Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORECody & Sons Plumbing, Heating & Air
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,416 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cody & Sons Plumbing, Heating & Air is better than 89% of plumbers.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cody & Sons Plumbing, Heating & Air is better than 87% of plumbers.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cody & Sons Plumbing, Heating & Air is better than 87% of plumbers.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cody & Sons Plumbing, Heating & Air is better than 99% of plumbers.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cody & Sons Plumbing, Heating & Air is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cody & Sons Plumbing, Heating & Air is better than 100% of plumbers.A
100
Reviews for your job
Customers hired Cody & Sons Plumbing, Heating & Air for 8 kinds of job.
Cody & Sons Plumbing, Heating & Air for install thermostat
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 14
All 7 Google reviews tagged “Install thermostat”
Sharon11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very pleased with the technician Jeff😁 Jeff was very knowledgeable about installing the Smart Thermostats I purchased. Two different units and he knew how to connect both thermostats and also explained next steps to connect the APP. Thank you to Mike with Cody & Sons for calling me ahead of time and helping me to…
Install thermostat
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Excellent service.
Install ACHeating system installationInstall thermostat
CurtisLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Librian is awesome
A/C system maintenanceCleaningInstall thermostat+ Responsiveness+ Punctuality+ Quality
Matthew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Tony and Nate were great and very professional. Highly recommended.
HVAC system maintenanceInstall thermostat+ Responsiveness+ Punctuality+ Quality
Lynn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Tomeka7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Install thermostat+ Responsiveness+ Punctuality+ Quality
Lawrence7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
A/C system maintenanceHVAC system maintenanceInstall AC+ Punctuality+ Quality+ Professionalism
Price
$410-12% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 24%Reasonable 67%Overpriced 3%Not sure 6%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C preventive maintenance | 105 | — |
| HVAC system repair | 78 | $124–$818 |
| Toilet repair | 72 | $227–$606 |
| Plumbing leak detection | 64 | $124–$633 |
| Drain cleaning | 63 | $227–$554 |
| A/C system maintenance | 62 | $27–$483 |
| A/C system repair | 59 | $246–$998 |
| Plumbing leak repair | 58 | $278–$986 |
