Mover · Round Lake Beach, IL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty69−3.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 78 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 26%
4.8★★★★★801 Google reviews · 22 photos
94%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$415typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
College Hunks Hauling Junk and Moving Lake County at a glance
Customers frequently praise the crew for being punctual, professional, and efficient while carefully handling furniture. Positive reviews highlight clear communication, reasonable pricing for standard moves, and the ease of booking online. However, lower-rated feedback indicates recurring issues with last-minute cancellations, unexpected additional charges, and poor follow-up when items are damaged or lost during the service.
Google rating: 4.8 out of 5 from 801 reviews (94% five-star).
Reviews on this page: 801 Google reviews (674 with written comments, 13 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 24, 2026.
Service: Furniture Delivery serving Round Lake Beach, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other furniture delivery
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
This companyFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.College Hunks Hauling Junk and Moving Lake County: 84/100 on this factor. Category median: 92.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.College Hunks Hauling Junk and Moving Lake County: 76/100 on this factor. Category median: 88.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.College Hunks Hauling Junk and Moving Lake County: 69/100 on this factor. Category median: 96.B
69
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.College Hunks Hauling Junk and Moving Lake County: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.College Hunks Hauling Junk and Moving Lake County: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.College Hunks Hauling Junk and Moving Lake County: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
801 Google reviews we collected
4.8of 5
5 stars75494%
4 stars142%
3 stars10%
2 stars51%
1 star273%
Praise vs complaints
Phrases our text analysis found in 674 written reviews
96%praise
Praise1,37096%
Complaints554%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2819%
Reasonable10271%
Overpriced64%
Not sure86%
$415-49% vs typical furniture delivery
Middle half of what 137 customers paid ($135–$805) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude41929%
Speed & response39328%
Quality & results23116%
Would recommend19314%
Price & value1269%
Communication473%
Honesty & trust161%
What customers talk about
We read 674 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Demarcus, Gustavo, Randy, and Chris were kind, communicative, and so helpful when moving into our first home.”
“All the issues with our quote, the additional charge and the comments from dispatch are completely unprofessional and make for a negative customer experience.”
“Fast, friendly, & efficient removal - I’d recommend Gustavo & Richard to anyone requiring service.”
“This move was my 87-year-old mother who has dementia moving into assisted, living the delays of this day alone.”
“They did an excellent job and I really appreciate their help”
“…tual move experience is quite over-shadowed due to the mishandling of damaged College Hunks caused to several large glass, metal, and wood furniture a…”
“10/10 would recommend College Hunks for your next move.”
“We will never use them again and will always recommend against their services.”
“Quick and prompt service for great price from College Hunks in Crystal Lake.”
“The movers were great, but I was a bit irritated by the hidden fees.”
“They were fast, professional, polite, and it was great to deal with a company that communicates effectively.”
“They did not communicate anything with us until WE reached out to inquire.”
“They were friendly and professional and it was honestly one of the hottest days and they didn’t moan - they just got stuck in and got the job done and…”
People customers mention
Chris40 reviews
Demarcus24 reviews
Gustavo23 reviews
Mark21 reviews
Rodrigo20 reviews
Jonathan19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired College Hunks Hauling Junk and Moving Lake County for 8 kinds of job. Pick one to see what they paid and said.
DebraLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Chris, Randy and Jonathan were great! They took really good care of my furniture and were great to work with. I would definitely use them again’
Paid $1–500Reasonable priceLocal moving
Pamela1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
We had Gustavo and Randy come today and load our furniture into a Pod. The pieces were very heavy, but they were able to get everything into the Pod. The men were very professional and kind!! We will definitely be using them to unload the Pod!!!
Paid $1–500Reasonable priceService not listed
Samuel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Gustavo and Damien were awesome help today as well as professional and good company to talk to during the service. Would recommend.
AnnaLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They got all my heavy stuff out so quickly, I was so impressed, I blinked and it was done. Also very friendly and personable. Thank you Chris, Richard, and Randy! Made my move a lot smoother! I appreciate it so much.
Paid $500–1,000Reasonable priceLocal moving
Vicky6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Gustavo, Damian and Jonathan did an amazing job! Quick, professional and pleasant!
Ashley1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nice polite guys (Gustavo, Damian & Jonathan) who were able to move some heavy furniture out of narrow space for me. Thankful for all their efforts!
10/10 would recommend College Hunks for your next move. Demarcus, Gustavo, Randy, and Chris were kind, communicative, and so helpful when moving into our first home.
Response from the owner · a day ago
Your review means a lot, Alex Hibbard-Brown. The team at College Hunks Hauling Junk and Moving Lake County works hard to provide dependable movers who handle every box with care. We’re thrilled we delivered the stress-free experience you deserve.
Marvin Mendoza6 reviewsiTotal number of Google reviews Marvin has written across all businesses on Google Maps, not just this one.
Glad we were able to help, Marvin Mendoza! We always strive to provide the best experience for our customer’s junk removal and moving needs and are extremely pleased to see this was the case for you. Thank you for choosing and supporting College HUNKS Hauling Junk & Moving and we hope to provide you with the same great service again next time!
Debra OlerLocal Guide · 26 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Chris, Randy and Jonathan were great! They took really good care of my furniture and were great to work with. I would definitely use them again’
Price assessment: Reasonable price
Price: $1–500
Services: Local moving
Response from the owner · 3 days ago
Debra Oler, Thank you for choosing College HUNKS Hauling Junk & Moving. We hope to be your go-to company for all of your labor, junk hauling and moving needs. We really appreciate you taking the time to share your feedback with us. Thank you again!
Donna Anderson8 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Thank you, Donna Anderson, for your positive feedback. We’re happy to hear you had a good experience with College HUNKS Hauling Junk & Moving and hope you will turn to us again in the future for any of your junk removal and moving needs.
Baker Family9 reviewsiTotal number of Google reviews Baker has written across all businesses on Google Maps, not just this one.
Fast, friendly, & efficient removal - I’d recommend Gustavo & Richard to anyone requiring service. Thanks!
Services: Moving-related junk removal
Response from the owner · 4 days ago
Baker Family, We appreciate you taking the time to leave us such a great review. We are thrilled that you enjoyed your experience and our team will definitely be happy to read what you wrote. We put customer satisfaction as our top priority and your review proves our hard work does not go unnoticed. Thank you for the kind words and we’re truly grateful for amazing customers like you.
Alex Balayants7 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
I had Gustavo and Randy helping me move. The service was professional from the guys, and Dan the manager assuaged my concerns. They’re local too, which is always a plus. They handled my old things with care and were consummate professionals.
Services: Small furniture moving, Local moving
Response from the owner · 5 days ago
Your feedback is important to us. Thank you for choosing and supporting College HUNKS Hauling Junk & Moving. It means the world to us!
Pamela Horn1 reviewiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
We had Gustavo and Randy come today and load our furniture into a Pod. The pieces were very heavy, but they were able to get everything into the Pod. The men were very professional and kind!! We will definitely be using them to unload the Pod!!!
Price assessment: Reasonable price
Price: $1–500
Services: Service not listed
Response from the owner · 2 months ago
Thanks so much, Pamela Horn. Whether it’s old furniture or yard debris, our junk hauling experts at College Hunks Hauling Junk and Moving Lake County are happy to take care of the heavy lifting. We’re thrilled we could help with your cleanout.
Samuel G3 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Gustavo and Damien were awesome help today as well as professional and good company to talk to during the service. Would recommend.
Price assessment: Reasonable price
Price: $500–1,000
Services: Oversized-item moving
Response from the owner · a week ago
Glad we were able to help, Samuel G! We always strive to provide the best experience for our customer’s junk removal and moving needs and are extremely pleased to see this was the case for you. Thank you for choosing and supporting College HUNKS Hauling Junk & Moving and we hope to provide you with the same great service again next time!
AnnaLocal Guide · 9 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
They got all my heavy stuff out so quickly, I was so impressed, I blinked and it was done. Also very friendly and personable. Thank you Chris, Richard, and Randy! Made my move a lot smoother! I appreciate it so much.
Price assessment: Reasonable price
Price: $500–1,000
Services: Local moving
Response from the owner · a week ago
Anna, Thank you for taking the time to share your wonderful review. Our team works diligently to provide our customers the best junk hauling and moving experiences. Reviews such as yours help provide them with encouragement to keep doing what they are doing. Thank you again for choosing College HUNKS Hauling Junk & Moving, we greatly appreciate it!
Vicky D6 reviewsiTotal number of Google reviews Vicky has written across all businesses on Google Maps, not just this one.
Gustavo, Damian and Jonathan did an amazing job! Quick, professional and pleasant!
Price assessment: Not sure
Price: $500–1,000
Services: Moving-related junk removal
Response from the owner · a week ago
Vicky D, We’re happy to hear we were able to meet your expectations! It means so much to us when customers share their experiences. Please do not hesitate to contact us again for any of your junk hauling and moving needs!
