Experts Reviews · Company report
Coastal Luxury Outdoors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%58+14.1Value 14%93+13.2Replies to reviews 7%95+6.7Momentum penalty40−6Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Coastal Luxury Outdoors

Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.8★ from 453 Google reviews

Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Coastal Luxury Outdoors is better than 73% of pool & spa services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Coastal Luxury Outdoors is better than 58% of pool & spa services.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Coastal Luxury Outdoors is better than 100% of pool & spa services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Coastal Luxury Outdoors is better than 93% of pool & spa services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Coastal Luxury Outdoors is better than 40% of pool & spa services.C
40
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Coastal Luxury Outdoors is better than 95% of pool & spa services.A
95

Reviews for your job

Customers hired Coastal Luxury Outdoors for 8 kinds of job.

Coastal Luxury Outdoors for swimming pool equipment maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.61
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Swimming pool equipment maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 61 Google reviews tagged “Swimming pool equipment maintenance” · showing 40

JenniferLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Tony our pool tech is AMAZING! Always friendly and helpful. Always friendly and quick to find solutions to any issues. Pool always looks beautiful. Highly recommend!

CleaningGeneral repairs & maintenanceSwimming pool equipment maintenance+ Responsiveness+ Punctuality+ Quality
Christopher10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

They do a great job keeping my pool clean and let me know when equipment needs repair or replacing. Very honest and not don’t try to service or replace things that don’t need it.

Swimming pool equipment maintenance
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service from nice people, particularly Chris who is a very knowledgeable pool guy.

Reasonable priceSwimming pool equipment maintenance
Phil2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Tony Gonzales at coastal luxury is great! Always friendly and knowledgeable! Recently had an issue from a safety fence installed by another company that broke a pipe and caused us to have our filtration system off 6 days while repairs were made by the other company. Tony took preventative measures to maintain our…

Reasonable priceFilter cleaningCleaningSwimming pool water feature maintenance
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Moved over to Coastal when Andy decided to retire. The transition was seamless. Communication from the office is very good and service items, minor or major, have been dealt with efficiently. Jarrod is a pleasure to deal with, even when our dog Bella wants to go help him! Really happy with the relationship.

Electrical repairFilter cleaningCleaning
Lance7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Coastal Luxury did a fantastic job with the design and construction of our in ground pool. We retained them for monthly maintenance and have had no issues after ~5 years. Professional and strongly recommend.

CleaningCustom Swimming pool designInground pool installation+ Quality+ Value
Steven3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have a new contract with Coastal. Transition was seamless, team is knowledgeable and responsive. They have a Work Order system that greatly helps in management of pool operations and budget. We receive a summary report of chemicals and a service checklist after each visit.

Reasonable priceFilter cleaningCleaningSwimming pool heater repair
Tyler1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My pool tech, Robbie Delaney is the best!! I have a hard to manage pool because of the location, and he makes it sparkling every week; even in the cold weather. Would highly recommend Coastal Luxury Outdoors for your pool care; and shout out to our tech for the amazing job!!!!!

Reasonable priceFilter cleaningCleaningSwimming pool equipment maintenance
E4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Called about a leak in a pipe connection. Everyone I had contact with from the people answering the phone to the technicans to the manager were all professional, friendly and competent. Another leak was found that I was unaware of and that was fixed too. I also had difficulty removing the filter lid and the…

Reasonable priceSwimming pool equipment maintenance
Frank13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional always shows up on time and is very good. Rayan r our technician he’s doing the best job of any of the folks I’ve had do the pool. Do all of your maintenance needs highly recommended

CleaningGeneral repairs & maintenanceSwimming pool equipment maintenance+ Responsiveness+ Punctuality+ Quality
GeorgeLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great company. I used for resurfacing my pool as well as weekly cleaning. I also had an issue with my pump and they responded very quickly. They do a great job

Reasonable priceCleaningGeneral constructionSwimming pool equipment maintenance+ Responsiveness+ Quality+ Professionalism
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Want to highly recommend Robert and the tremendous job he does weekly with our pool maintenance and service. Robert is super accommodating, great with the details and our pool always looks fabulous. Thank you Robert, I’m a Coastal Luxury client for life.

Reasonable priceFilter cleaningSwimming pool water feature maintenanceSwimming pool equipment maintenance
Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Had our pool built by Coastal Luxury almost two years ago, after a recommendation from a friend, and have opted to keep them as our pool service ever since. The custom design process and pool exceeded our expectations. It now gets serviced weekly. We have great communication with Kristy and get peace of mind knowing our pool is safe and clean to swim in.

Inground pool installationCleaningDesign+ Responsiveness+ Quality+ Professionalism
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Coastal Luxury put our pool in four years ago. We have been happy with the quality of the pool and service provided. They respond quickly and are able to help quickly when necessary. Trish and Derrick are most helpful. I would recommend Coastal to anyone looking to install/service a pool. Mike and Nora Robertson

Filter cleaningInground pool installationCleaning+ Punctuality
JosephLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been a customer of Coastal Luxury for 13years. Over that time, I have found their weekly pool maintenance program to be outstanding. The technician is always prompt and professional. I highly recommend Coastal Luxury for maintenance.

CleaningSwimming pool equipment maintenance+ Responsiveness+ Punctuality+ Professionalism
ChrisLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Coastal Luxury Outdoors has done an amazing job keeping our pool clean, balanced, and ready for use. Always punctual, work around the storms, and extremely consistent service and feedback. They communicate immediately in the event action is needed on my part and that builds trust. If there were 6 stars, they've earned it!

CleaningSwimming pool water feature maintenanceSwimming pool equipment maintenance+ Responsiveness+ Punctuality+ Quality
Jesse2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Timothy at Coastal Luxury has done a fantastic job with our pool maintenance, and he is polite and professional.

Inground pool installationCleaningDesign
KennethLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We have been using Coastal for our weekly pool service for years now and can’t say enough positive things. From Derick, Phil and now Nick the service has been outstanding. If any pool issue should arise they are on it, and work hand in hand with the maintenance side to ensure it is addressed. I highly recommend them…

General constructionCleaningSwimming pool equipment maintenance+ Responsiveness+ Punctuality+ Quality
PeteLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Darion does a great job

CleaningPump repairs & installationSwimming pool water feature maintenance+ Responsiveness+ Punctuality+ Professionalism
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We enjoy the pool cleaning service. Gerald keeps our pool sparkling and also maintains our equipment. We had a total pool re-do last year and they did an amazing job! 7/24/2024 We continue to be pleased with the service from Coastal Luxury. The pool is thoroughly inspected with each cleaning, and we are made…

CleaningSwimming pool water feature maintenanceGeneral repairs & maintenance+ Responsiveness+ Punctuality+ Quality
Mindy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The technicians are friendly and helpful and the office staff is responsive and accommodating!

Inground pool installationCleaningGeneral repairs & maintenance+ Responsiveness+ Quality+ Professionalism
Laura8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cameron is neat efficient and courteous. Coastal Luxury installed our pool and patio in 2017 and has been servicing us ever since.

CleaningCustom Swimming pool designGeneral repairs & maintenance+ Quality+ Professionalism
Sharon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service is good and reliable. Darian is our pool tech.

CleaningGeneral constructionDesign+ Quality+ Professionalism
Sam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Kevin and his team are excellent. We have always received good care and they are responsive when issues arise. They provide excellent pool cleaning services as well. Trevor and Matt are very thorough in their work. They are very courteous. They have taken excellent care of our pool from the beginning.

CleaningGeneral constructionCustom Swimming pool design+ Responsiveness+ Quality+ Professionalism
LisaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The team in the office is knowledgeable and responsive to all of my questions and concerns about my pool and equipment. Kaleb, the tech that provides maintenance weekly, is efficient and always pleasant to deal with. I highly recommend Coastal Luxury!

CleaningGeneral repairs & maintenanceSwimming pool equipment maintenance+ Responsiveness+ Punctuality+ Professionalism
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They installed my pool and now Caleb keeps it clean with weekly maintenance he does a great job keeping it swim ready, very pleased with their service.

CleaningCustom Swimming pool designDesign+ Responsiveness+ Quality+ Professionalism
Blake11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Coastal is a 10/10. Caleb always does a great job with our pool service and maintenance!

CleaningGeneral constructionCustom Swimming pool design+ Punctuality+ Quality+ Professionalism
KLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coastal Luxury Outdoors has been maintaining/servicing our pool since 2014. They are professional, responsive and knowledgeable. Trish, the Office Manager, is a pleasure to speak with and always responsive! Derrick, the Service and Maintenance Division Manager, is also TOPS! Cameron, our Pool Service Technician,…

CleaningGeneral repairs & maintenanceSwimming pool equipment maintenance+ Responsiveness+ Punctuality+ Quality
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Coastal designed and built our pool and spa over a year ago and it has been a beautiful addition to our home. We leverage Coastal to service and maintain our pool/spa. Shout out to Timothy who always does a great job of keeping everything in tip top condition.

CleaningCustom Swimming pool designDesign+ Quality+ Professionalism
Dennis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We’ve used Coastal Luxury for a year in our new house and they are great. Cameron is consistent, professional and thorough in his weekly visit, keeping our pool looking its best! I’d recommend them to anyone.

CleaningSwimming pool equipment maintenanceSwimming pool equipment repair+ Quality+ Professionalism
Wendy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We have been using CLO for years. They are very professional, respond and repair in a timely manner. We trust them and our service technician-Timothy- is awesome!

CleaningGeneral repairs & maintenanceHot tub equipment repair
Tina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coastal Luxury Outdoors is the absolute BEST! They installed a beautiful pool for us and have been maintaining it for over a year now without any issues. Kevin built a top notch business. Doreen is a design queen. Fred, you’re a technical genius and Cameron, thanks for the weekly care our pool needs. You all are the…

CleaningGeneral constructionCustom Swimming pool design+ Responsiveness+ Punctuality+ Quality
Macey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cameron is the best pool guy I’ve had yet! He is very professional, polite and always keeps my pool sparkling!!!

CleaningSwimming pool equipment maintenanceSwimming pool water feature maintenance+ Quality+ Professionalism
KEVIN1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

My family has had their pool installed by Coastal luxury pools and maintenance for years. I now have a pool with and we have our pool serviced by them- they are always on time, always do the very best job, and always professional. We don't even need a vacuum or need to clean our pool at all because they do such a great job! Thank you!!!

Swimming pool equipment maintenance+ Responsiveness+ Punctuality+ Quality
Katie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Coastal luxury built my pool and continues to maintain it. We are extremely satisfied with the service!

Custom Swimming pool designDesignGeneral repairs & maintenance
Tina13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very pleased with this company! Always professional, on time, and courteous, Wish I had found them sooner !!

Swimming pool equipment maintenance
Carla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Best service in town. Always on time to solve problems.Thanks Coastal Luxury.

CleaningGeneral repairs & maintenanceSwimming pool equipment maintenance+ Responsiveness+ Punctuality+ Quality
RLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We’ve used Coastal for a decade now. They always do a superior job cleaning and maintaining our 25 year old swimming pool. On time, very friendly and the office staff are great too! We would highly recommend to all! Thank you!

CleaningGeneral repairs & maintenanceHot tub equipment maintenance+ Responsiveness+ Punctuality+ Quality
Tom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very reliable service. Our technician, Tim, does a great job with our pool.

CleaningSwimming pool equipment maintenanceSwimming pool water analysis+ Responsiveness+ Punctuality+ Quality
Melissa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company! They have great communication, always answer the phone or call back same day, and their customer service is top notch!

General repairs & maintenanceHot tub equipment repairSwimming pool equipment maintenance+ Responsiveness+ Quality+ Professionalism

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 71%Overpriced 6%Not sure 2%

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