Pest control service · Jacksonville, FL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%99+25.8Value 15%93+14.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 186 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★107 Google reviews · 12 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$303typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Coastal Wildlife & Pest Control Services at a glance
Customers consistently praise the company for professional, punctual, and thorough service in wildlife removal and pest control, noting clear communication and detailed explanations of treatment plans. Technicians are described as friendly, knowledgeable, and respectful of property during exterior sealing and interior cleanup. While most reviews highlight successful results and helpful staff, a recurring criticism involves incomplete mole removal after extended service periods, leaving visible traces on sidewalks.
Google rating: 5.0 out of 5 from 107 reviews (98% five-star).
Reviews on this page: 107 Google reviews (83 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 17, 2026.
Service: Wildlife serving Jacksonville, Florida.
Data from Google, last updated November 1, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.
This companyWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Coastal Wildlife & Pest Control Services: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Coastal Wildlife & Pest Control Services: 99/100 on this factor. Category median: 90.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Coastal Wildlife & Pest Control Services: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Coastal Wildlife & Pest Control Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
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Bar = this company · dark tick = category median.
Star ratings
107 Google reviews we collected
5.0of 5
5 stars10598%
4 stars11%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 83 written reviews
100%praise
Praise133100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price338%
Reasonable338%
Overpriced00%
Not sure225%
$303+186% vs typical wildlife removal services
Middle half of what 5 customers paid ($214–$426) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5138%
Quality & results3325%
Communication1713%
Would recommend1511%
Speed & response1411%
Honesty & trust22%
Price & value11%
What customers talk about
We read 83 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional service from sales person all the way through the gentleman doing all the work on the exterior prevention work and on the attic clean up.”
“Rachel was friendly, courteous and thorough, one of the best technicians I have had in the past year of services.”
“Brooks was very professional, friendly and helpful in explaining what was being done to rid my property of my mole issues.”
“I would highly recommend this company for wildlife removal.”
“From the first visit until the end this entire team has been professional and on time.”
“He was honest and did what he said he was going to do.”
“Shawn came out to investigate and give us a quote of how much it would be, it was pricey but we needed the help and with Shawn's knowledge, I felt con…”
People customers mention
Tony10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Coastal Wildlife & Pest Control Services for 2 kinds of job. Pick one to see what they paid and said.
JJack16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Professional service from sales person all the way through the gentleman doing all the work on the exterior prevention work and on the attic clean up. I would highly recommend this company for wildlife removal.
Paid $200+Reasonable priceBat extermination
DDavid7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We discovered that we had hundreds of bats living in our attic and called a few different places to remediate the problem. Coastal was the only one that offered an extensive cleaning solution which was so important given the amount of bats and how long they had apparently been in our attic. After properly closing…
Paid $200+Great priceBat extermination
MMargaretLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Rachel was friendly, courteous and thorough, one of the best technicians I have had in the past year of services. Thank you Rachel.
Dakota was exceptional. We have confidence in him he does a great job.
Services: Rodent extermination
Response from the owner · 2 weeks ago
Thank you, Don, for the wonderful review. We are thrilled to hear Dakota provided exceptional service and earned your confidence. We will be sure to pass along your kind words to him. We appreciate you and look forward to serving you again.
Thank You!
C
Carrie TaacaLocal Guide · 29 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Professional service from sales person all the way through the gentleman doing all the work on the exterior prevention work and on the attic clean up. I would highly recommend this company for wildlife removal.
Price assessment: Reasonable price
Price: $200+
Services: Bat extermination
Pest type: Other
Response from the owner · a month ago
Thank you, Jack, for the kind words and the recommendation. We are glad our sales team and technicians provided professional service for the exterior prevention and attic cleanup. We appreciate you recognizing the crew’s work and are pleased you had a positive experience. If you need our help again we will be here to assist.
Thank You!
P
Peggy Melendez7 reviewsiTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
Brooks was very professional, friendly and helpful in explaining what was being done to rid my property of my mole issues. I am very happy with the service I received.
Services: Rodent extermination
Response from the owner · a month ago
Thank you, Peggy, for the wonderful review. We are so glad Brooks was professional, friendly, and clear in explaining the mole treatment and that you are very happy with the service. We appreciate you trusting us with your property and for sharing your experience. Please reach out if we can help again.
Thank You!
D
David Siegel7 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
We discovered that we had hundreds of bats living in our attic and called a few different places to remediate the problem. Coastal was the only one that offered an extensive cleaning solution which was so important given the amount of bats and how long they had apparently been in our attic. After properly closing all of the access holes in our house, they did an extensive cleaning job which actually required them to come back again for a few hours to finish. All the techs were very detailed in explaining what they were doing throughout the process and could not have been more professional. I would highly recommend them.
Price assessment: Great price
Price: $200+
Services: Bat extermination
Pest type: Other
Response from the owner · a month ago
Thank you for your wonderful review, David! We're glad to hear that our team's thorough approach and professionalism made a difference in addressing your bat situation.
C
CR Richards7 reviewsiTotal number of Google reviews CR has written across all businesses on Google Maps, not just this one.
Jaylynn was our technician yesterday. He was on time, courteous, and very professional. I would highly recommend Coastal Wildlife. The really produce results.
Response from the owner · a month ago
Thank you, CR Richards, for the kind words and for recommending us. We are glad Jaylynn arrived on time and provided courteous, professional service. We appreciate you recognizing the results our team delivers. We look forward to assisting you again if needed.
Thank You!
A
Allen Weikel6 reviewsiTotal number of Google reviews Allen has written across all businesses on Google Maps, not just this one.
Thank you for the kind feedback, Robert. We're delighted Rachel was polite, pleasant, and professional. We'll be sure to pass your compliments along to her. We appreciate you taking the time to share your experience and look forward to serving you again.
Thank You!
