Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
COIT Cleaning and Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%95+13.4Replies to reviews 7%94+6.6Craft & service penalty62−3.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

COIT Cleaning and Restoration

Albuquerque, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 30 basement cleaning services · 4.8★ from 614 Google reviews

📞 Call (505) 477-5480Request a call backWebsite ↗

Report card

Percentile vs other basement cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.COIT Cleaning and Restoration is better than 86% of basement cleaning services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.COIT Cleaning and Restoration is better than 81% of basement cleaning services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.COIT Cleaning and Restoration is better than 62% of basement cleaning services.B
62
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.COIT Cleaning and Restoration is better than 95% of basement cleaning services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.COIT Cleaning and Restoration is better than 100% of basement cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.COIT Cleaning and Restoration is better than 94% of basement cleaning services.A
94

Reviews for your job

Customers hired COIT Cleaning and Restoration for 7 kinds of job.

COIT Cleaning and Restoration for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “HVAC duct & vent cleaning”

AnnLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent work. on time, professional, helpful information about other services. Neil was very efficient. I will go back to COIT for carpet, tile cleaning, leather uphostery conditioning.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Christina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★

Did a great job. Came back to address a couple of areas I had questions about. No hesitation and polite workers. I will hire them again in the future

HVAC duct & vent cleaningPet stain & odor removalService not listed

Price

$351+33% vs typical basement cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 63%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning69—
Upholstery cleaning56$202–$465
Pet stain & odor removal38—
Carpet steam cleaning37—
Area rug cleaning24—
Drapes & curtain cleaning3—
HVAC duct & vent cleaning2—

Compare with

Natures Cleaning Services LLC logoNatures Cleaning Services LLCExperts Score 88Albuquerque · 4.90★505 Clean Queens logo505 Clean QueensExperts Score 86Albuquerque · 4.87★Celestials Cleaning logoCelestials CleaningExperts Score 85Albuquerque · 4.87★