Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts
Google reviewers rate Clendening Auto Body 4.9 out of 5 based on 156 reviews, frequently praising the shop for high-quality paint finishes, competitive pricing, and clear communication regarding repair timelines. Customers often highlight the staff's assistance with insurance claims and the use of OEM parts. However, some lower-rated reviews describe instances where paint repairs did not last long-term and complaints about staff unavailability or unresponsiveness when requesting estimates.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
156 Google reviews we collected
Phrases our text analysis found in 126 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 126 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Clendening Auto Body in Rockford, IL did outstanding work on my vehicle.”
“If I were there, they would've taken advantage of the oblivion that I would've had and I would've left with a car not fixed properly and an angry father.”
“Communication could of been better, but I would use them again, and I recommend them.”
“The staff was professional, polite, and very helpful from start to finish.”
“I will not patronize the establishment due to the unprofessional handling of my request.”
“Fair prices, real craftsmanship, and they treat you right.”
“They did an amazing job on my truck and in a timely manner.”
“They took the time to explain the repair process, kept me updated throughout, and made everything incredibly easy and stress-free.”
“If you’re looking for an honest auto body shop in Rockford for collision repair, paint work, or an insurance claim, this is the place.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Clendening Auto Body for 6 kinds of job. Pick one to see what they paid and said.
They fixed my Honda Civic like it's brand new. I would definitely use them again. Highly recommend.
Great work! Did a amazing job on my vehicle at a great price. Communication could of been better, but I would use them again, and I recommend them.
Chris and Jeff were amazing and took wonderful care of my vehicle. It looks great and they worked with insurance so I did not have to do anything. Thank you so much!
Clendening Auto Body in Rockford, IL did outstanding work on my vehicle. I brought my car in after damage and they handled the entire insurance claim process smoothly they dealt directly with the adjuster so I didn’t have to chase anything down. Communication was clear from drop-off to pickup. They ended up painting…
Best autobody shop I've been to. They got right back to me and were totally transparent, telling me what they would do and when. They underbid all other places I went to and they did a perfect job. I came from Madison to get it done. And I'd enthusiastically recommend Clendening to anyone within 100 miles.
I absolutely recommend this business when needing any auto body repairs. They were honest about damage, how to repair it, and what the max cost was going to be. Needless to say, I was pleased when all the work ended up being cheaper than the quote. In addition, they fixed a bit of body damage that hadn’t even been…
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 61 | — |
| Painting | 45 | — |
| Steering & suspension repair | 6 | — |
| Tires | 4 | — |
| Auto engine diagnostic | 3 | — |
| Air conditioning | 3 | — |
4.9 ★★★★★ 156 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They fixed my Honda Civic like it's brand new. I would definitely use them again. Highly recommend.
Great work! Did a amazing job on my vehicle at a great price. Communication could of been better, but I would use them again, and I recommend them.
Best in business!
Best auto body shop in Rockford ✅
Chris and Jeff were amazing and took wonderful care of my vehicle. It looks great and they worked with insurance so I did not have to do anything. Thank you so much!
Clendening Auto Body in Rockford, IL did outstanding work on my vehicle. I brought my car in after damage and they handled the entire insurance claim process smoothly they dealt directly with the adjuster so I didn’t have to chase anything down. Communication was clear from drop-off to pickup. They ended up painting my entire vehicle, and the finish is flawless. Color match, coverage, and clear coat all look factory. You can’t tell any work was done. If you’re looking for an honest auto body shop in Rockford for collision repair, paint work, or an insurance claim, this is the place. Fair prices, real craftsmanship, and they treat you right. Highly recommended.
Best autobody shop I've been to. They got right back to me and were totally transparent, telling me what they would do and when. They underbid all other places I went to and they did a perfect job. I came from Madison to get it done. And I'd enthusiastically recommend Clendening to anyone within 100 miles.
I absolutely recommend this business when needing any auto body repairs. They were honest about damage, how to repair it, and what the max cost was going to be. Needless to say, I was pleased when all the work ended up being cheaper than the quote. In addition, they fixed a bit of body damage that hadn’t even been part of the initial write up—without extra cost. My car looks brand new again! Thanks again for the excellent service. Highly recommend!
Just picked up our 2018 Honda CR-V from them and I can’t recommend them enough. While the damage wasn’t much (scraped the front passenger side along the garage wall) the car looks absolutely perfect. I love that they insist on using OEM parts- the way it should be everywhere if you ask me. I won’t go anywhere else.
They did an amazing job on my truck and in a timely manner. I would HIGHLY RECOMMEND
Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts
