How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%58+14.1Value 14%93+13.2Replies to reviews 7%95+6.7Momentum penalty40−6Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORECoastal Luxury Outdoors
Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.8★ from 453 Google reviews
Report card
Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Coastal Luxury Outdoors for 8 kinds of job.
Coastal Luxury Outdoors for general repairs & maintenance
Clear ✕All 45 Google reviews tagged “General repairs & maintenance” · showing 40
Coastal Luxury Outdoors does a terrific job. When there are weather changes, they still manage to do weekly maintenance. If technical problems arise with the system, they notify me and help to make arrangements to have the problem resolved. Their employees are knowledgeable, courteous and punctual. I can't…
I’m not certain how this company has such high amount of positive reviews. Because I have not received the same experience. Pictures are worth 1000 words and I have plenty (photos and videos)The pool lights has gone out as depicted in the pictures in last then a year and no response from the company. May 11, 2026…
Tony our pool tech is AMAZING! Always friendly and helpful. Always friendly and quick to find solutions to any issues. Pool always looks beautiful. Highly recommend!
Great service with good pricing.
Tony Gonzales at coastal luxury is great! Always friendly and knowledgeable! Recently had an issue from a safety fence installed by another company that broke a pipe and caused us to have our filtration system off 6 days while repairs were made by the other company. Tony took preventative measures to maintain our…
Moved over to Coastal when Andy decided to retire. The transition was seamless. Communication from the office is very good and service items, minor or major, have been dealt with efficiently. Jarrod is a pleasure to deal with, even when our dog Bella wants to go help him! Really happy with the relationship.
We are so happy with our decision to choose Coastal Luxury Outdoors as our pool service company. From the 1st service date the communication and attention to the condition of the pool equipment and water have been beyond expectations. The reps are always available to answer all questions in a friendly and…
Fantastic pool company. The leak guy there is absolutely awesome.
We have a new contract with Coastal. Transition was seamless, team is knowledgeable and responsive. They have a Work Order system that greatly helps in management of pool operations and budget. We receive a summary report of chemicals and a service checklist after each visit.
Very professional always shows up on time and is very good. Rayan r our technician he’s doing the best job of any of the folks I’ve had do the pool. Do all of your maintenance needs highly recommended
Had our pool built by Coastal Luxury almost two years ago, after a recommendation from a friend, and have opted to keep them as our pool service ever since. The custom design process and pool exceeded our expectations. It now gets serviced weekly. We have great communication with Kristy and get peace of mind knowing our pool is safe and clean to swim in.
Coastal Luxury put our pool in four years ago. We have been happy with the quality of the pool and service provided. They respond quickly and are able to help quickly when necessary. Trish and Derrick are most helpful. I would recommend Coastal to anyone looking to install/service a pool. Mike and Nora Robertson
Timothy at Coastal Luxury has done a fantastic job with our pool maintenance, and he is polite and professional.
We have been using this company for our weekly cleaning.. very good reliable service. They are also responsive to repairs. Highly recommend. Just had a problem with our hot tub, and they sent someone quickly to diagnose and repair.
Darion does a great job
We enjoy the pool cleaning service. Gerald keeps our pool sparkling and also maintains our equipment. We had a total pool re-do last year and they did an amazing job! 7/24/2024 We continue to be pleased with the service from Coastal Luxury. The pool is thoroughly inspected with each cleaning, and we are made…
The technicians are friendly and helpful and the office staff is responsive and accommodating!
Cameron is neat efficient and courteous. Coastal Luxury installed our pool and patio in 2017 and has been servicing us ever since.
The team in the office is knowledgeable and responsive to all of my questions and concerns about my pool and equipment. Kaleb, the tech that provides maintenance weekly, is efficient and always pleasant to deal with. I highly recommend Coastal Luxury!
Coastal is a 10/10. Caleb always does a great job with our pool service and maintenance!
Coastal Luxury Outdoors has been maintaining/servicing our pool since 2014. They are professional, responsive and knowledgeable. Trish, the Office Manager, is a pleasure to speak with and always responsive! Derrick, the Service and Maintenance Division Manager, is also TOPS! Cameron, our Pool Service Technician,…
We have been using CLO for years. They are very professional, respond and repair in a timely manner. We trust them and our service technician-Timothy- is awesome!
Coastal Luxury Outdoors is the absolute BEST! They installed a beautiful pool for us and have been maintaining it for over a year now without any issues. Kevin built a top notch business. Doreen is a design queen. Fred, you’re a technical genius and Cameron, thanks for the weekly care our pool needs. You all are the…
Coastal luxury built my pool and continues to maintain it. We are extremely satisfied with the service!
Best service in town. Always on time to solve problems.Thanks Coastal Luxury.
We’ve used Coastal for a decade now. They always do a superior job cleaning and maintaining our 25 year old swimming pool. On time, very friendly and the office staff are great too! We would highly recommend to all! Thank you!
Great company!
Great company! They have great communication, always answer the phone or call back same day, and their customer service is top notch!
The pool cleaners are friendly and I really like the feedback email each week
I have used them for many years! Prompt service and repairs and great customer service!! I highly recommend the monthly pool service!!
Coastal Luxury does a great job.
The best service and quality- From the personnel to the end product!!
I recently engaged the services of Coastal Luxury to maintain my pool. I must say the service is first class and they have exceeded my expectations. Great communicators, very prompt when I need them beyond the recurring servicing, and all around great people from the maintenance techs to the administration. I highly…
Completely satisfied with our finished pool!
Professional, responsive and reliable service!
Best service in town!
Amazing service and exceptional people/team. Great pricing and answered any and all questions. Highly recommend
Very professional company and did a great job - would recommend.
Very easy to work with and professionally mannered company all around. Thanks so much for keeping our pool extremely clean and for the high quality customer service!
As a property manager, I have always been very pleased with the quality of service that Costal pools Provides. The staff is very knowledgeable and helpful. The maintenance staff is top notch. I would highly recommend using Costal Luxury Outdoors for all your pool needs.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Cleaning | 109 | — |
| Swimming pool equipment maintenance | 61 | — |
| General repairs & maintenance | 45 | — |
| Inground pool installation | 31 | — |
| Swimming pool water analysis | 28 | — |
| Design | 26 | — |
| General construction | 26 | — |
| Custom Swimming pool design | 23 | — |



