PLUMBERS · DALLAS, TX
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%44+15.4Reliability 15%54+8.1Craft & service 20%65+13Value 10%51+5.1Momentum 8%89+7.1Track record 7%94+6.6Accountability 5%95+4.8Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%44+15.4Reliability 15%54+8.1Craft & service 20%65+13Value 10%51+5.1Momentum 8%89+7.1Track record 7%94+6.6Accountability 5%95+4.8Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORECody & Sons Plumbing, Heating & Air
Better than 68% of plumbers · #29 of 90
4.9★2,416 Google reviewsGoogle star rating as shown on Google Maps.
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
99%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Cody & Sons Plumbing, Heating & Air for thermostat repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
All 10 Google reviews tagged “Thermostat repair”
Ron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
I've used Cody & Sons for over a decade... The associates that replaced my Honeywell controller were efficient and I was able to get back to work quickly.
Reasonable priceThermostat repair+ Punctuality+ Quality+ Professionalism
Tina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Will always use Cody and sons
A/C system maintenanceHVAC duct & vent cleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
JuanLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
My tía was very pleased with Franco & ur company. His service was well done. God bless you! Happy birthday merry Christmas & Happy new year.
Outdoor plumbing system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
Ana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Franco was very informative of the problem and fix it with a great timely manner
Thermostat repair
Patrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Work was repaired quickly
Thermostat repairService not listed+ Responsiveness+ Quality+ Professionalism
Layne11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
Highly impressed with the level of customer service from the technician to the support staff that clearly communicated cost, arrival times and problems with my AC. Will continue to hire them for any HVAC or plumbing needs.
Thermostat repair+ Responsiveness+ Punctuality+ Quality
Chandrima6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Franco did a great job! Knowledgeable and professional. He was able to identify the problem and correct it.
Thermostat repair+ Responsiveness+ Professionalism
Robin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Thermostat repair+ Responsiveness+ Punctuality+ Professionalism
Lynn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Greta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
A/C system maintenanceThermostat repair+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Cody, grey = plumbers average
Rating over time
Price
$410-14% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 24%Reasonable 67%Overpriced 3%Not sure 6%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%44+15.4Reliability 15%54+8.1Craft & service 20%65+13Value 10%51+5.1Momentum 8%89+7.1Track record 7%94+6.6Accountability 5%95+4.8Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
44
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
54
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
65
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
51
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
89
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
94
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
95
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+586 / −4
Professionalism
+670 / −9
Responsiveness
+585 / −8
Punctuality
+560 / −3
Value
+427 / −11
