iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%93+64.4Reliability 31%89+27.4Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 67 nail salonsiPosition by Experts Score among all companies we track in this category. · better than 85%
4.9★★★★★133 Google reviews · 24 photos
99%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
19%reviews answered by the owner
$66typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate CoCo Nail Spa 4.9 out of 5 based on 133 reviews, highlighting manicures, pedicures, waxing, and nail art. Customers frequently praise the clean environment, friendly staff, and attention to detail, noting that appointments often include relaxing massages. While some mention potential wait times during busy periods, two low-star reviews criticize specific pedicure techniques involving dry pumice stones and a lack of focus during service.
Google rating: 4.9 out of 5 from 133 reviews (99% five-star).
Reviews on this page: 134 Google reviews (121 with written comments, 52 with photos).
Owner responses: the business replied to 19% of reviews.
Most recent review: October 27, 2026.
Service: Nail Salon serving Highfill, Arkansas.
Data from Google, last updated October 28, 2026.
Score profile vs other nail salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
CoCo Nail SpaNail Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CoCo Nail Spa: 93/100 on this factor. Category median: 84.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CoCo Nail Spa: 89/100 on this factor. Category median: 78.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CoCo Nail Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 66.–
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Bar = this company · dark tick = category median.
Star ratings
134 Google reviews we collected
4.9of 5
5 stars13299%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 121 written reviews
99%praise
Praise13699%
Complaints11%
Price
What customers reported paying
$66-7% vs typical nail salons
Middle half of what 70 customers paid ($50–$81) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results5339%
Staff & attitude5137%
Would recommend2820%
Price & value21%
Honesty & trust21%
Speed & response11%
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Eveyone is so nice and do a great job (Ivy and David have been great).”
“I have been going to Coco salon for three months now and I highly recommend it to anybody who wants a certain style or super professional nails!”
“Highly recommend asking for Alice if you’re looking for excellent service.”
“Priced reasonably.”
“I’ve been going to Ivy for 4 years now and I can honestly say she is THE best!”
“She is so thorough and fast and my set lasts 3 weeks no problem.”
People customers mention
Alice20 reviews
Ivy16 reviews
Nails6 reviews
Bentonville3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CoCo Nail Spa for 4 kinds of job. Pick one to see what they paid and said.
AlisaLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Amy was wonderful! She did a pedicure for me. I am very cautious about who does my nails but she was very gentle, comminicated what she was doing and they look beautiful!!
Paid $40–60Pedicure
Lorena8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Alice did my wax and was amazing, she took her time and she is an expert! I will be back!
Paid $20–40Waxing
Lyddia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazing work, nice staff, 1000% recommend. Beautiful salon and hardworking nail techs. 10/10 :)
Paid $80–100Manicure
ChristaLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
If I could give this place zero stars, I would. I'm going to call it incomplete as I walked out half way through the pedicure. If you want a nail tech to use a dry pumps stone and your dry feet, then this is the place for you. If you want a good pedicure, go anywhere else.
Paid $20–40
Courtney7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very nice experience! I was lucky they had an opening for a walk in. Everyone was very welcoming and the massage was fantastic :)
Paid $60–80Pedicure
Eden8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
First off, this salon was extremely accommodating. It is clean, the pedicure massage chairs are by far the most comfortable and highest quality I have experienced in NWA. Alice did the a dip on my nails and it was just what I wanted! It stayed fr a little over two weeks and had no issues with them. The pedicure Amy…
Absolutely amazing experience! I came in for a manicure and pedicure, and the service was exceptional from start to finish. Everything was clean, relaxing, and professional. A special shoutout to Alice, my nail tech, for doing such an incredible job! She was friendly, attentive, and made sure every detail was perfect. You can tell she truly takes pride in her work. My nails look beautiful, and I couldn’t be happier with the results! Highly recommend asking for Alice if you’re looking for excellent service. I’ll definitely be back! 💅💕
Alisa GabrielLocal Guide · 22 reviewsiTotal number of Google reviews Alisa has written across all businesses on Google Maps, not just this one.
Amy was wonderful! She did a pedicure for me. I am very cautious about who does my nails but she was very gentle, comminicated what she was doing and they look beautiful!!
Price: $40–60
Services: Pedicure
Service duration: 30–60 min
Maintenance: Pristine
Lorena Velasquez8 reviewsiTotal number of Google reviews Lorena has written across all businesses on Google Maps, not just this one.
Ivy did such a good job on my nails today! I showed her an image and she perfected my idea! I have been going to Coco salon for three months now and I highly recommend it to anybody who wants a certain style or super professional nails!
Services: Manicure
Service duration: 30–60 min
Response from the owner · a month ago
Thank you so much
Emily MerwinLocal Guide · 18 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Eveyone is so nice and do a great job (Ivy and David have been great). You might have a to wait a bit if busy (I’ll call ahead), but they’re wonderful! Do recommend.
Response from the owner · a month ago
Thank you for your coming and enjoy with us!!!
Shaun Link7 reviewsiTotal number of Google reviews Shaun has written across all businesses on Google Maps, not just this one.
If I could give this place zero stars, I would. I'm going to call it incomplete as I walked out half way through the pedicure. If you want a nail tech to use a dry pumps stone and your dry feet, then this is the place for you. If you want a good pedicure, go anywhere else.
Price: $20–40
James JacksonLocal Guide · 120 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Worst pedicure of all time. Nothing like getting a dry pumice stone rubbed on your feet and oil covering your nails and jabberjaws spending more time talking to her coworkers than focusing on the task at hand. Oh and $37 was the damage. One and done and betting they will not be in business long.
Services: Pedicure
CECILE SMITH1 reviewiTotal number of Google reviews CECILE has written across all businesses on Google Maps, not just this one.
I drive 45 minutes just to come here for my monthly mani/pedi! The customer service is amazing, and they do a great job each time. I highly recommend Coco Nails!
