Swimming pool contractor · Jacksonville, FL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%58+14.1Value 14%93+13.2Replies to reviews 7%95+6.7Momentum penalty40−6Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 45 pool & spa servicesiPosition by Experts Score among all companies we track in this category. · better than 27%
4.8★★★★★453 Google reviews · 24 photos
94%five-star reviews
4.47★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight professional pool construction, design, and weekly maintenance services, praising punctual staff, clear communication, and fair pricing. Common positive themes include knowledgeable technicians who proactively address equipment issues and maintain high attention to detail. However, low-star reviews cite unresolved repair requests, billing disputes, and concerns regarding permitting practices, indicating occasional inconsistencies in service resolution and transparency.
Google rating: 4.8 out of 5 from 453 reviews (94% five-star).
Reviews on this page: 453 Google reviews (420 with written comments, 31 with photos).
Owner responses: the business replied to 77% of reviews.
Most recent review: October 21, 2026.
Service: Pool & Spa Service serving Jacksonville, Florida.
Data from Google, last updated November 3, 2026.
Score profile vs other pool & spa services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.
Coastal Luxury OutdoorsPool & Spa Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Coastal Luxury Outdoors: 73/100 on this factor. Category median: 85.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Coastal Luxury Outdoors: 58/100 on this factor. Category median: 80.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Coastal Luxury Outdoors: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Coastal Luxury Outdoors: 93/100 on this factor. Category median: 95.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Coastal Luxury Outdoors: 40/100 on this factor. Category median: 100.C
40
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Coastal Luxury Outdoors: 95/100 on this factor. Category median: 49.A
95
Bar = this company · dark tick = category median.
Star ratings
453 Google reviews we collected
4.8of 5
5 stars42894%
4 stars20%
3 stars20%
2 stars00%
1 star215%
Praise vs complaints
Phrases our text analysis found in 420 written reviews
97%praise
Praise67497%
Complaints213%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1021%
Reasonable3471%
Overpriced36%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results16824%
Staff & attitude16824%
Speed & response12718%
Would recommend9914%
Communication649%
Honesty & trust507%
Price & value193%
What customers talk about
We read 420 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have great attention to detail and very knowledgeable.”
“Absolutely horrible maintenance of our community pool.”
“…r reviews and also having spent time in the office they present very professionally which held true throughout the entire pool building process.…”
“Derick the manager is rude and unprofessional and is a bad representation of the company.”
“The work was quick though did have to wait a few days for a part.”
“I would highly recommend this company to anyone looking for quality work, honest communication, and exceptional service”
“I would not recommend them, try your luck elsewhere .”
“Then once construction started, Judd did an incredible job managing the project and communicating with us constantly.”
“The entire experience was professional, reliable, and stress-free.”
“High quality construction, great price and friendly service.”
“And then insisted that I had approved that quote btw only on their end….”
People customers mention
Chris8 reviews
David6 reviews
Cameron6 reviews
Daniel4 reviews
Mariana4 reviews
Elijah4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Coastal Luxury Outdoors for 8 kinds of job. Pick one to see what they paid and said.
JJonathanLocal Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My wife and I worked with Jim to design our dream swimming pool. The entire process went so smoothly. Then once construction started, Judd did an incredible job managing the project and communicating with us constantly. Price wise, Coastal was a little more than one of the other bids we got but way then than the…
Inground pool installationDesignSpa & hot tub installation
MMike2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Best decision I've made. The pool is perfect, their costomer is really great! Frank and his team are awesome!
MMarshallLocal Guide · 205 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Noah was very knowledgeable, professional and friendly. The work was quick though did have to wait a few days for a part.
Reasonable priceHot tub equipment repair
PPeali9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Today is Friday October 2nd. I just witnessed your 47 truck run a car off the road and swerve in and out of lanes cutting multiple people off. If the drivers do the work like they drive, I wouldn’t trust them at my house. Can’t trust them on the road which is public wonder what they are doing in private. 2pm heading…
JJohn9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Coastal Luxury Outdoors does a terrific job. When there are weather changes, they still manage to do weekly maintenance. If technical problems arise with the system, they notify me and help to make arrangements to have the problem resolved. Their employees are knowledgeable, courteous and punctual. I can't…
General repairs & maintenanceSwimming pool equipment repairSwimming pool water feature repairs+ Responsiveness+ Punctuality+ Quality
KKermitLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Noah and Zach were great in helping repair our pool filter and also giving us a heads up on possible future repairs in the system. The work was done quickly and the pool was back up and running in no time
My wife and I worked with Jim to design our dream swimming pool. The entire process went so smoothly. Then once construction started, Judd did an incredible job managing the project and communicating with us constantly. Price wise, Coastal was a little more than one of the other bids we got but way then than the third bid. We decided to go with CLO because of their reviews and also having spent time in the office they present very professionally which held true throughout the entire pool building process.
Services: Inground pool installation, Design, Spa & hot tub installation, Custom Swimming pool design
Response from the owner · a week ago
Thank you both so much for this wonderful review! We’re thrilled to hear the whole experience, from designing your dream swimming pool with Jim to Judd managing construction, went so smoothly. Judd will be glad to know his constant communication made a difference since keeping homeowners in the loop is something our whole team takes pride in.
We also really appreciate you mentioning how we presented ourselves from the very first office visit. Choosing a pool builder is a big decision, and it means a lot that the professionalism you saw at the start carried through the entire project. Thank you for trusting Coastal Luxury Outdoors with your backyard. Please refer us to all of your neighbors for a new pool in Seven Pines :)
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Uğur KarabiyikLocal Guide · 45 reviewsiTotal number of Google reviews Uğur has written across all businesses on Google Maps, not just this one.
Best decision I've made. The pool is perfect, their costomer is really great! Frank and his team are awesome!
Response from the owner · 2 weeks ago
Thank you so much for the kind words! Frank and the rest of our team take a lot of pride in their work and we’ll be sure to pass your compliments along to them. Don’t hesitate to reach out if you ever need anything done for your swimming pool!
M
Marshall HowellLocal Guide · 205 reviewsiTotal number of Google reviews Marshall has written across all businesses on Google Maps, not just this one.
Noah was very knowledgeable, professional and friendly. The work was quick though did have to wait a few days for a part.
Price assessment: Reasonable price
Services: Hot tub equipment repair
Response from the owner · 3 weeks ago
We appreciate the 5-star review, Marhsall! We apologize for the delay. We keep most items stocked, however, occasionally, come across items we need to order for a specific job. Thank you for giving us the opportunity to work on your pool heater!
P
Peali Wilkes9 reviewsiTotal number of Google reviews Peali has written across all businesses on Google Maps, not just this one.
Today is Friday October 2nd. I just witnessed your 47 truck run a car off the road and swerve in and out of lanes cutting multiple people off. If the drivers do the work like they drive, I wouldn’t trust them at my house. Can’t trust them on the road which is public wonder what they are doing in private. 2pm heading north on us1. I also have a dash cam that will be going to the Florida department of transportation. My family drives on this road every day….
Response from the owner · a month ago
Thank you for taking the time to let us know about this. Safe driving is something we take very seriously at Coastal Luxury Outdoors and we want to look into what you saw on US-1 this afternoon. Please call our office at 904.543.2626 during business hours so we can get the details from you and follow up properly. We appreciate you bringing this to our attention.
J
John Haugen9 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Coastal Luxury Outdoors does a terrific job. When there are weather changes, they still manage to do weekly maintenance. If technical problems arise with the system, they notify me and help to make arrangements to have the problem resolved. Their employees are knowledgeable, courteous and punctual. I can't recommend Coastal Luxury Outdoors highly enough. Adrien Ramirez is a terrific tech. He is very professional, punctual and always does a good job. I highly recommend him.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General repairs & maintenance, Swimming pool equipment repair, Swimming pool water feature repairs, Swimming pool water analysis
Response from the owner · 3 years ago
Rain or shine we're on the job! Thank you for the great review, John!
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Kermit CannonLocal Guide · 10 reviewsiTotal number of Google reviews Kermit has written across all businesses on Google Maps, not just this one.
Noah and Zach were great in helping repair our pool filter and also giving us a heads up on possible future repairs in the system. The work was done quickly and the pool was back up and running in no time
Services: Swimming pool filter repair
Response from the owner · a year ago
I'm glad to hear that Corey provided excellent service. We strive to ensure all our clients feel comfortable and informed about their pool systems. Thank you for sharing your experience with us.
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Travis Harding254 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Coastal Luxury Outdoors and Chris White has been doing a phenomenal job. They have great attention to detail and very knowledgeable. I highly recommend them.
Response from the owner · 6 months ago
Thank you for the positive feedback on Coastal Luxury Outdoors. We take pride in our attention to detail and expertise. We appreciate your recommendation.
K
Kristen Waugh3 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Outstanding pool company from start to finish! The entire experience was professional, reliable, and stress-free. The team was incredibly knowledgeable, showed up when they said they would, communicated clearly throughout the process, and took genuine pride in their work.
The quality of the work exceeded my expectations. Everything was completed with great attention to detail, and the finished pool looks absolutely amazing. It’s clear that this company cares about doing the job right rather than simply getting it done.
I would highly recommend this company to anyone looking for quality work, honest communication, and exceptional service
Response from the owner · 2 months ago
Thank you so much for the kind words, Kristen! We're thrilled to hear the experience was smooth from start to finish and that our team's communication and attention to detail stood out. Delivering quality work we're proud of is always the goal! We truly appreciate you taking the time to share this and for trusting us with your project. Thanks for choosing Coastal Luxury Outdoors!
