Our verdict: a strong choice — #6 of 40 deep cleaning services, better than 85%. Customers single out its satisfaction and reliability; craft & service is where it trails.
👍 Strengths
Satisfaction — better than 96% of peers
Reliability — better than 96% of peers
👎 Watch-outs
Craft & service — 25th percentile
Price $$$: 36% above typical
Need a specific job done? See what customers paid and said about it here.
265 customers reviewed a pet stain & odor removal job here and rated it 4.99★. Most paid $500+. For this job it ranks #1 of 1 deep cleaning services we track.
All 265 Google reviews tagged “Pet stain & odor removal” · showing 20
Brad7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Jackson was excellent. Communicated about options and was very thorough throughout the process. Answered all of our questions.
Hopefully we never need his services again but if we do, he’ll be my first and only call.
Glenn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Seth and Gracie did an excellent job cleaning our white couch!
Kari1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Our carpet technician was named Jackson. He was very friendly and did an excellent job on both of our couches and all of our selected rooms. We had some pretty tricky spots that were all lifted! Won’t hesitate to use your services again. Thank you!
Heather3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Seth & Gracie came out and treated upholstery & rugs & did a great job! Bonus points they like dogs! 🐶
Courtney8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jackson did a phenomenal job! I would highly recommend him. After several puppy accidents, my carpet and rug needed serious help. I’m absolutely blown away at the results and it could not have been a better experience. My home feels so much better now!
jessica4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Wonderful service by Sebastian! Had a terrible experience by another company last time so I was nervous hiring another one. They exceeded my expectations. Great communication, arrived on time and cleaned my large sectional and rug which is very loved by my two large breed and furry dogs! I also had them take one of…
Mary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Sebastian with Coconut Carpet Cleaning did a wonderful job cleaning our bedroom carpet. Would use this company again
Reasonable pricePet stain & odor removal
Morgan13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Seth and Gracie were so great!!! Fast and great communication. Rooms look brand new!
ChrisLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I hired coconut and had Jackson As our Tech multiple times and I am always very happy with the results with 100% recommend if you need help with tough stains and or pet odors!
Hannah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had an outstanding experience! The customer service was exceptional from start to finish. Sebastin was so friendly, helpful, and attentive, and they went above and beyond to make sure everything was taken care of.
Great priceUpholstery cleaningPet stain & odor removal
Cole7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Michael was fantastic, would highly recommend to anyone looking for carpet and rug cleaning
Pet stain & odor removalArea rug cleaning
Kelsi11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Michael was amazing! He was so kind, so quick, and did amazing job. I thought there was no way he would get the pet stains out of our carpets and they look brand new!!! At the end when I was checking out, I asked about pricing hard floors for next time and he even went out of his way to go ahead and get all the…
LindseyLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Sebastian did an excellent job on our house. We had a lot of pet urine stains and he was able to get them out for us! We appreciate it!
Angela1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Melisa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Seth did an amazing job! He was professional and thorough and explained everything from beginning to end. He was very detail oriented which I really appreciated. He cleaned our huge sectional and left it looking amazing! This was our first time using coconut and it won’t be our last!
Autumn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Michael and Salvator were fabulous!!! They made my couch look brand new!
Tammy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Seth and Gracie! Fast, efficient, Great Customer service!
Great priceCarpet steam cleaningPet stain & odor removal
Jeremy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Jackson did an amazing job! Extremely thankful for his service!
Carpet steam cleaningPet stain & odor removal
Michelle3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Everything was good as new after the cleaning. My dog had a very messy accident, Michael was wonderful and worked magic on our wool rugs. 10/10 recommend.
CarolLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Michael was very professional and personable. Great job.
Yes by most measures: 5.0★ from 2,283 Google reviews and an Experts Score of 70/100 (grade B), #6 of 40 deep cleaning services we track. 0.1% of reviews in the last two years were 1–2★ (category average 1.8%).
How much does Coconut Cleaning Co. charge?
Customers reported a typical bill of $377 (middle half $265–$705), 36% above the deep cleaning services median of $277.
What do customers hire Coconut Cleaning Co. for?
Mostly upholstery cleaning (625), carpet steam cleaning (512), pet stain & odor removal (262), general carpet cleaning (236).
Does the owner respond to complaints?
The owner replied to 63% of 1–3★ reviews (category: 60%).
