Pool cleaning service · Jacksonville, FL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 45 pool & spa servicesiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★41 Google reviews · 18 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for Lake Asbury Pools in Jacksonville, FL, consistently highlight punctual weekly service, clear communication, and fair pricing for pool cleaning and repairs. Customers frequently note that the company resolves issues like leaks, filter problems, and green water effectively, often responding quickly to requests. The owner actively engages with feedback, and clients describe the staff as professional and reliable, resulting in a perfect five-star rating from forty-one reviews.
Google rating: 5.0 out of 5 from 41 reviews (100% five-star).
Reviews on this page: 41 Google reviews (40 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 16, 2026.
Service: Pool & Spa Service serving Jacksonville, Florida.
Data from Google, last updated November 3, 2026.
Score profile vs other pool & spa services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Lake Asbury PoolsPool & Spa Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lake Asbury Pools: 99/100 on this factor. Category median: 85.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lake Asbury Pools: 96/100 on this factor. Category median: 80.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lake Asbury Pools: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lake Asbury Pools: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 49.–
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Bar = this company · dark tick = category median.
Star ratings
41 Google reviews we collected
5.0of 5
5 stars41100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
100%praise
Praise98100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1493%
Reasonable17%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend2424%
Quality & results1818%
Staff & attitude1818%
Speed & response1313%
Communication99%
Price & value99%
Honesty & trust77%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Here is why they're Amazing and I highly recommend them if you're in need of Service for your pool, my pool was Green, this is the first pool I have e…”
“We had a fantastic experience with Lake Asbury Pools!”
“From day one, they’ve been reliable, professional, and take real pride in their work.”
“…sed to do, Lake Asbury does everything they are contracted to do in a timely matter.…”
“Gave me a fair quote, and followed up on the service just like he said he would.”
“Excellent work, great communication, fair prices, and prompt service.”
“It’s rare to find a company that you can trust again and again without hesitation, but they’ve absolutely earned that confidence.”
People customers mention
Chris3 reviews
Angel3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lake Asbury Pools for 7 kinds of job. Pick one to see what they paid and said.
TTim7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I called and spoke with Chris. He showed up when he said we would. Gave me a fair quote, and followed up on the service just like he said he would. Not to mention, my pool looks better than it has all year. Highly recommend!
Great priceFilter cleaningWater treatmentVacuuming
JJimLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Lake Asbury pools replaced some leaking pvc pipe. The workmanship and quality of the product is exceptional. I was very impressed with the owner who came out.
Folks, this company is a keeper.
MMikeLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Chris and Angel are two Amazing people. My filter housing was leaking and I found Chris and his company with a Google search. He came right over to look at it and had me a quote that afternoon. Here is why they're Amazing and I highly recommend them if you're in need of Service for your pool, my pool was Green, this…
BBob8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Unlike other pool cleaning companies that pull up in my driveway and sit on the phone for 10 minutes before doing part of what they are supposed to do, Lake Asbury does everything they are contracted to do in a timely matter. In my case they actually have gone above & beyond. I am a customer for life.
EErnieLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Lake Asbury Pools does a great job. Great communication and highly Responsive. My pool has never looked better.
SSheri12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We are always so pleased with Lake Asbury Pools! They provide consistent and effective service. We had a very persistent problem with our pool and reached out to Chris. He was able to find the issue and resolve it and has kept our pool in great condition. I would happily refer them to anyone.
Great priceFilter cleaningWater treatmentLeaf traps
I called and spoke with Chris. He showed up when he said we would. Gave me a fair quote, and followed up on the service just like he said he would. Not to mention, my pool looks better than it has all year. Highly recommend!
Price assessment: Great price
Services: Filter cleaning, Water treatment, Vacuuming, Wall brushing, Swimming pool summerization
Response from the owner · 2 months ago
Thank you so much for the great review. We’re truly grateful for the opportunity to turn your pool back around for your family!!
J
Jim MoserLocal Guide · 30 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Lake Asbury pools replaced some leaking pvc pipe. The workmanship and quality of the product is exceptional. I was very impressed with the owner who came out.
Folks, this company is a keeper.
Response from the owner · 4 months ago
Thank you so much for your kind words! We truly appreciate doing business with people just like you!!
M
Mike McDonaldLocal Guide · 10 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Chris and Angel are two Amazing people. My filter housing was leaking and I found Chris and his company with a Google search. He came right over to look at it and had me a quote that afternoon. Here is why they're Amazing and I highly recommend them if you're in need of Service for your pool, my pool was Green, this is the first pool I have ever had and I had no clue on what to do. Without hesitation, Chris and Angel told me they wanted to help me with getting the pool back to normal. I'm on Disability so I didn't have extra money to pay them and they still took the job on and it's more Clear than I have ever seen it. They didn't even know me at all really. These are Good people, call them, I promise you will not be disappointed.
Response from the owner · 4 months ago
Thank you so much for allowing us to take your pool on as a project !! This is why we love what we do! We truly are blessed to work within our community, help people just like you and your family!!
B
Bob Phillips8 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Unlike other pool cleaning companies that pull up in my driveway and sit on the phone for 10 minutes before doing part of what they are supposed to do, Lake Asbury does everything they are contracted to do in a timely matter. In my case they actually have gone above & beyond. I am a customer for life.
Price assessment: Reasonable price
Services: Filter cleaning, Tile brushing, Water treatment, Netting, Vacuuming
Response from the owner · 4 months ago
So glad we can help you out with your beautiful pool!! Happy to have you as part of the Lake Asbury Pool family!
A
Andrea LaBelleLocal Guide · 17 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
We are always so pleased with Lake Asbury Pools! They provide consistent and effective service. We had a very persistent problem with our pool and reached out to Chris. He was able to find the issue and resolve it and has kept our pool in great condition. I would happily refer them to anyone.
Price assessment: Great price
Services: Filter cleaning, Water treatment, Leaf traps, Service not listed
Response from the owner · 6 months ago
Thank you so much for your kind words! We are incredibly blessed to have great clients like you.
M
Matthew Houston10 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
We couldn’t be happier with the service from Lake Asbury Pools—Chris and Angel are truly the best! From day one, they’ve been reliable, professional, and take real pride in their work.
Our pool has never looked better—always clean, clear, and ready to enjoy. Chris and Angel show up on time, communicate well, and go above and beyond to make sure everything is running perfectly.
It’s such a relief knowing we have a team we can trust who genuinely cares. If you’re looking for dependable, hardworking pool professionals, I highly recommend Lake Asbury Pools. You won’t be disappointed!
Price assessment: Great price
Services: Filter cleaning, Water treatment, Vacuuming
