Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
Coastal Luxury Outdoors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%58+14.1Value 14%93+13.2Replies to reviews 7%95+6.7Momentum penalty40−6Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Coastal Luxury Outdoors

Jacksonville, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.8★ from 453 Google reviews

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Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Coastal Luxury Outdoors is better than 73% of pool & spa services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Coastal Luxury Outdoors is better than 58% of pool & spa services.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Coastal Luxury Outdoors is better than 100% of pool & spa services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Coastal Luxury Outdoors is better than 93% of pool & spa services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Coastal Luxury Outdoors is better than 40% of pool & spa services.C
40
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Coastal Luxury Outdoors is better than 95% of pool & spa services.A
95

Reviews for your job

Customers hired Coastal Luxury Outdoors for 8 kinds of job.

Coastal Luxury Outdoors for swimming pool equipment repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Swimming pool equipment repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 8

All 15 Google reviews tagged “Swimming pool equipment repair”

John9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Coastal Luxury Outdoors does a terrific job. When there are weather changes, they still manage to do weekly maintenance. If technical problems arise with the system, they notify me and help to make arrangements to have the problem resolved. Their employees are knowledgeable, courteous and punctual. I can't…

General repairs & maintenanceSwimming pool equipment repairSwimming pool water feature repairs+ Responsiveness+ Punctuality+ Quality
Rob6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent company! Filter went down and needed to be replaced. They were out the very next more 8am. Adrien replaced the unit, had me up and running in no time. Highly recommend.

Reasonable priceSwimming pool equipment repair
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Coastal Luxury put our pool in four years ago. We have been happy with the quality of the pool and service provided. They respond quickly and are able to help quickly when necessary. Trish and Derrick are most helpful. I would recommend Coastal to anyone looking to install/service a pool. Mike and Nora Robertson

Filter cleaningInground pool installationCleaning+ Punctuality
LauraLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have been using this company for our weekly cleaning.. very good reliable service. They are also responsive to repairs. Highly recommend. Just had a problem with our hot tub, and they sent someone quickly to diagnose and repair.

CleaningGeneral repairs & maintenanceHot tub equipment maintenance
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We enjoy the pool cleaning service. Gerald keeps our pool sparkling and also maintains our equipment. We had a total pool re-do last year and they did an amazing job! 7/24/2024 We continue to be pleased with the service from Coastal Luxury. The pool is thoroughly inspected with each cleaning, and we are made…

CleaningSwimming pool water feature maintenanceGeneral repairs & maintenance+ Responsiveness+ Punctuality+ Quality
GabrielLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coastal Luxury Outdoors remodeled our pool a few years ago. The entire process from start to finish went smoothly. From signing to completion was only a couple of months. Couldn’t be happier! They also clean our pool and do a great job at that as well.

CleaningCustom Swimming pool designDesign+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The team in the office is knowledgeable and responsive to all of my questions and concerns about my pool and equipment. Kaleb, the tech that provides maintenance weekly, is efficient and always pleasant to deal with. I highly recommend Coastal Luxury!

CleaningGeneral repairs & maintenanceSwimming pool equipment maintenance+ Responsiveness+ Punctuality+ Professionalism
Dennis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We’ve used Coastal Luxury for a year in our new house and they are great. Cameron is consistent, professional and thorough in his weekly visit, keeping our pool looking its best! I’d recommend them to anyone.

CleaningSwimming pool equipment maintenanceSwimming pool equipment repair+ Quality+ Professionalism
Wendy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We have been using CLO for years. They are very professional, respond and repair in a timely manner. We trust them and our service technician-Timothy- is awesome!

CleaningGeneral repairs & maintenanceHot tub equipment repair
Tina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coastal Luxury Outdoors is the absolute BEST! They installed a beautiful pool for us and have been maintaining it for over a year now without any issues. Kevin built a top notch business. Doreen is a design queen. Fred, you’re a technical genius and Cameron, thanks for the weekly care our pool needs. You all are the…

CleaningGeneral constructionCustom Swimming pool design+ Responsiveness+ Punctuality+ Quality
Davis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always prompt and excellent service. Current maintenance person is professional, careful and thorough

CleaningSwimming pool equipment repairSwimming pool water analysis
RLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We’ve used Coastal for a decade now. They always do a superior job cleaning and maintaining our 25 year old swimming pool. On time, very friendly and the office staff are great too! We would highly recommend to all! Thank you!

CleaningGeneral repairs & maintenanceHot tub equipment maintenance+ Responsiveness+ Punctuality+ Quality
Manny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The best service and quality- From the personnel to the end product!!

Above ground pool installationCleaningGeneral construction+ Responsiveness+ Punctuality+ Quality
Leon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional company and did a great job - would recommend.

General repairs & maintenanceSwimming pool equipment maintenanceSwimming pool equipment repair+ Responsiveness+ Quality+ Professionalism
Marc3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very easy to work with and professionally mannered company all around. Thanks so much for keeping our pool extremely clean and for the high quality customer service!

CleaningGeneral repairs & maintenanceSwimming pool summerization+ Responsiveness+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 71%Overpriced 6%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Cleaning109—
Swimming pool equipment maintenance61—
General repairs & maintenance45—
Inground pool installation31—
Swimming pool water analysis28—
Design26—
General construction26—
Custom Swimming pool design23—

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