Experts Reviews · Company report
Coastal Luxury Outdoors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%58+14.1Value 14%93+13.2Replies to reviews 7%95+6.7Momentum penalty40−6Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Coastal Luxury Outdoors

Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.8★ from 453 Google reviews

Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Coastal Luxury Outdoors is better than 73% of pool & spa services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Coastal Luxury Outdoors is better than 58% of pool & spa services.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Coastal Luxury Outdoors is better than 100% of pool & spa services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Coastal Luxury Outdoors is better than 93% of pool & spa services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Coastal Luxury Outdoors is better than 40% of pool & spa services.C
40
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Coastal Luxury Outdoors is better than 95% of pool & spa services.A
95

Reviews for your job

Customers hired Coastal Luxury Outdoors for 8 kinds of job.

Coastal Luxury Outdoors for inground pool installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Inground pool installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 31 Google reviews tagged “Inground pool installation” · showing 20

JonathanLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

My wife and I worked with Jim to design our dream swimming pool. The entire process went so smoothly. Then once construction started, Judd did an incredible job managing the project and communicating with us constantly. Price wise, Coastal was a little more than one of the other bids we got but way then than the…

Inground pool installationDesignSpa & hot tub installation
Ari2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

if there was a 10 star, i would easily put that. Rafi and the team went above and beyond for me. So so happy!

Great priceGeneral constructionInground pool installation
Thomas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Our backyard oasis is complete, thanks to the amazing team at Coastal Luxury Outdoors. From start to finish, we couldn't be any happier with the communication, collaboration, professionalism and workmanship of Coastal and all its vendors. Each phase of the project was carefully planned, communicated and executed.…

Reasonable priceGeneral constructionInground pool installationDesign
Nathalie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We love our Coastal Luxury Outdoors pool. All the back and forth and thinking about the design paid off in a pool, spa and space that has transformed our backyard. Mariana Lefaivre was by far the best designer we worked with (compared to other pool companies) and a major reason why we selected CLO. Judson Boyd…

Inground pool installation
JayLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

As we had Coastal Luxury Outdoors build our beautiful pool and deck area, we felt they were the most qualified to continue servicing our pool. We’ve been extremely happy with their on-time performance and the quality of their work.

Reasonable priceGeneral constructionFilter cleaningInground pool installation
Lance7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Coastal Luxury did a fantastic job with the design and construction of our in ground pool. We retained them for monthly maintenance and have had no issues after ~5 years. Professional and strongly recommend.

CleaningCustom Swimming pool designInground pool installation+ Quality+ Value
Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Had our pool built by Coastal Luxury almost two years ago, after a recommendation from a friend, and have opted to keep them as our pool service ever since. The custom design process and pool exceeded our expectations. It now gets serviced weekly. We have great communication with Kristy and get peace of mind knowing our pool is safe and clean to swim in.

Inground pool installationCleaningDesign+ Responsiveness+ Quality+ Professionalism
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Coastal Luxury put our pool in four years ago. We have been happy with the quality of the pool and service provided. They respond quickly and are able to help quickly when necessary. Trish and Derrick are most helpful. I would recommend Coastal to anyone looking to install/service a pool. Mike and Nora Robertson

Filter cleaningInground pool installationCleaning+ Punctuality
Jesse2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Timothy at Coastal Luxury has done a fantastic job with our pool maintenance, and he is polite and professional.

Inground pool installationCleaningDesign
Mindy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The technicians are friendly and helpful and the office staff is responsive and accommodating!

Inground pool installationCleaningGeneral repairs & maintenance+ Responsiveness+ Quality+ Professionalism
vLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

David and Marianna were wonderful to work with. I found them to be professional and accommodating. They facilitated reliable communication throughout the entire process. It was nice not to have a cookie cutter pool but rather one where the creativity reflected my vision and taste. David is a very skilled designer…

Custom Swimming pool designInground pool installationSpa & hot tub installation+ Responsiveness+ Quality+ Professionalism
Laura8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cameron is neat efficient and courteous. Coastal Luxury installed our pool and patio in 2017 and has been servicing us ever since.

CleaningCustom Swimming pool designGeneral repairs & maintenance+ Quality+ Professionalism
GabrielLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coastal Luxury Outdoors remodeled our pool a few years ago. The entire process from start to finish went smoothly. From signing to completion was only a couple of months. Couldn’t be happier! They also clean our pool and do a great job at that as well.

CleaningCustom Swimming pool designDesign+ Responsiveness+ Punctuality+ Quality
Leah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and Ari is such a great guy and super professional!

CleaningInground pool installationSpa & hot tub installation+ Responsiveness+ Punctuality+ Quality
Sharon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service is good and reliable. Darian is our pool tech.

CleaningGeneral constructionDesign+ Quality+ Professionalism
Gregory2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I continue to be impressed with the consistent quality and professionalism that Caleb Shockley and Coastal Luxury Outdoors delivers to me and my family ... not only during the installation of our swimming pool, but also with its continuous weekly cleaning and maintenance. Coast Luxury and Caleb are a winning pair.

CleaningInground pool installationSpa & hot tub installation+ Punctuality+ Quality+ Professionalism
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They installed my pool and now Caleb keeps it clean with weekly maintenance he does a great job keeping it swim ready, very pleased with their service.

CleaningCustom Swimming pool designDesign+ Responsiveness+ Quality+ Professionalism
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Coastal designed and built our pool and spa over a year ago and it has been a beautiful addition to our home. We leverage Coastal to service and maintain our pool/spa. Shout out to Timothy who always does a great job of keeping everything in tip top condition.

CleaningCustom Swimming pool designDesign+ Quality+ Professionalism
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coastal Luxury Outdoors built our pool and are now doing the cleaning and maintenance of the pool. The pool is always cleaned from top to bottom and the chemicals are maintained perfectly. We love the emailed report that is sent after each service indicating what was done and when the pool will be safe to swim. The…

CleaningDesignInground pool installation+ Responsiveness+ Punctuality+ Quality
Ryan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely a great experience with Coastal Luxury. They do an outstanding job.

CleaningDesignInground pool installation+ Responsiveness+ Quality+ Professionalism

Show more inground pool installation reviews (11 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 71%Overpriced 6%Not sure 2%

Jobs customers hired them for

Compare with