Analyzing 5,762,4835.8M ReviewsFor 15,84715.8K Experts

Experts Reviews · Company report
CoCo Nail Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%93+64.4Reliability 31%89+27.4Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

CoCo Nail Spa

Highfill, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 67 nail salons · 4.9★ from 133 Google reviews

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Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CoCo Nail Spa is better than 93% of nail salons.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CoCo Nail Spa is better than 89% of nail salons.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CoCo Nail Spa is better than —% of nail salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CoCo Nail Spa is better than —% of nail salons.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CoCo Nail Spa is better than 100% of nail salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CoCo Nail Spa is better than —% of nail salons.–
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Reviews for your job

Customers hired CoCo Nail Spa for 4 kinds of job.

CoCo Nail Spa for manicure

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$45–$73
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Manicure”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 60

All 36 Google reviews tagged “Manicure” · showing 20

Lyddia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Amazing work, nice staff, 1000% recommend. Beautiful salon and hardworking nail techs. 10/10 :)

Paid $80–100Manicure
Stephany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ivy did such a good job on my nails today! I showed her an image and she perfected my idea! I have been going to Coco salon for three months now and I highly recommend it to anybody who wants a certain style or super professional nails!

Manicure
Shaun7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Alice is amazing!!

Manicure
CECILE1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I drive 45 minutes just to come here for my monthly mani/pedi! The customer service is amazing, and they do a great job each time. I highly recommend Coco Nails!

PedicureManicure
Christa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service and kind staff! They’re doing a new customer promotion right now!!

Manicure
Eden8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

First off, this salon was extremely accommodating. It is clean, the pedicure massage chairs are by far the most comfortable and highest quality I have experienced in NWA. Alice did the a dip on my nails and it was just what I wanted! It stayed fr a little over two weeks and had no issues with them. The pedicure Amy…

Paid $80–100PedicureManicure
BridgettLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very nice people and they do great nails! Alice is really talented with nail art. I showed her some inspiration pics and she ran with it. I also got a lovely pedicure while I was there.

Paid $80–100PedicureManicure
ShellyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Alice did a great job with my manicure! Exactly what I was looking for. Definitely would love to come back to her again.

Paid $40–60Manicure
Bethany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My mom and I had such a great experience with Alice! Best manicure I’ve had in a long time. Highly recommend this place.

Paid $40–60Manicure
Jenny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Alice did an amazing job on my nails! She pays attention to every little detail and makes sure everything looks perfect. The atmosphere is welcoming and comfortable, and the customer service is excellent. I’ve gotten so many compliments on my nails. Definitely one of the best nail experiences I’ve had

Paid $80–100Acrylic nailsManicure
Lila2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mom and I got a pedicure and manicure for my baby shower. Everyone was so friendly and accommodating. Alice was wonderful! She added baby footprints to my ring finger nails. 🥰 Ivy and Bunny helped my mom and they were also wonderful!

PedicureManicure
Silvia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Nails look awesome, will be returning.

Manicure
Morgan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The team is super nice and fun to talk to! I’ve gotten a few gel manicures and a pedicure from here & they’ve all been great

Paid $40–60PedicureManicure
Michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Wow! What a great nail salon. Alice is the best. Sweet, talented and a relaxing experience. 5 stars!

PedicureManicure
Katie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Alice is the best! I just let her be creative and she NEVER disappoints.

Paid $60–80Manicure
Jacqueline5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ask for Ivy! She was exceptional!

Paid $80–100PedicureManicure
Ladies5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Best pedicure I’ve ever had! No, really- very careful nail trimming and terrific massage!!

Paid $80–100PedicureManicure
Baili10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I took my daughter here and they were so amazing and patient with her. They also did a fabulous job on my acrylic manicure! We’ll definitely be coming back :)

Acrylic nailsManicure
Mae1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The place was beautiful and organized on the inside, service was nice and did an amazing job on my nails. Also, a perfect place for anyone to go including Christian’s!! Wasn’t super expensive and had discounts for new clients and a first opening also!

Customer photo from Mae's review
Paid $60–80Acrylic nailsManicure
Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ivy and her whole gang were wonderful. I got the best pedicure! My toes are so pretty! So relaxing in the massage chairs. Love her !

Paid $40–60Acrylic nailsPedicureManicure

Show more manicure reviews (16 more) →

Price

$66-7% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure53$45–$73
Acrylic nails46$50–$79
Manicure36$45–$73
Waxing5$25–$71

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