How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%58+14.1Value 14%93+13.2Replies to reviews 7%95+6.7Momentum penalty40−6Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORECoastal Luxury Outdoors
Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.8★ from 453 Google reviews
Report card
Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Coastal Luxury Outdoors for 8 kinds of job.
Coastal Luxury Outdoors for swimming pool equipment maintenance
Clear ✕All 61 Google reviews tagged “Swimming pool equipment maintenance” · showing 40
Tony our pool tech is AMAZING! Always friendly and helpful. Always friendly and quick to find solutions to any issues. Pool always looks beautiful. Highly recommend!
They do a great job keeping my pool clean and let me know when equipment needs repair or replacing. Very honest and not don’t try to service or replace things that don’t need it.
Great service from nice people, particularly Chris who is a very knowledgeable pool guy.
Tony Gonzales at coastal luxury is great! Always friendly and knowledgeable! Recently had an issue from a safety fence installed by another company that broke a pipe and caused us to have our filtration system off 6 days while repairs were made by the other company. Tony took preventative measures to maintain our…
Moved over to Coastal when Andy decided to retire. The transition was seamless. Communication from the office is very good and service items, minor or major, have been dealt with efficiently. Jarrod is a pleasure to deal with, even when our dog Bella wants to go help him! Really happy with the relationship.
Coastal Luxury did a fantastic job with the design and construction of our in ground pool. We retained them for monthly maintenance and have had no issues after ~5 years. Professional and strongly recommend.
We have a new contract with Coastal. Transition was seamless, team is knowledgeable and responsive. They have a Work Order system that greatly helps in management of pool operations and budget. We receive a summary report of chemicals and a service checklist after each visit.
My pool tech, Robbie Delaney is the best!! I have a hard to manage pool because of the location, and he makes it sparkling every week; even in the cold weather. Would highly recommend Coastal Luxury Outdoors for your pool care; and shout out to our tech for the amazing job!!!!!
Called about a leak in a pipe connection. Everyone I had contact with from the people answering the phone to the technicans to the manager were all professional, friendly and competent. Another leak was found that I was unaware of and that was fixed too. I also had difficulty removing the filter lid and the…
Very professional always shows up on time and is very good. Rayan r our technician he’s doing the best job of any of the folks I’ve had do the pool. Do all of your maintenance needs highly recommended
Great company. I used for resurfacing my pool as well as weekly cleaning. I also had an issue with my pump and they responded very quickly. They do a great job
Want to highly recommend Robert and the tremendous job he does weekly with our pool maintenance and service. Robert is super accommodating, great with the details and our pool always looks fabulous. Thank you Robert, I’m a Coastal Luxury client for life.
Had our pool built by Coastal Luxury almost two years ago, after a recommendation from a friend, and have opted to keep them as our pool service ever since. The custom design process and pool exceeded our expectations. It now gets serviced weekly. We have great communication with Kristy and get peace of mind knowing our pool is safe and clean to swim in.
Coastal Luxury put our pool in four years ago. We have been happy with the quality of the pool and service provided. They respond quickly and are able to help quickly when necessary. Trish and Derrick are most helpful. I would recommend Coastal to anyone looking to install/service a pool. Mike and Nora Robertson
I have been a customer of Coastal Luxury for 13years. Over that time, I have found their weekly pool maintenance program to be outstanding. The technician is always prompt and professional. I highly recommend Coastal Luxury for maintenance.
Coastal Luxury Outdoors has done an amazing job keeping our pool clean, balanced, and ready for use. Always punctual, work around the storms, and extremely consistent service and feedback. They communicate immediately in the event action is needed on my part and that builds trust. If there were 6 stars, they've earned it!
Timothy at Coastal Luxury has done a fantastic job with our pool maintenance, and he is polite and professional.
We have been using Coastal for our weekly pool service for years now and can’t say enough positive things. From Derick, Phil and now Nick the service has been outstanding. If any pool issue should arise they are on it, and work hand in hand with the maintenance side to ensure it is addressed. I highly recommend them…
Darion does a great job
We enjoy the pool cleaning service. Gerald keeps our pool sparkling and also maintains our equipment. We had a total pool re-do last year and they did an amazing job! 7/24/2024 We continue to be pleased with the service from Coastal Luxury. The pool is thoroughly inspected with each cleaning, and we are made…
The technicians are friendly and helpful and the office staff is responsive and accommodating!
Cameron is neat efficient and courteous. Coastal Luxury installed our pool and patio in 2017 and has been servicing us ever since.
Service is good and reliable. Darian is our pool tech.
Kevin and his team are excellent. We have always received good care and they are responsive when issues arise. They provide excellent pool cleaning services as well. Trevor and Matt are very thorough in their work. They are very courteous. They have taken excellent care of our pool from the beginning.
The team in the office is knowledgeable and responsive to all of my questions and concerns about my pool and equipment. Kaleb, the tech that provides maintenance weekly, is efficient and always pleasant to deal with. I highly recommend Coastal Luxury!
They installed my pool and now Caleb keeps it clean with weekly maintenance he does a great job keeping it swim ready, very pleased with their service.
Coastal is a 10/10. Caleb always does a great job with our pool service and maintenance!
Coastal Luxury Outdoors has been maintaining/servicing our pool since 2014. They are professional, responsive and knowledgeable. Trish, the Office Manager, is a pleasure to speak with and always responsive! Derrick, the Service and Maintenance Division Manager, is also TOPS! Cameron, our Pool Service Technician,…
Coastal designed and built our pool and spa over a year ago and it has been a beautiful addition to our home. We leverage Coastal to service and maintain our pool/spa. Shout out to Timothy who always does a great job of keeping everything in tip top condition.
We’ve used Coastal Luxury for a year in our new house and they are great. Cameron is consistent, professional and thorough in his weekly visit, keeping our pool looking its best! I’d recommend them to anyone.
We have been using CLO for years. They are very professional, respond and repair in a timely manner. We trust them and our service technician-Timothy- is awesome!
Coastal Luxury Outdoors is the absolute BEST! They installed a beautiful pool for us and have been maintaining it for over a year now without any issues. Kevin built a top notch business. Doreen is a design queen. Fred, you’re a technical genius and Cameron, thanks for the weekly care our pool needs. You all are the…
Cameron is the best pool guy I’ve had yet! He is very professional, polite and always keeps my pool sparkling!!!
My family has had their pool installed by Coastal luxury pools and maintenance for years. I now have a pool with and we have our pool serviced by them- they are always on time, always do the very best job, and always professional. We don't even need a vacuum or need to clean our pool at all because they do such a great job! Thank you!!!
Coastal luxury built my pool and continues to maintain it. We are extremely satisfied with the service!
Very pleased with this company! Always professional, on time, and courteous, Wish I had found them sooner !!
Best service in town. Always on time to solve problems.Thanks Coastal Luxury.
We’ve used Coastal for a decade now. They always do a superior job cleaning and maintaining our 25 year old swimming pool. On time, very friendly and the office staff are great too! We would highly recommend to all! Thank you!
Very reliable service. Our technician, Tim, does a great job with our pool.
Great company! They have great communication, always answer the phone or call back same day, and their customer service is top notch!
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Cleaning | 109 | — |
| Swimming pool equipment maintenance | 61 | — |
| General repairs & maintenance | 45 | — |
| Inground pool installation | 31 | — |
| Swimming pool water analysis | 28 | — |
| Design | 26 | — |
| General construction | 26 | — |
| Custom Swimming pool design | 23 | — |