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CNP Laundry

Laundromat · Denver, CO · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%66+41.9Reliability 28%55+15.5Replies to reviews 8%6+0.5Momentum penalty72−2.8Experts Score= 55Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 47 ironing servicesPosition by Experts Score among all companies we track in this category. · better than 2%
4.7 ★★★★★ 202 Google reviews · 18 photos
86%five-star reviews
4.51★last 12 monthsAverage stars on reviews from the last 12 months only.
8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

CNP Laundry at a glance

Customers frequently praise the facility's cleanliness, ample seating, and helpful staff who assist with oversized items like rugs and comforters. Pricing is described as competitive, with many machines accepting card payments. However, recurring criticisms include the early 7 PM closing time and instances of rude employee interactions or dryer malfunctions that damaged clothing.

  • Google rating: 4.7 out of 5 from 202 reviews (86% five-star).
  • Reviews on this page: 202 Google reviews (158 with written comments, 10 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 29, 2026.
  • Service: Ironing Service serving Denver, Colorado.

Data from Google, last updated November 3, 2026.

Score profile vs other ironing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction66Reliability55Craft & service–Value–Momentum72Replies to reviews6Satisfaction: 66 (median 87)Reliability: 55 (median 84)Momentum: 72 (median 100)Replies to reviews: 6 (median 79)
CNP LaundryIroning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CNP Laundry: 66/100 on this factor. Category median: 87.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CNP Laundry: 55/100 on this factor. Category median: 84.C
55
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CNP Laundry: 72/100 on this factor. Category median: 100.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CNP Laundry: 6/100 on this factor. Category median: 79.F
6

Bar = this company · dark tick = category median.

Star ratings

202 Google reviews we collected

  • 5 stars17486%
  • 4 stars136%
  • 3 stars31%
  • 2 stars31%
  • 1 star94%

Praise vs complaints

Phrases our text analysis found in 158 written reviews

  • Praise15394%
  • Complaints96%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude8854%
  • Price & value2515%
  • Quality & results149%
  • Would recommend138%
  • Speed & response127%
  • Honesty & trust74%
  • Communication32%

What customers talk about

We read 158 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “needs but also has a caring spirit for the neighborhood.”
    “The washing machines barely work and a miserable female employee who’s extremely rude works there .”
  • “Fantasist laundromat, affordable, reliable pay on machines with credit card.”
    “The machines are Huge Take Card and isn't over priced.”
  • “Chanras are very good at communication,they did a great job my laundry was spotless clean and very professional I highly recommend them”
  • “I would recommend this laundromat to not only my own family but everybody else out there.”
  • “wonderful customer service, clean clothes, fast machines”
    “They never called back, so he reached back out and the woman on the phone said they would keep searching, and that he should plan on returning Monday…”
  • “Honestly tempted to go there even when the dryer in my building gets fixed.”
  • “Camille at the front was extremely helpful, first time being here and she was kind and walked me through anything I needed, shout out her.”

People customers mention

  • Misty 5 reviews
  • Laundromat 4 reviews
  • Camille 4 reviews
  • Shar 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

AnaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

The washing machines barely work and a miserable female employee who’s extremely rude works there . Way too many better laundry mats around

RhondaLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The Laundromat is kept very clean. The machines are wiped down and the atmosphere just sparkles with cleanliness, The manager is exceptional. She not only cares about the customers and their needs but also has a caring spirit for the neighborhood.

MarcellousLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Clean machines, bathroom and floors. The staff is super helpful. The prices and convenience are very competitive.

JacobLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Camille was very friendly, helpful and professional. If youre in town and need your clothes cleaned and want a bargain come and see Camille!

EmilyLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Huge laundromat and the lady that owns it is super kind. My comforter turned out beautiful. I would recommend this laundromat to not only my own family but everybody else out there.

LindseyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I've had multiple good experiences at this location. The attendant at the front is always happy to help and is so friendly.

Photos

Customer reviews

4.7 ★★★★★ 202 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ana KLocal Guide · 19 reviewsTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The washing machines barely work and a miserable female employee who’s extremely rude works there . Way too many better laundry mats around

Rhonda Simon YatesLocal Guide · 5 reviewsTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Laundromat is kept very clean. The machines are wiped down and the atmosphere just sparkles with cleanliness, The manager is exceptional. She not only cares about the customers and their needs but also has a caring spirit for the neighborhood.

Alison Tuchman7 reviewsTotal number of Google reviews Alison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very clean and very helpful staff! Felt comfortable and so taken care of.

Marcellous MorrisLocal Guide · 11 reviewsTotal number of Google reviews Marcellous has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Clean machines, bathroom and floors. The staff is super helpful. The prices and convenience are very competitive.

Jacob FisherLocal Guide · 43 reviewsTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Camille was very friendly, helpful and professional. If youre in town and need your clothes cleaned and want a bargain come and see Camille!

Emily HamiltonLocal Guide · 81 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Huge laundromat and the lady that owns it is super kind. My comforter turned out beautiful. I would recommend this laundromat to not only my own family but everybody else out there.

Lindsey KellimLocal Guide · 30 reviewsTotal number of Google reviews Lindsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've had multiple good experiences at this location. The attendant at the front is always happy to help and is so friendly.

Dakotah Nichols6 reviewsTotal number of Google reviews Dakotah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love this spot! Staff are super friendly, it's very clean, and there's ample room to sit and chill or work depending on what you need. I'm a regular here, and the staff are helpful and accommodating!

Autumn FarfallaLocal Guide · 46 reviewsTotal number of Google reviews Autumn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best experience & service I've ever had at a laundrymat. Very happy this is the one that's so conveniently right around the corner from me :)

Dustin Williams4 reviewsTotal number of Google reviews Dustin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Closed early, not cool after driving over

CNP Laundry on Google Maps →

Business details