Analyzing 9,404,9459.4M ReviewsFor 26,79826.8K Experts
Google reviewers rate the agency 4.8 out of 5 based on 44 reviews, with the owner responding to only 2% of them. Customers frequently praise agents for their punctuality, clear communication, and ability to guide buyers and sellers through complex transactions efficiently. Positive feedback highlights professional conduct, responsiveness to inquiries, and successful negotiation of home prices. However, low-star reviews cite specific instances of perceived unethical behavior, including contract violations and security negligence regarding unlocked properties.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
Bar = this company · dark tick = category median.
45 Google reviews we collected
Phrases our text analysis found in 30 written reviews
How often each topic comes up in the written reviews
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Caroline baker from was fantastic she is always available and helpful she made are process as painless as possible”
“…g offers and discussing the details Brenda is very professional and I would recommend her to my friends and family and will.…”
“Carol Herbert is an outstanding individual who prides herself on making her clients feel happy, satisfied, trusted, listened to, etc.”
“Working with Natalee throughout my home-buying process was an outstanding experience from start to finish.”
“Having to buy a home quickly, my first call was to Natalee with Coldwell Banker!”
“The process was efficient, well-communicated, and genuinely positive from beginning to end.”
“He made sure I got the best price for my property.”
praise complaint · found by our text analysis, Google review wording unchanged.
Caroline baker from was fantastic she is always available and helpful she made are process as painless as possible
Buying our first home was a hurdle but Caroline Baker helped us every step of the way. She was knowledgeable and supportive. She kept us and the mortgage company we were working with on point. She was always available to talk to or text! I doubt we would've made it to the close with out her guidance!!!
Natalie sold our house in a day! Actually in hours it doesn’t get much better than that! Thank you Natalie for your hard work and enthusiasm. You can really tell that you love what you do. Keep up the amazing work. Thank you from the bottom of our hearts.
Cynthia Cone from Caldwell bankers is amazing. Her team worked effortlessly to make sure that me and my family found a beautiful home. I cannot thank you enough. You were all amazing. You made the hardest parts. The easiest I would recommend anyone And everyone. Thank you for everything.
Was treated very courteous and respectfully in the entire process of searching for a home and making offers and discussing the details Brenda is very professional and I would recommend her to my friends and family and will. We are extremely satisfied with Caldwell Banker realtor and Brenda St. Louis.
Landlord selling the house I rent out of and these realtors have left my doors unlocked and even opened while i’ve been at work twice now. Amazingly professional!
4.8 ★★★★★ 44 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Caroline baker from was fantastic she is always available and helpful she made are process as painless as possible
Buying our first home was a hurdle but Caroline Baker helped us every step of the way. She was knowledgeable and supportive. She kept us and the mortgage company we were working with on point. She was always available to talk to or text! I doubt we would've made it to the close with out her guidance!!!
Natalie sold our house in a day! Actually in hours it doesn’t get much better than that! Thank you Natalie for your hard work and enthusiasm. You can really tell that you love what you do. Keep up the amazing work. Thank you from the bottom of our hearts.
Cynthia Cone from Caldwell bankers is amazing. Her team worked effortlessly to make sure that me and my family found a beautiful home. I cannot thank you enough. You were all amazing. You made the hardest parts. The easiest I would recommend anyone And everyone. Thank you for everything.
Was treated very courteous and respectfully in the entire process of searching for a home and making offers and discussing the details Brenda is very professional and I would recommend her to my friends and family and will. We are extremely satisfied with Caldwell Banker realtor and Brenda St. Louis.
Landlord selling the house I rent out of and these realtors have left my doors unlocked and even opened while i’ve been at work twice now. Amazingly professional!
Our agent Brenda St.Louis was very professional and knowledgeable and helped with a seamless sale of our home.
Carol Herbert is an outstanding individual who prides herself on making her clients feel happy, satisfied, trusted, listened to, etc. We were very fortunate to have her as our Realtor when we bought our home as well as when we sold our home. She is extremely knowledgeable, highly professional, and one of the most caring people we have ever met. If you are looking for a realtor we highly recommend her! Michele & Melanie Arbour
He made sure I got the best price for my property.
Having to buy a home quickly, my first call was to Natalee with Coldwell Banker! Working with Natalee throughout my home-buying process was an outstanding experience from start to finish. She was knowledgeable, responsive, and incredibly supportive every step of the way. With so many moving parts and time-sensitive decisions, Natalee consistently kept everything organized and on track, which made what could have been a stressful process feel very manageable. When Natalee was unavailable one day, Caroline stepped in seamlessly and spent the entire day showing me homes. Her flexibility, professionalism, and willingness to jump in ensured nothing was delayed, and I truly appreciated how smooth and coordinated the teamwork was. Natalee’s recommendation to Homestead Funding was also invaluable. She connected me with Dayna, who was wonderful to work with—responsive, efficient, and extremely knowledgeable. Dayna was able to get me approved within hours, which made a huge difference and helped keep everything moving forward without delays. Another recommendation from Natalee was my legal team, I had a great experience with Stafford, Carr & McNally, P.C.. Suzanne was very helpful throughout the process, clear in her communication, and attentive to detail. When she had to step out during my closing, Nate stepped in and handled everything seamlessly. He quickly and thoroughly walked me through all of my paperwork, explained everything in a way that was easy to understand, and made sure I was fully protected legally. Overall, the entire team—from my realtor, to the mortgage company, to the attorneys—worked together seamlessly. The process was efficient, well-communicated, and genuinely positive from beginning to end. I am extremely grateful for everyone involved and would highly recommend this team to anyone buying a home.
Analyzing 9,404,9459.4M ReviewsFor 26,79826.8K Experts
