Experts Reviews · Company report
Closets by Design - North New Jersey logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%46+11.2Value 14%90+12.7Replies to reviews 7%77+5.4Craft & service penalty21−7.9Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE

Closets by Design - North New Jersey

Morristown, NJ · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 31 closet designers · 4.6★ from 331 Google reviews

Report card

Percentile vs other closet designers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Closets by Design - North New Jersey is better than 67% of closet designers.B
67
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Closets by Design - North New Jersey is better than 46% of closet designers.C
46
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Closets by Design - North New Jersey is better than 21% of closet designers.D
21
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Closets by Design - North New Jersey is better than 90% of closet designers.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Closets by Design - North New Jersey is better than 100% of closet designers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Closets by Design - North New Jersey is better than 77% of closet designers.B
77

Reviews for your job

Customers hired Closets by Design - North New Jersey for 6 kinds of job.

Closets by Design - North New Jersey for custom cabinet design & installation

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Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 34/100.How Job match is calculatedBuilt only from reviews Google tagged “Custom cabinet design & installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 16

All 34 Google reviews tagged “Custom cabinet design & installation”

Dee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have to say! I am very impressed with the work by CBD. The contractor, yes. singular, completed my entire closet in 3 hours. It is so beautiful! It’s my space I go to glam, watch TV, or just chill. It is definitely one of the best purchases I’ve made in my home. I’ll definitely be back for upgrades to my other closets and laundry room.

Cabinet designCabinet installationCloset design+ Responsiveness+ Punctuality+ Quality
sandeep11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have ordered our closets for second time from closets by design. Their designers are thorough professionals and the quality is awesome!! We are very happy with our purchase and complete experience

Cabinet designCloset designCustom cabinet design & installation+ Quality+ Professionalism+ Value
Mehul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Very professional and punctual. Good quality of cabinets.

Custom cabinet design & installation+ Quality+ Professionalism
KikiLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I shopped around and it took several months for me to bite the bullet. I had three quotes from different designers. Amanda from CBD provided me the most creative solution. The price was affordable for me and was within the price range of the other quotes but there were more creative options provided. The designing…

Cabinet designCabinet installationCloset design+ Responsiveness+ Punctuality+ Quality
Garen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were wonderful to work with from the very beginning to the end. We met with the designer ( Erin) and she had wonderful suggestions of what would work for all of our closets. The people that came to install were on time and very professional. They wanted to make sure that everything was perfect when they were finished. I highly recommend them!!

Cabinet designCabinet installationCloset woodworking+ Responsiveness+ Punctuality+ Quality
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had an excellent experience. Amanda was professional, knowledgeable thoughtful in the design process. She followed the project from design phase to installation. The company did a great job including the two on site installers, Kyle and Mark.

Cabinet designCabinet installationCloset design+ Responsiveness+ Punctuality+ Quality
Jay11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

This place is the worst. We worked with Nancy who was great at selling the design and then gave us an install date 2.5 months later. Of course they take 50% deposit to keep your place in line for install. They came to install on Jan 9th 2023 and didn't have all of the materials. They rescheduled a few times and came…

Custom cabinet design & installation− Responsiveness− Punctuality
Frances10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

Closet by Design helped me with a pantry job building custom shelving unit. Went through some hiccups, but both the admin manager and technical manager went out of their ways to amend the issue to make sure the product is built to my satisfaction.

Cabinet designCabinet installationCustom cabinet design & installation
nick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The absolute best experience ever! .. closets look phenomenal and neat.. easy, breezy experience.. Office staff is so polite and courteous.. Office manager is helpful and the sweetest! pleasant experience and will definitely use them for future projects. please don't go off the reviews left on this site.. You have…

Cabinet designCabinet installationCustom cabinet design & installation+ Responsiveness+ Punctuality+ Quality
Katelyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had built in closets designed and installed in our newly finished space. Everything looks great and we are very happy !

Cabinet designCabinet installationCustom cabinet design & installation+ Responsiveness+ Quality+ Professionalism
Jan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am so happy with my new closets! Nadine did a fabulous job designing my closets. I needed ample storage for shoes and handbags and Nadine accomplished this and more. My husband needed his closet designed to accommodate his suits and ties and dress shirts. My husband was so pleased, he had Nadine design…

Cabinet designCabinet installationCustom cabinet design & installation+ Responsiveness+ Punctuality+ Quality
Thomas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

they were very efficient,timely and creative.Nadine their designer was excellent

Cabinet installationCustom cabinet design & installationInstallation+ Responsiveness+ Punctuality+ Quality
davidLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Great designer, but terrible install and customer service. Numerous times they would confirm someone would arrive between 9-10 am, and the installer would not show up until 12 noon and leave by 3-4 pm. Half days at work must be nice! Job was supposed to take 4 days to install custom closets in an entire home.…

Cabinet installationCustom cabinet design & installationInstallation− Responsiveness− Punctuality
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I worked with Nancy and she was absolutely amazing! She has a great sense of design and makes the customer and their needs and desires a priority. Closets By Design did a whole room walk in closet, another bedroom walk-in closet, a foyer closet and a garage. The installers were all professional, courteous, and…

Cabinet designCabinet installationCustom cabinet design & installation+ Responsiveness+ Punctuality+ Quality
AldanaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Very disappointed! Installers came, performed half the install, realized there was an error in their measurements and just left. Zero notice. We did not hear from the installers. We did not hear from CBD. Phone calls go to answering service and are never returned. 3+ months later and this is still going on with our closet still half assembled…

Cabinet designCabinet installationCustom cabinet design & installation− Responsiveness− Professionalism
Joseph15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Closets by Design installed 6 closets in our home. Julie was amazing to deal with.... from her design work to her understanding of our needs. Just terrific! Oscar was our outstanding installer. All in all, we will be using Closets by Design again!

Cabinet designCabinet installationCustom cabinet design & installation+ Responsiveness+ Punctuality+ Quality
richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is our second experience with Closets By Design and they performed both design and installation at the highest level. There were no glitches; a hassle free experience. Erin, our designer was professional, personable and very knowledgeable. I would highly recommend this company for all of your cabinet needs.

Cabinet designCustom cabinet design & installationInstallation
TattedUpLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Woah! That is all I can say.. I have had the best experience with this company. Courteous, professional and a smooth experience. Will definitely be using for future projects. If you're looking for custom closets, look no further.. Thank you again Closets by Design!

Cabinet designCabinet installationCustom cabinet design & installation+ Responsiveness+ Punctuality+ Quality
Dimitry11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Had a terrible experience with this company. They charged me $7500 for installing cabinets snd paneling in my garage. Not only was the service extremely delayed but they did not finish the paneling on my garage wall. Leaving half of one wall completely bare. When confronted about it, they pointed to fine print in…

Custom cabinet design & installationInstallation− Punctuality− Professionalism
CeciliaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★

Getting a custom closet should not be this difficult!! Our designer Jonathan was great in designing a wall of cabinets in our Laundry/mudroom. That was the best thing I can say... Pluses: Great Design Competitive Pricing Nice Materials installed with no visible defects Minuses: *Date of installation was all…

Cabinet designCabinet installationCustom cabinet design & installation
FernLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Beth, the sales person/designer, was awesome but after that we'd never hear from the company. They had to come four times to install and fix mistakes. One time two guys showed up and had no idea why and didn't have the right parts or tools. A really disappointing experience considering the cost. We were not happy…

Custom cabinet design & installation− Responsiveness− Professionalism
Neil13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used them in the past two months to design an install numerous closet configuration designs for my house (linen, pantry, garage, ,master bedroom closet, hobby room , storage closets, etc. ). My designer has been wonderful (Beth Zipko) and the installation team and the office support team have been amazing.…

Cabinet designCabinet installationCustom cabinet design & installation
Your3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★

Nico was the sales representative for closet by design. He was amazing! However, after this visit and signing the contract, I had to deal with a different person for the installation. The wood cracked and a few other parts were damaged during installation. I reached out to closet by design right away and sent…

Custom cabinet design & installationInstallation− Punctuality− Quality
ScottLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Recently had a custom closet installed and some storage in my garage. Jill was terrific, helped to layout the design, showed me some options I had not considered for the garage. I had to move the install date and they were able to accommodate me, thanks. Overall very satisfied, my aunt has already called for her design appt. Highly recommend.

Cabinet designCabinet installationCustom cabinet design & installation+ Responsiveness+ Quality+ Professionalism
Barry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our designer, Jill, was a pleasure to work with -- knowledgeable, with a good color sense, full of helpful suggestions, and on top of our job (full home office. plus laundry room with cabinets) from beginning to end. Similarly, installation team headed by Rudy did great work and left everything looking spotless.

Cabinet designCabinet installationCustom cabinet design & installation+ Responsiveness+ Punctuality+ Quality
Gurpreet4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

I would give them 0 stars if possible. They forgot to bring some materials during the install and rescheduled to complete the job. They have been no shows for the last two times. My email to their office was ignored. The phone calls are answered by rude professionals who coldly tell me they have no idea what…

Cabinet designCabinet installationCustom cabinet design & installation− Responsiveness− Punctuality
JennyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

It was a true pleasure working with my walk-in closet designer Erin. She was so kind, friendly and always available. She was very patient and worked with me to come up with a perfect design that fits my needs without going over the budget. She was with me every step of the way until the completion of installation.…

Furniture assemblyCabinet designCustom cabinet design & installation+ Responsiveness+ Punctuality+ Quality
Jessica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Absolutely loved working with them! Our Designer, Erin, was fantastic, professional, and brought our vision to life. She designed the room perfectly and completely understood what we wanted. She was thorough and followed up on everything quickly. She oversaw all steps of the installation process to ensure everything…

Cabinet designCabinet installationCustom cabinet design & installation+ Responsiveness+ Punctuality+ Quality
Tammie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★

We had an amazing experience with our designer Jonathan H. He was so helpful and spent an amazing amount of time measuring and discussing options. He even had to make a last minute change because of our air ducts and did it without complaint! I really appreciated that. The installation has been another issue!…

Custom cabinet design & installation
j12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★

If I can give 0 star I would. They took wrong measurement in my master bedroom closet its been week now and no one came to fix it. My husband called so many times every time we get different answer and they schedule the dates then never shows up. They promise me come tomorrow let see if someone comes tomorrow and…

Custom cabinet design & installation− Responsiveness− Punctuality
MrShaft19541 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Custom cabinet design & installationCustom closet design & installation+ Quality+ Value
Ralph7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Cabinet designCabinet installationCustom cabinet design & installation+ Responsiveness+ Punctuality+ Quality
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Cabinet designCabinet installationCustom cabinet design & installation+ Responsiveness+ Punctuality+ Quality
Nancy5 years ago★★★★★

Rating only, no written review.

Cabinet designCabinet installationCustom cabinet design & installation+ Punctuality+ Quality+ Professionalism

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