Commercial real estate agency · Utica, NY · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%65+38.2Reliability 26%57+14.9Value 15%90+13.7Craft & service penalty99−0.1Momentum penalty32−6.8Experts Score= 60Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#67 of 68 real estate developersiPosition by Experts Score among all companies we track in this category. · better than 1%
4.7★★★★★27 Google reviews
93%five-star reviews
3.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pavia Real Estate Services 4.7 out of 5 based on 27 reviews, with the owner responding to 81% of them. Customers frequently highlight the agency's professional handling of commercial transactions, including leasing, selling, and complex property sales. Recurring themes include strong communication, responsiveness to client needs, and long-term business relationships. While most feedback is positive, one low-star review specifically cites a very poor experience with the commercial side of the business.
Google rating: 4.7 out of 5 from 27 reviews (93% five-star).
Reviews on this page: 27 Google reviews (24 with written comments, 1 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: May 3, 2026.
Service: Real Estate Developer serving Utica, New York.
Data from Google, last updated November 1, 2026.
Score profile vs other real estate developers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Pavia Real Estate ServicesReal Estate Developers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pavia Real Estate Services: 65/100 on this factor. Category median: 99.B
65
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pavia Real Estate Services: 57/100 on this factor. Category median: 98.C
57
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pavia Real Estate Services: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pavia Real Estate Services: 90/100 on this factor. Category median: 99.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pavia Real Estate Services: 32/100 on this factor. Category median: 100.D
32
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 43.–
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Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
4.7of 5
5 stars2593%
4 stars00%
3 stars00%
2 stars00%
1 star27%
Praise vs complaints
Phrases our text analysis found in 24 written reviews
97%praise
Praise3197%
Complaints13%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1238%
Would recommend1031%
Quality & results413%
Speed & response39%
Honesty & trust26%
Price & value13%
What customers talk about
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thanks to Sabrina Arcuri for her professional knowledge and experience helping us look for the right house.”
“I would highly recommend them to anyone else and well be using them again in the future.”
“Many thanks to Kevin for his great service and to Pavia for their excellent work!”
“…ely called him during business hours and still he answered or replied quickly.…”
“We learned a lot and are grateful to have met an honest, forthright realtor.”
“He was very reasonable and answered any questions I had along the way.”
People customers mention
Jweid6 reviews
John4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSolomon12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Thanks to Sabrina Arcuri for her professional knowledge and experience helping us look for the right house. She went above and beyond helping us deal with difficult sellers and even to help get our car stuck in the snow out in Dec. We learned a lot and are grateful to have met an honest, forthright realtor. We…
EEd6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My experience working with John Jweid of Pavia Real Estate has been exceptional from day one. John has always gone above and beyond to make sure my purchases have occurred seamlessly. I highly recommend using Pavia Real Estate.
JJeff5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I arrived without an appointment and was graciously welcomed to discuss my need.
MMike4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
A special thank you to Roe & Amber for helping us find our forever home, they were always available when and if needed, it took some time to find our house and they were there every step of the way.
TTekeysha6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Miriam is an amazing Realtor, very knowledgeable, very professional and will get your listing SOLD! I appreciate her dedication and honesty.
DDonald7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Have been doing business with Pavia for twenty years. First class organization!
Thank you for your feedback. We’re sorry to hear you were disappointed with your experience. Once a purchase and sale agreement is signed, many aspects of the transaction are handled directly between the parties and their respective attorneys, which is standard in real estate transactions, and most circumstances surrounding the transaction are out of our control. We always strive to provide professional service and communication throughout the process. Please feel free to contact our office directly if you would like to discuss your experience further.
S
Solomon & Kazuko Wu12 reviewsiTotal number of Google reviews Solomon has written across all businesses on Google Maps, not just this one.
Thanks to Sabrina Arcuri for her professional knowledge and experience helping us look for the right house. She went above and beyond helping us deal with difficult sellers and even to help get our car stuck in the snow out in Dec. We learned a lot and are grateful to have met an honest, forthright realtor. We highly recommend her without any reservations.
E
Ed Casper, D.C.6 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
My experience working with John Jweid of Pavia Real Estate has been exceptional from day one. John has always gone above and beyond to make sure my purchases have occurred seamlessly. I highly recommend using Pavia Real Estate.
J
Jeff K5 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
A special thank you to Roe & Amber for helping us find our forever home, they were always available when and if needed, it took some time to find our house and they were there every step of the way.
T
Tekeysha hendricks6 reviewsiTotal number of Google reviews Tekeysha has written across all businesses on Google Maps, not just this one.
Miriam is an amazing Realtor, very knowledgeable, very professional and will get your listing SOLD! I appreciate her dedication and honesty.
Response from the owner · 2 years ago
Thank you so much for choosing us as your Real Estate professional. Your feedback is highly appreciated and important to us! And of course, please don’t hesitate to contact Pavia Real Estate Services for all your future real estate needs.
D
Donald Davidson7 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Have been doing business with Pavia for twenty years. First class organization!
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago
Thank you so much for choosing us as your Real Estate professional. Your feedback is highly appreciated and important to us! And of course, please don’t hesitate to contact Pavia Real Estate Services for all your future real estate needs.
B
Bryan Ozog8 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Everything about the selling process with Pavia was professional and well executed. They helped guide me through the selling process effortlessly. I could not have done this without them. I would highly recommend them to anyone else and well be using them again in the future.
Response from the owner · 4 years ago
Thank you so much for choosing us as your Real Estate professional. Your feedback is highly appreciated and important to us! And of course, please don’t hesitate to contact Pavia Real Estate Services for all your future real estate needs.
R
Robert G Williams IIILocal Guide · 23 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
After 81 years the decision was made to close our family business, Stanley Furniture House. Pavia Real Estate and John Jweid were chosen to sell the building. The first thing that John did was lease the building to help cover expenses while the building was on the market. Although it took alittle longer than expected, the point is that John never gave up and got it sold. I would highly recommend Pavia Real Estate and John Jweid for all your real estate needs.
Response from the owner · 4 years ago
Thank you so much for choosing us as your Real Estate professional. Your feedback is highly appreciated and important to us! And of course, please don’t hesitate to contact Pavia Real Estate Services for all your future real estate needs.
J
Johnny ErimaLocal Guide · 106 reviewsiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
One of the best real estate agent 🏡 really professional, hey luke keep it that way good service 👍🏾
Response from the owner · 5 years ago
Congratulations on your new home! Thank you so much for choosing us as your Real Estate professional. Your feedback is highly appreciated and important to us! And of course, please don’t hesitate to contact Pavia Real Estate Residential for all your future real estate needs.
