept me…

Reasonable pricePaintingBody & Trim
Brittany1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Clendening Auto Body exceeded every expectation. They took the time to explain the repair process, kept me updated throughout, and made everything incredibly easy and stress-free. After being rear ended twice in 2 years, Clendening restored my vehicle flawlessly each time. Thank you Jeff and the whole team!

Body & Trim
Power3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I recently had several auto body parts painted at Clendening Auto Body and the experience was excellent. The staff was professional, polite, and very helpful from start to finish. The quality of their auto body repair and paint work was outstanding, flawless finish and true attention to detail. If I ever need…

Great pricePaintingBody & Trim
CharlieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

QUICK. Professional, and did an excellent job on a paint job with the best pricing in the area

Great pricePaintingBody & Trim
Fred6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This was easily the very best experience I have ever had with auto bodywork. Do yourself a favor and check with them before you go with someone else.

Great pricePaintingBody & Trim
K-FoxLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Absolutely amazing and quick service!! Jeff is an amazing and caring guy to!! I called to see about an estimate for my bumper being put back on and they worked with me immediately on making this happen especially with my crazy work schedule. But it gets even better.. I was told a amount it would cost after he…

Great priceBody & Trim
Ali1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Clendening auto body did an amazing job fixing the damage done to my car. They gave me the best price of any body shop and didn't compromise quality. I highly recommend them.

Great priceBody & Trim
DanicaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are amazing. Very professional and excellent work. They went above and beyond my expectations. I was having issues with my insurance company getting needed paperwork for reimbursement and they made the calls to straighten it out, which was not their responsibility. Their prices are very reasonable and…

Body & TrimPaintingService not listed
Susan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeff is awesome.

Body & Trim
MindyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used this auto body shop for over a decade. The service is always amazing, and the work speaks for itself. Thank you Clendening Auto!

Body & Trim
JustinLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had to get a small amount of work done, and they got me in and out super quickly at a great price!

Body & Trim
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Awesome help getting my vehicle to work properly! Big shout out to Jeff Peppers, who got the problem fixed and for a very reasonable fee. Thanks!

Body & TrimPainting
Izabela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had them replace my bumper after it had recently been backed into by a truck. I was only without a car for a max of 3 hours for them to fix my bumper and buff out some other small things. They got my car in right away and had great prices too. Definitely will be going back in the future for other car needs.

Body & TrimPainting
BrettLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great collision shop!!! Best Auto body shop in town. Highly recommended!

Body & TrimAuto engine diagnosticPainting
Kendra9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have had 2 experiences now with Clendening Auto Body and both repairs were excellent! Jeff is professional and personable! Very good communication and quick repair time. 5 star, highly recommend!

Body & Trim
Erika4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My father Will F. said Jeff, Chris, and his team did a very good job on his vehicle. They helped him where they could and it was done in a reasonable time. They were very easy to talk to. If needed he would use them again. Thank you.

Body & TrimAir conditioningPainting
Catrina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent customer service and quality work, made experience better. Would highly recommend them for your all your body shop needs!

Body & TrimPainting
Zoe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were super easy to work with! Got my car in and out. I highly recommend them. My car looks amazing after hitting a deer.

Customer photo from Zoe's reviewCustomer photo from Zoe's review
Body & Trim
Clydale6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the second time I’ve been to Clendening by far the best autobody shop in the area. My Chevy Colorado needed repairs from 2 different accidents. I wont take my vehicles anywhere. Very knowledgeable, and communication is A-1. They take their time with repairs but they make sure they keep you in the loop with the status.

Customer photo from Clydale's review
Body & TrimPaintingSteering & suspension repair
Terry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Clendening did fast, great quality, and reasonably priced work on my truck. They provided friendly service. This is an honorable business that I will definitely consider 1st for any potential future repairs. I am a completely satisfied customer!

Body & TrimPainting
KristinaLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeff was great to work with. Timeliness, communication, and the quality of the work all exceeded expectations. My car looks good as new after a pretty bad hit. I called over a dozen body shops when choosing where to take my claim and he was hands down the friendliest and treated me like a neighbor instead of just…

Body & TrimPainting
Brittney10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve gone to Clendening for various repairs but they were able to make my car look good as new with the paint less dent removal. Couldn’t be happier!

Body & TrimSteering & suspension repair
Brittney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend!! I’ve used them a couple of times for some pretty major body work on 2 different vehicles after accidents. They’re fast, affordable and do a fantastic job! 😊

Body & TrimTires
JohnLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were great they got my vehicle in quickly and I got it back before enterprise could even get me a rental....highly recommend

Body & TrimPainting
Victoria6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jeff and his staff went above and beyond my expectations. Jeff is very personable and offers great customer service. He pays attention to detail which Is appreciated! Would highly recommend !!!

Body & TrimPainting
Susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job! Done a day early. Very professional and personable!!! Highly recommend! Reasonably priced.

Body & TrimPainting
Johnny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I brought my old Monte Carlo in for some cosmetic rust repair and I cannot believe the amazing job done by Jeff and the staff at Clendening. I strongly recommend this business for any and all your auto body needs.. My car looks tremendous!

Body & TrimPainting
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would highly recommend Clendening Auto Body they do awesome work. We took my daughters Chevy Malibu in for repairs and I couldn’t be happier with the work they did. The car looks like brand new. I wouldn’t take my car anywhere else.

Body & TrimPainting
Elisabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Highly recommend Clendening Auto! Jeff was great to work with and did an impeccable job on the repairs needed on my Audi A4 after a car accident. They went above and beyond to make everything look perfect - no after market parts! Thank you Jeff!

Customer photo from Elisabeth's reviewCustomer photo from Elisabeth's reviewCustomer photo from Elisabeth's reviewCustomer photo from Elisabeth's review
Body & TrimPainting
Kevon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service! I recommend 5 stars!

Body & Trim
DanielleLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thanks to Jeff and staff for getting my car looking good again. Everyone is super friendly, has great communication and had everything finished in no time. Wouldn’t go to any other shop around.

Body & TrimPainting
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jeff did a great job on my vehicle. Highly recommend. Great price too.

Body & TrimPainting
Christina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great work, very professional and affordable! Would definitely recommend.

Body & TrimPainting
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job after I crashed my truck! Can’t even tell we were hit! Thanks

Body & TrimPainting
Kama6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was very impressed by the friendliness and professionalism of Jeff. He was very helpful and informative when I stopped in for a quote without having the vehicle onsite. He was able to squeeze us in in less than a week. The work performed is great no complaints on my end. I have already recommended my sister to…

Body & TrimPainting
Sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jeff did amazing work on getting me a new bumper and wheel wells for my Honda Civic. He was extremely fast, affordable, and professional. Would go back to him again for any future work that I need done, and would highly recommend him to anyone needing work done on their car.

Body & Trim
M3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very happy with the job Jeff and his crew completed on both of our vehicles. The service didn't take long at all. I will be returning if there is any need for his services in the future!

Body & TrimPainting

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 85%Reasonable 15%Overpriced 0%Not sure 0%

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