Experts Reviews · Company report
Clendening Auto Body logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%34+2.4Craft & service penalty86−1.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Clendening Auto Body

Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #415Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 156 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Clendening Auto Body is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Clendening Auto Body is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Clendening Auto Body is better than 86% of auto repair shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Clendening Auto Body is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Clendening Auto Body is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Clendening Auto Body is better than 34% of auto repair shops.D
34

Reviews for your job

Customers hired Clendening Auto Body for 6 kinds of job.

Clendening Auto Body for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 72
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 45 Google reviews tagged “Painting”

Daphne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Clendening Auto Body in Rockford, IL did outstanding work on my vehicle. I brought my car in after damage and they handled the entire insurance claim process smoothly they dealt directly with the adjuster so I didn’t have to chase anything down. Communication was clear from drop-off to pickup. They ended up painting…

Great pricePaintingAuto engine diagnosticService not listed
AF7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I absolutely recommend this business when needing any auto body repairs. They were honest about damage, how to repair it, and what the max cost was going to be. Needless to say, I was pleased when all the work ended up being cheaper than the quote. In addition, they fixed a bit of body damage that hadn’t even been…

Great pricePaintingBody & Trim
Xandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★

Editing my review from 4 months ago Sadly the awesome work of touching up paint has come off!! Other than fixing my bumper my car looks like it did before I brought it in. You can visibly see the scratches down to the metal as before. Below was my initial review Chris and Jeff were awesome to work with and kept me…

Reasonable pricePaintingBody & Trim
Power3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I recently had several auto body parts painted at Clendening Auto Body and the experience was excellent. The staff was professional, polite, and very helpful from start to finish. The quality of their auto body repair and paint work was outstanding, flawless finish and true attention to detail. If I ever need…

Great pricePaintingBody & Trim
CharlieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

QUICK. Professional, and did an excellent job on a paint job with the best pricing in the area

Great pricePaintingBody & Trim
Fred6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This was easily the very best experience I have ever had with auto bodywork. Do yourself a favor and check with them before you go with someone else.

Great pricePaintingBody & Trim
DanicaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are amazing. Very professional and excellent work. They went above and beyond my expectations. I was having issues with my insurance company getting needed paperwork for reimbursement and they made the calls to straighten it out, which was not their responsibility. Their prices are very reasonable and…

Body & TrimPaintingService not listed
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Awesome help getting my vehicle to work properly! Big shout out to Jeff Peppers, who got the problem fixed and for a very reasonable fee. Thanks!

Body & TrimPainting
Izabela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had them replace my bumper after it had recently been backed into by a truck. I was only without a car for a max of 3 hours for them to fix my bumper and buff out some other small things. They got my car in right away and had great prices too. Definitely will be going back in the future for other car needs.

Body & TrimPainting
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outstanding service on my 69 mercury cougar convertible.paint match was right on Very fair price.Thank you Jeff and your crew.

Painting
BrettLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great collision shop!!! Best Auto body shop in town. Highly recommended!

Body & TrimAuto engine diagnosticPainting
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Been to a few body shops around town. This is by far the best quality work I've seen. Everyone was polite and patient which made it a great experience. Highly recommended 👌

Painting
Erika4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My father Will F. said Jeff, Chris, and his team did a very good job on his vehicle. They helped him where they could and it was done in a reasonable time. They were very easy to talk to. If needed he would use them again. Thank you.

Body & TrimAir conditioningPainting
Catrina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent customer service and quality work, made experience better. Would highly recommend them for your all your body shop needs!

Body & TrimPainting
Clydale6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the second time I’ve been to Clendening by far the best autobody shop in the area. My Chevy Colorado needed repairs from 2 different accidents. I wont take my vehicles anywhere. Very knowledgeable, and communication is A-1. They take their time with repairs but they make sure they keep you in the loop with the status.

Customer photo from Clydale's review
Body & TrimPaintingSteering & suspension repair
Terry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Clendening did fast, great quality, and reasonably priced work on my truck. They provided friendly service. This is an honorable business that I will definitely consider 1st for any potential future repairs. I am a completely satisfied customer!

Body & TrimPainting
KristinaLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeff was great to work with. Timeliness, communication, and the quality of the work all exceeded expectations. My car looks good as new after a pretty bad hit. I called over a dozen body shops when choosing where to take my claim and he was hands down the friendliest and treated me like a neighbor instead of just…

Body & TrimPainting
JohnLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were great they got my vehicle in quickly and I got it back before enterprise could even get me a rental....highly recommend

Body & TrimPainting
Victoria6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jeff and his staff went above and beyond my expectations. Jeff is very personable and offers great customer service. He pays attention to detail which Is appreciated! Would highly recommend !!!

Body & TrimPainting
Susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job! Done a day early. Very professional and personable!!! Highly recommend! Reasonably priced.

Body & TrimPainting
Johnny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I brought my old Monte Carlo in for some cosmetic rust repair and I cannot believe the amazing job done by Jeff and the staff at Clendening. I strongly recommend this business for any and all your auto body needs.. My car looks tremendous!

Body & TrimPainting
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would highly recommend Clendening Auto Body they do awesome work. We took my daughters Chevy Malibu in for repairs and I couldn’t be happier with the work they did. The car looks like brand new. I wouldn’t take my car anywhere else.

Body & TrimPainting
Elisabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Highly recommend Clendening Auto! Jeff was great to work with and did an impeccable job on the repairs needed on my Audi A4 after a car accident. They went above and beyond to make everything look perfect - no after market parts! Thank you Jeff!

Customer photo from Elisabeth's reviewCustomer photo from Elisabeth's reviewCustomer photo from Elisabeth's reviewCustomer photo from Elisabeth's review
Body & TrimPainting
DanielleLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thanks to Jeff and staff for getting my car looking good again. Everyone is super friendly, has great communication and had everything finished in no time. Wouldn’t go to any other shop around.

Body & TrimPainting
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jeff did a great job on my vehicle. Highly recommend. Great price too.

Body & TrimPainting
Christina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great work, very professional and affordable! Would definitely recommend.

Body & TrimPainting
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job after I crashed my truck! Can’t even tell we were hit! Thanks

Body & TrimPainting
Kama6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was very impressed by the friendliness and professionalism of Jeff. He was very helpful and informative when I stopped in for a quote without having the vehicle onsite. He was able to squeeze us in in less than a week. The work performed is great no complaints on my end. I have already recommended my sister to…

Body & TrimPainting
M3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very happy with the job Jeff and his crew completed on both of our vehicles. The service didn't take long at all. I will be returning if there is any need for his services in the future!

Body & TrimPainting
Matt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great first hand service and customer focused delivery!

Painting
Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The new owner, Jeff, was very accommodating and kind with a quick turn around in repairing my car. I have used Clendening Auto Body for a long time and will continue using them with the new ownership! I highly recommend them.

Body & TrimPainting
Kimberly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The work Clendening did on my Audi SQ5 was immaculate. The entire process was easy and very professional. The price was very reasonable for the expert level paint/body work I expected. I will definitely be going there again for any work I need done as well as recommending them to friends and family.

Body & TrimPainting
Rick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Quick and easy. Very friendly and the price was right. Highly recommended.

Body & TrimPainting
roger3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Other shops told me they couldn't give me an estimate till the next week. Clendening told me to bring it in the same day as the accident. My car was in their shop being repaired before the other shops would have even estimated. Clendening did excellent work, were very thorough and professional. They worked well…

Body & TrimPainting
Will1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Absolutely fantastic work from these guys! Jeff was especially helpful! The work done is great too! I would recommend them to anyone i know. Great work guys

Body & TrimPainting
Ian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing service, Jeff is the man when it comes to getting dents and dings out at an affordable price! Will continue to bring my cars here until they give me a reason not to.

Body & TrimPainting
Gavin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing service and quality. Damaged front end of my 2017 explorer and it looks better then what it did before the accident!

Body & TrimPaintingTires+ Punctuality+ Quality+ Professionalism
EricLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The best service at a body shop Iv ever had, quality work and great customer service! Iv used Clendening multiple times and have been impressed with all the work! Remember these guys when it gets icy out! Again, best body and paint in town I swear!!!

Body & TrimPainting+ Punctuality+ Quality+ Professionalism
KatieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Great pricePaintingBody & Trim
Robin3 years ago★★★★★

Rating only, no written review.

Body & TrimPainting
GetbusyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Body & TrimPaintingSteering & suspension repair
Nadia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Body & TrimPainting
Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Body & TrimAir conditioningPainting
Anthony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Body & TrimPaintingSteering & suspension repair
Tire1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Body & TrimPainting

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 85%Reasonable 15%Overpriced 0%Not sure 0%

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