Experts Reviews · Company report
Coastal Luxury Outdoors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%58+14.1Value 14%93+13.2Replies to reviews 7%95+6.7Momentum penalty40−6Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Coastal Luxury Outdoors

Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.8★ from 453 Google reviews

Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Coastal Luxury Outdoors is better than 73% of pool & spa services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Coastal Luxury Outdoors is better than 58% of pool & spa services.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Coastal Luxury Outdoors is better than 100% of pool & spa services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Coastal Luxury Outdoors is better than 93% of pool & spa services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Coastal Luxury Outdoors is better than 40% of pool & spa services.C
40
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Coastal Luxury Outdoors is better than 95% of pool & spa services.A
95

Reviews for your job

Customers hired Coastal Luxury Outdoors for 8 kinds of job.

Coastal Luxury Outdoors for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.109
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 109 Google reviews tagged “Cleaning” · showing 40

JordieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great company. I have my daughter’s birthday coming up and the team made sure my pool will be looking beautiful for the party. Jerritt and Derek were awesome and made sure my concerns were addressed. Thank you!

Cleaning
H6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very timely and professional👍

Reasonable priceCleaning
SedorikkuLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★

I’m not certain how this company has such high amount of positive reviews. Because I have not received the same experience. Pictures are worth 1000 words and I have plenty (photos and videos)The pool lights has gone out as depicted in the pictures in last then a year and no response from the company. May 11, 2026…

Customer photo from Sedorikku's reviewCustomer photo from Sedorikku's reviewCustomer photo from Sedorikku's reviewCustomer photo from Sedorikku's review
OverpricedFilter cleaningCleaningPump repairs & installation
Don5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Besides the excellent, on-time and thorough services that keep my pool sparkling, there is another plus I have to attribute to Coastal Luxury Outdoors: They are wonderfully communicative. They maintain contact with customers to provide updates related to the status of when and where we are in the cleaning process,…

Reasonable priceFilter cleaningCleaning
JenniferLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Tony our pool tech is AMAZING! Always friendly and helpful. Always friendly and quick to find solutions to any issues. Pool always looks beautiful. Highly recommend!

CleaningGeneral repairs & maintenanceSwimming pool equipment maintenance+ Responsiveness+ Punctuality+ Quality
Lisa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Not our 1st pool maintenance company, but this one is FAR AND AWAY best! Sparkling water, friendly, responsive, informative.

Reasonable priceCleaning
SarahLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Reliable service and great communication! Coastal Luxury Outdoors has been services our pool for the last several months and we have been very pleased!

Filter cleaningCleaning
Howard9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Our current pool service guy is Jason K. He is excellent: reliable, thorough, consistent, and friendly.

Cleaning
MichelleLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

Absolutely horrible maintenance of our community pool. I can’t believe that neighbors (we) have been fighting to try to enjoy the pool in our neighborhood this summer and cannot catch a break. It’s been going on for over a month and the health department will end up closing it again if they were to see this. There…

OverpricedFilter cleaningCleaning
Phil2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Tony Gonzales at coastal luxury is great! Always friendly and knowledgeable! Recently had an issue from a safety fence installed by another company that broke a pipe and caused us to have our filtration system off 6 days while repairs were made by the other company. Tony took preventative measures to maintain our…

Reasonable priceFilter cleaningCleaningSwimming pool water feature maintenance
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Moved over to Coastal when Andy decided to retire. The transition was seamless. Communication from the office is very good and service items, minor or major, have been dealt with efficiently. Jarrod is a pleasure to deal with, even when our dog Bella wants to go help him! Really happy with the relationship.

Electrical repairFilter cleaningCleaning
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been using Coastal Luxury Outdoors for several months at my new home. The company is very responsive, communicates well, returns phone calls, sends reports of activity by email for record keeping weekly and by job assignment. I had a water level, skimmer issue, Chris came out, addressed the problem, fixed it…

Reasonable priceCleaningSwimming pool water feature maintenance
Dawson8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We are so happy with our decision to choose Coastal Luxury Outdoors as our pool service company. From the 1st service date the communication and attention to the condition of the pool equipment and water have been beyond expectations. The reps are always available to answer all questions in a friendly and…

Reasonable priceFilter cleaningCleaningGeneral repairs & maintenance
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Dependable, professional cleaning and maintenance. Service is just right.

Reasonable priceCleaning
ErinLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We recently switched from another service and what an amazing difference. Everyone is friendly and knowledgeable! Repair quote was less than others, and yet the work was done quickly and efficiently. I highly recommend for cleaning and repair. Thank you Sandy & Noah.

Great priceCleaningSwimming pool filter repair
Judy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Coastal Luxury Outdoors has been providing pool cleaning and repair services for me since August 2025 and I am extremely happy with their professional approach to everything they provide, customer service, cleaning, repairs, chemical replacement, etc. If you need a pool company that, does it all give them a call!

Reasonable priceCleaningPump repairs & installation
Christopher5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Great communications, never any concern with the health and cleanliness of our pool.

Reasonable priceFilter cleaningCleaning
JayLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

As we had Coastal Luxury Outdoors build our beautiful pool and deck area, we felt they were the most qualified to continue servicing our pool. We’ve been extremely happy with their on-time performance and the quality of their work.

Reasonable priceGeneral constructionFilter cleaningInground pool installation
Henry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Robert did a great job cleaning and servicing the pool today. It was VERY full of leaves and debris which he took care of throughly and carefully.

Reasonable priceFilter cleaningCleaning
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent company. Much better than prior services we’ve had over past 20 years.

Reasonable priceGeneral constructionElectrical repairFilter cleaning
Lance7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Coastal Luxury did a fantastic job with the design and construction of our in ground pool. We retained them for monthly maintenance and have had no issues after ~5 years. Professional and strongly recommend.

CleaningCustom Swimming pool designInground pool installation+ Quality+ Value
Steven3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have a new contract with Coastal. Transition was seamless, team is knowledgeable and responsive. They have a Work Order system that greatly helps in management of pool operations and budget. We receive a summary report of chemicals and a service checklist after each visit.

Reasonable priceFilter cleaningCleaningSwimming pool heater repair
Tyler1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My pool tech, Robbie Delaney is the best!! I have a hard to manage pool because of the location, and he makes it sparkling every week; even in the cold weather. Would highly recommend Coastal Luxury Outdoors for your pool care; and shout out to our tech for the amazing job!!!!!

Reasonable priceFilter cleaningCleaningSwimming pool equipment maintenance
Marsha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very professional. Prompt service when the repair was needed

CleaningPump repairs & installation
Trey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They recently did some work and really got my pool back in top shape.

Cleaning
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very responsive. Awesome cleaning job. Always timely and efficient !!!

Great priceCleaning
Cathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

TC is an extraordinary person. He is super nice, outgoing, and great at his job. I only prefer TC to come to my house to service my pool. Keep it up TC. Thanks for your outstanding service!

Reasonable priceCleaning
TracieLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Tony services our pool. He’s always so pleasant and kind. He even plays with our little puppy!

Cleaning
Andy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very happy with Evan Martin, at Coastal. Nice young man that takes his job seriously. Makes sure everything is clean, and identifies and handles any issues. Recommend.

Cleaning
Frank13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional always shows up on time and is very good. Rayan r our technician he’s doing the best job of any of the folks I’ve had do the pool. Do all of your maintenance needs highly recommended

CleaningGeneral repairs & maintenanceSwimming pool equipment maintenance+ Responsiveness+ Punctuality+ Quality
NicholasLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They have been reliable, friendly, and send email updates regularly.

Reasonable priceCleaning
RonLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Guys great job keeping my pool ready to use . It always looks great Thanks

Reasonable priceFilter cleaningCleaning
GeorgeLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great company. I used for resurfacing my pool as well as weekly cleaning. I also had an issue with my pump and they responded very quickly. They do a great job

Reasonable priceCleaningGeneral constructionSwimming pool equipment maintenance+ Responsiveness+ Quality+ Professionalism
Mario7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Coastal Luxury Outdoors pool service is excellent, robust and efficient. They have great weekly maintenance technicians, service techs, and golden customer service. I recommend them to everyone that needs a full service, one stop pool company. I am a grateful to have them servicing my pool and equipment.

Great priceFilter cleaningCleaning
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tim Is the Best.I never worry about the pool as he is always on top Of everything

Reasonable priceCleaning
Nancy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our pool guy is the best! We have 3 dogs who like to sit outside—in the cooler temps—and Graem always texts me to let me know he is ‘on his way’ so that I can get the dogs in if they are out. He even wished me a speedy recovery when he saw my foot bandaged up. He does a great job and we are very pleased.

Reasonable priceFilter cleaningCleaning
Gary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

And I must add that Cameron who performs our pool service is one of the best. Our pool is spotless and he is a pleasure to talk to which we always do when I'm home.

CleaningSwimming pool water analysisSwimming pool summerization
Deena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

TC provides great service. He’s punctual and professional.

Cleaning+ Quality+ Professionalism
Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Had our pool built by Coastal Luxury almost two years ago, after a recommendation from a friend, and have opted to keep them as our pool service ever since. The custom design process and pool exceeded our expectations. It now gets serviced weekly. We have great communication with Kristy and get peace of mind knowing our pool is safe and clean to swim in.

Inground pool installationCleaningDesign+ Responsiveness+ Quality+ Professionalism
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Coastal Luxury put our pool in four years ago. We have been happy with the quality of the pool and service provided. They respond quickly and are able to help quickly when necessary. Trish and Derrick are most helpful. I would recommend Coastal to anyone looking to install/service a pool. Mike and Nora Robertson

Filter cleaningInground pool installationCleaning+ Punctuality

Show more cleaning reviews (69 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 71%Overpriced 6%Not sure 2%

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