iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%94+26.5Replies to reviews 8%82+6.8Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 94 personal trainersiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★123 Google reviews · 24 photos
97%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Club Pilates Flowood 4.9 out of 5 based on 123 reviews, noting that the owner responds to 98% of feedback. Customers frequently praise the friendly staff, knowledgeable instructors, and welcoming atmosphere for both beginners and experienced practitioners. Many highlight the effectiveness of the workouts and the availability of introductory classes. However, one common criticism involves difficulties with membership cancellation, where a reviewer reported repeated failed attempts to contact the studio by phone or voicemail before being charged for renewal.
Google rating: 4.9 out of 5 from 123 reviews (97% five-star).
Reviews on this page: 123 Google reviews (98 with written comments, 4 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 24, 2026.
Service: Personal Trainer serving Byram, Mississippi.
Data from Google, last updated October 28, 2026.
Score profile vs other personal trainers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Club Pilates FlowoodPersonal Trainers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Club Pilates Flowood: 94/100 on this factor. Category median: 96.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Club Pilates Flowood: 94/100 on this factor. Category median: 96.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Club Pilates Flowood: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Club Pilates Flowood: 82/100 on this factor. Category median: 72.A
82
Bar = this company · dark tick = category median.
Star ratings
123 Google reviews we collected
4.9of 5
5 stars11997%
4 stars32%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 98 written reviews
100%praise
Praise69100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
4topics
Staff & attitude4667%
Quality & results1116%
Would recommend913%
Speed & response34%
What customers talk about
We read 98 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“There are lots of different classes that range from beginner-friendly to challenging and rewarding.”
“I had a great experience at my intro class at Club Pilates Flowood!”
“I highly recommend Cheryl for private one-on- one sessions.”
“The instructors are knowledgeable, friendly, and efficient.”
People customers mention
Faith6 reviews
Cheryl4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLail12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The instructors and staff here are the best! There are lots of different classes that range from beginner-friendly to challenging and rewarding. The vibes are great and everybody should give this studio a try!
DDiana2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a great experience at my intro class at Club Pilates Flowood! Caroline and the front desk staff member with the lovely freckles were both professional, friendly, and incredibly knowledgeable.
I really enjoyed the intro session, though I did notice an unpleasant odor upon entering the facility that could use some attention. Overall, a great studio!
Rrobert7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I have been going twice a week for a few months now, I feel better now than I have in years!!
TTiffany7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I’m enjoying coming to Club Pilates. Pilates is new for me and it challenges me in a new way, in which I love. I’m looking forward to more classes.
DDelorisLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I started Pilates with a free introductory class and so glad I did. It has been one of the best experiences and decisions I made. The classes and teachers are amazing.
RRebecca3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I have been going to classes for about a month and am really enjoying it! Looking forward to class again this week!
The instructors and staff here are the best! There are lots of different classes that range from beginner-friendly to challenging and rewarding. The vibes are great and everybody should give this studio a try!
Class time: Morning
Response from the owner · 3 days ago
Lail, it's wonderful to know you're finding our classes both challenging and rewarding, and we're so pleased you're part of our Club Pilates Flowood community!
D
Diana2 reviewsiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
I had a great experience at my intro class at Club Pilates Flowood! Caroline and the front desk staff member with the lovely freckles were both professional, friendly, and incredibly knowledgeable.
I really enjoyed the intro session, though I did notice an unpleasant odor upon entering the facility that could use some attention. Overall, a great studio!
Class time: Afternoon
Response from the owner · a week ago
Hi Diana, it's wonderful to hear how much you enjoyed your intro session at Club Pilates Flowood! We're so happy that Caroline and our staff provided such a professional and friendly experience for you.
R
robert reed7 reviewsiTotal number of Google reviews robert has written across all businesses on Google Maps, not just this one.
I have been going twice a week for a few months now, I feel better now than I have in years!!
Class time: Morning
Response from the owner · a month ago
Robert, it's wonderful to know you are already experiencing the physical benefits of our sessions. We appreciate you sharing your progress with us at Club Pilates Flowood!
T
Tiffany Newell7 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
I’m enjoying coming to Club Pilates. Pilates is new for me and it challenges me in a new way, in which I love. I’m looking forward to more classes.
Class time: Afternoon
Response from the owner · 2 weeks ago
Hi Tiffany, it's wonderful to hear that you're loving the new challenge our Pilates classes offer. We're happy to have you as part of the Club Pilates Flowood community and look forward to your next visit.
D
Deloris TrotterLocal Guide · 17 reviewsiTotal number of Google reviews Deloris has written across all businesses on Google Maps, not just this one.
I started Pilates with a free introductory class and so glad I did. It has been one of the best experiences and decisions I made. The classes and teachers are amazing.
Class time: Other
Response from the owner · 2 weeks ago
Hi Deloris, we appreciate you sharing what a great decision it was to join us. Our team at Club Pilates Flowood is committed to providing amazing classes, and we're so glad you're having a wonderful experience!
R
Rebecca Husband3 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Everyone who works here is very friendly and helpful. Even if you’ve never tried Pilates, they make it feel so comfortable and doable. Really enjoyed my intro class and will go back.
Class time: Evening
Response from the owner · 3 weeks ago
Hi Michelle, it means a lot that you shared your positive experience. We're so happy you enjoyed your intro class at Club Pilates Flowood and look forward to having you back!
D
Dianne Mott4 reviewsiTotal number of Google reviews Dianne has written across all businesses on Google Maps, not just this one.
Hi Dianne, we really appreciate you sharing your positive experience. It's wonderful to know you find the structure and facility at Club Pilates Flowood to be excellent.
K
Kimberley Harper12 reviewsiTotal number of Google reviews Kimberley has written across all businesses on Google Maps, not just this one.
Hello Kimberley, thanks so much for the kind words about your experience. We're delighted you love the amazing workouts and atmosphere at Club Pilates Flowood!
M
Mystica Pollan4 reviewsiTotal number of Google reviews Mystica has written across all businesses on Google Maps, not just this one.
Everyone is so nice and helpful. The facility is clean and has a relaxing atmosphere.
Class time: Morning
Response from the owner · a month ago
Hi Mystica, it means a lot to us that you shared your positive experience. We love that our Club Pilates Flowood team has made you feel so welcome and supported.
