Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%95+13.4Replies to reviews 7%94+6.6Craft & service penalty62−3.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORECOIT Cleaning and Restoration
Albuquerque, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 30 basement cleaning services · 4.8★ from 614 Google reviews
Report card
Percentile vs other basement cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.COIT Cleaning and Restoration is better than 86% of basement cleaning services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.COIT Cleaning and Restoration is better than 81% of basement cleaning services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.COIT Cleaning and Restoration is better than 62% of basement cleaning services.B
62
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.COIT Cleaning and Restoration is better than 95% of basement cleaning services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.COIT Cleaning and Restoration is better than 100% of basement cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.COIT Cleaning and Restoration is better than 94% of basement cleaning services.A
94
Reviews for your job
Customers hired COIT Cleaning and Restoration for 7 kinds of job.
COIT Cleaning and Restoration for drapes & curtain cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Drapes & curtain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
All 3 Google reviews tagged “Drapes & curtain cleaning”
KikiLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Frank did a great job on drapery cleaning, got rid of all the cat hair!!
Drapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Sher10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very efficient and professional service cleaning my floor to ceiling draperies! Highly recommended.
Drapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
JoelynnLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Bernadette, Tom and Fernando were all super responsive and professional! They communicated clearly with me and my Mom, and they showed up within the timeframe they set for us to clean the curtains. They are a congenial and conscientious company!
Drapes & curtain cleaning+ Responsiveness+ Punctuality+ Professionalism
Price
$351+33% vs typical basement cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 27%Reasonable 63%Overpriced 3%Not sure 7%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 69 | — |
| Upholstery cleaning | 56 | $202–$465 |
| Pet stain & odor removal | 38 | — |
| Carpet steam cleaning | 37 | — |
| Area rug cleaning | 24 | — |
| Drapes & curtain cleaning | 3 | — |
| HVAC duct & vent cleaning | 2 | — |
