Coldwell Banker Faith Properties logo

Coldwell Banker Faith Properties

Real estate agency · Utica, NY · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%97+27.4Replies to reviews 8%8+0.7Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 68 real estate developersPosition by Experts Score among all companies we track in this category. · better than 22%
5.0 ★★★★★ 511 Google reviews · 16 photos
98%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

Coldwell Banker Faith Properties at a glance

Google reviewers rate Coldwell Banker Faith Properties five stars based on 511 reviews, frequently citing agents for their responsiveness, clear communication, and ability to guide clients through buying or selling processes. Customers often note that agents provide timely updates and handle transactions smoothly, including promoting properties on social media to achieve quick sales. A recurring criticism involves slow and inefficient closing procedures in Oneida County, while isolated low-star reviews mention issues with agent representation and professional conduct.

  • Google rating: 5.0 out of 5 from 511 reviews (98% five-star).
  • Reviews on this page: 511 Google reviews (469 with written comments, 10 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 30, 2026.
  • Service: Real Estate Developer serving Utica, New York.

Data from Google, last updated November 1, 2026.

Score profile vs other real estate developers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction96Reliability97Craft & service–Value–Momentum100Replies to reviews8Satisfaction: 96 (median 99)Reliability: 97 (median 98)Momentum: 100 (median 100)Replies to reviews: 8 (median 43)
This companyReal Estate Developers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Coldwell Banker Faith Properties: 96/100 on this factor. Category median: 99.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Coldwell Banker Faith Properties: 97/100 on this factor. Category median: 98.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Coldwell Banker Faith Properties: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Coldwell Banker Faith Properties: 8/100 on this factor. Category median: 43.F
8

Bar = this company · dark tick = category median.

Star ratings

511 Google reviews we collected

  • 5 stars49998%
  • 4 stars71%
  • 3 stars20%
  • 2 stars00%
  • 1 star31%

Praise vs complaints

Phrases our text analysis found in 469 written reviews

  • Praise82898%
  • Complaints132%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude24629%
  • Would recommend19223%
  • Speed & response12615%
  • Communication9912%
  • Quality & results759%
  • Honesty & trust718%
  • Price & value324%

What customers talk about

We read 469 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Lori Dinardo Emerich was wonderful and professional.”
  • “We would recommend her to anyone who wants to sell their home.”
    “I wouldn't recommend him for your next real estate transaction.”
  • “Very quick responses and promoted the sale of our house across all forms of social media which helped it sell quickly.”
  • “She answered any questions we had and kept us in the loop every step of the way.”
  • “Overall excellent experience, and will be recommending in the future.”
  • “She was always professional, knowledgeable, supportive, and genuinely invested in helping me find the right home.”
  • “With her expertise and her excellent communication skills with the listing we were able to achieve a very quick sale at a great price!”

People customers mention

  • Roy 32 reviews
  • Parr 30 reviews
  • Franco 23 reviews
  • Sarah 20 reviews
  • Collver 20 reviews
  • Brown 19 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

McKenzie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

We worked with Tara and she sold our house in less than a week!! Very quick responses and promoted the sale of our house across all forms of social media which helped it sell quickly. Highly recommend

Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★

I would rate our agent Vince Scalise as professional, personable, patient, and diligent, and we had no problems with Coldwell Banker. However the process to close on a property in Oneida County NY is slow, inefficient and frustrating, and the general acceptance by everyone in the chain that "it's just the way it is in Upstate NY" is super inconvenient.

Allison1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

My husband and I recently purchased a home with Alyssa, and she was absolutely wonderful! She answered any questions we had and kept us in the loop every step of the way. The whole process was very smooth, albeit lengthy! Overall excellent experience, and will be recommending in the future.

Louis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Lori Dinardo Emerich was wonderful and professional. She was a pleasure to work with. We would recommend her to anyone who wants to sell their home. She is the best !!!!!

Josue3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Thank you Nina! You made the process so flawless and were always there to answer any question.

Yanique1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Working with Deborah Hapanowicz has been an experience I’ll never forget! I’m grateful to have had her help throughout this process. She has been patient, supportive, and dedicated, always taking the time to answer my questions and guide me through each step. I truly appreciate the time and effort she put into…

Photos

Customer reviews

5.0 ★★★★★ 511 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
McKenzie Mack2 reviewsTotal number of Google reviews McKenzie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We worked with Tara and she sold our house in less than a week!! Very quick responses and promoted the sale of our house across all forms of social media which helped it sell quickly. Highly recommend

  • Property types: Houses
Paul Mulville4 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I would rate our agent Vince Scalise as professional, personable, patient, and diligent, and we had no problems with Coldwell Banker. However the process to close on a property in Oneida County NY is slow, inefficient and frustrating, and the general acceptance by everyone in the chain that "it's just the way it is in Upstate NY" is super inconvenient.

Allison Krebs1 reviewTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My husband and I recently purchased a home with Alyssa, and she was absolutely wonderful! She answered any questions we had and kept us in the loop every step of the way. The whole process was very smooth, albeit lengthy! Overall excellent experience, and will be recommending in the future.

  • Property types: Houses
Louis1 reviewTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lori Dinardo Emerich was wonderful and professional. She was a pleasure to work with. We would recommend her to anyone who wants to sell their home. She is the best !!!!!

Josue Casildo3 reviewsTotal number of Google reviews Josue has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you Nina! You made the process so flawless and were always there to answer any question.

  • Property types: Houses
Yanique Freeman1 reviewTotal number of Google reviews Yanique has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Working with Deborah Hapanowicz has been an experience I’ll never forget! I’m grateful to have had her help throughout this process. She has been patient, supportive, and dedicated, always taking the time to answer my questions and guide me through each step. I truly appreciate the time and effort she put into helping me reach this exciting milestone. Thank you for being part of our homeownership journey!

  • Property types: Houses
grisel escobar1 reviewTotal number of Google reviews grisel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente trabajo, muy organizado. Gracias a Yanina muy buena en su trabajo. Se ve que le gusta lo que hace. Muy agradecida

  • Property types: Houses
Debra Moccaldi5 reviewsTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sarah was amazing to work with throughout this process. She kept us informed and up to date and always knew when we needed calming. Top notch all the way!

  • Property types: Houses
Mary Beth Cosentino1 reviewTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our real estate agent, Lori Frieden, was knowledgeable and always available for questions and concerns. She knows the area and the local market inside and out. She kept us in the loop through each step of the selling process and handled all of the "behind the scenes" work seamlessly. Amy Edkins, the transaction coordinator, was also professional and delivered updates in a timely manner. We would recommend the Coldwell Banker Faith team to anyone.

  • Property types: Other
David Paddock6 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

John Brown and his team made the sale of our property a seamless experience. I would highly recommend them for any Real Estate needs.

  • Property types: Houses

Coldwell Banker Faith Properties on Google Maps →

Business details