Sue Duncan8 reviewsTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love donating there
Clothing Outreach Center
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%60+38.1Reliability 28%50+14.1Replies to reviews 8%53+4.4Experts Score= 57Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 14 sewing servicesPosition by Experts Score among all companies we track in this category. · better than 15%
4.7 ★★★★★ 33 Google reviews · 2 photos
88%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
12%reviews answered by the owner
Sep 2026latest review
Clothing Outreach Center at a glance
Google reviewers rate the store 4.7 out of 5 based on 33 reviews, with the owner responding to 12% of them. Customers describe the organization as a volunteer-run charity providing free clothing and shoes to low-income families, noting the friendly staff and high-quality gently used items available for donation and pickup. Recurring themes include the helpful nature of the volunteers and the community-focused service, while one criticism mentions long wait times and the presence of dirty or torn garments in the selection.
- Google rating: 4.7 out of 5 from 33 reviews (88% five-star).
- Reviews on this page: 33 Google reviews (17 with written comments).
- Owner responses: the business replied to 12% of reviews.
- Most recent review: September 29, 2026.
- Service: Sewing Service serving Elkhorn, Wisconsin.
Data from Google, last updated October 27, 2026.
Score profile vs other sewing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Clothing Outreach Center: 60/100 on this factor. Category median: 78.B
60
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Clothing Outreach Center: 50/100 on this factor. Category median: 69.C
50
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Clothing Outreach Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Clothing Outreach Center: 53/100 on this factor. Category median: 43.C
53
Bar = this company · dark tick = category median.
Star ratings
33 Google reviews we collected
- 5 stars2988%
- 4 stars13%
- 3 stars13%
- 2 stars00%
- 1 star26%
Praise vs complaints
Phrases our text analysis found in 17 written reviews
- Praise7100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude571%
- Quality & results229%
What customers talk about
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Volunteer's that run this place are so friendly and gracious.”
“Great selection and great experience!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Angel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Long wait lines to get into the areas. 15mins is a long time but in the food area no reason to take that long when there isn't very much to choose from. Clothes are disgustingly dirty. I understand it's free but why pit out clothes that are torn and filthy. Been to other places that are much easier to get through. B
DainaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
A wonderful place to donate clean, used clothes that will be directly used in the community.
RozeLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Not a thrift store. Beautiful place doing great work. Charity for folks in need.
mandaLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
LOVE THESE WONDERFUL LADIES! THEY ARE SO KIND, HELPFUL, & LOVING! GOD BLESS THEM FOR THEIR WORK!💗💗💗
ChrisLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Great workers and good selections for everyone. Great for people on low income
DakotaLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
It's awesome that they help others for free. it's 5 items every 6 weeks. I came to pick up a few outfits and donate 5 bags of clothes
Photos
Customer reviews
4.7 ★★★★★ 33 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Kindra DawnLocal Guide · 73 reviewsTotal number of Google reviews Kindra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic resource for low-income families who needs clothing and shoes.
Angel Hearted3 reviewsTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLong wait lines to get into the areas. 15mins is a long time but in the food area no reason to take that long when there isn't very much to choose from. Clothes are disgustingly dirty. I understand it's free but why pit out clothes that are torn and filthy. Been to other places that are much easier to get through. B
Daina PointsLocal Guide · 24 reviewsTotal number of Google reviews Daina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA wonderful place to donate clean, used clothes that will be directly used in the community.
Roze HarperLocal Guide · 48 reviewsTotal number of Google reviews Roze has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNot a thrift store. Beautiful place doing great work. Charity for folks in need.
Sandra Neske1 reviewTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe store is awesome! Very clean and organized.
J CLocal Guide · 230 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat selection and great experience!
manda braunLocal Guide · 49 reviewsTotal number of Google reviews manda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLOVE THESE WONDERFUL LADIES! THEY ARE SO KIND, HELPFUL, & LOVING! GOD BLESS THEM FOR THEIR WORK!💗💗💗
Chris ThomasLocal Guide · 31 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat workers and good selections for everyone. Great for people on low income
Dakota RodwayLocal Guide · 83 reviewsTotal number of Google reviews Dakota has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt's awesome that they help others for free. it's 5 items every 6 weeks. I came to pick up a few outfits and donate 5 bags of clothes
Business details
- Address: 58 W Market St, Elkhorn, WI 53121
- Phone: (262) 245-6294
- Website: calvarycommunity.net
- Service area: Elkhorn, WI