iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%54+29.5Reliability 24%0+0Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty56−4.4Momentum penalty0−10Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.36SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#62 of 62 furniture removal servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.7★★★★★349 Google reviews · 24 photos
91%five-star reviews
3.38★last 12 monthsiAverage stars on reviews from the last 12 months only.
30%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
70%reviews answered by the owner
$1.1ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
College Hunks Hauling Junk and Moving Rockford at a glance
Google reviewers rate College Hunks Hauling Junk and Moving Rockford 4.7 out of 5 based on 349 reviews, with the owner responding to 70 percent of them. Customers frequently cite punctuality, professional communication, and careful handling of furniture during moves and junk removal services. However, a recurring criticism in low-star reviews involves improper item wrapping leading to damage, along with complaints about inadequate staffing for large jobs and billing discrepancies.
Google rating: 4.7 out of 5 from 349 reviews (91% five-star).
Reviews on this page: 349 Google reviews (252 with written comments, 6 with photos).
Owner responses: the business replied to 70% of reviews.
Most recent review: October 2, 2026.
Service: Furniture Removal Service serving Loves Park, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other furniture removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
This companyFurniture Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.College Hunks Hauling Junk and Moving Rockford: 54/100 on this factor. Category median: 98.C
54
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.College Hunks Hauling Junk and Moving Rockford: 0/100 on this factor. Category median: 98.F
0
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.College Hunks Hauling Junk and Moving Rockford: 56/100 on this factor. Category median: 100.C
56
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.College Hunks Hauling Junk and Moving Rockford: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.College Hunks Hauling Junk and Moving Rockford: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.College Hunks Hauling Junk and Moving Rockford: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
349 Google reviews we collected
4.7of 5
5 stars31891%
4 stars62%
3 stars31%
2 stars10%
1 star216%
Praise vs complaints
Phrases our text analysis found in 252 written reviews
93%praise
Praise48993%
Complaints357%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
67%fair
Great price233%
Reasonable233%
Overpriced233%
Not sure00%
$1.1k+7% vs typical furniture removal services
Middle half of what 5 customers paid ($448–$1.3k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15730%
Speed & response12824%
Would recommend7414%
Quality & results6813%
Price & value6512%
Communication234%
Honesty & trust92%
What customers talk about
We read 252 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The crew that came was on time, courteous and efficient.”
“…one of the movers tried to hit me up after the mov which is insanely unprofessional.…”
“Next day they were right on time and were so great with our disorganized chaos.”
“Zero Stars - NO SHOW NO CALL to an estimate for moving.”
“I would definitely use them again and recommend them for sure!”
“I Do not recommend this moving company workers are not properly trained put a hole in my wall the boss does not care about the employees or there pay…”
“They got the job done quickly, and I would have no problem calling them again.”
“…nd he keeps their tips if they don’t say anything one of them told me terrible experience and overpriced for the job do not recommend…”
“The guys are always prompt, very hard working, and provide a reasonable rate.”
“…f they don’t say anything one of them told me terrible experience and overpriced for the job do not recommend…”
“Great communication and arrived exactly when scheduled.”
“Christian, Adrian & Jojo were professional, friendly, honest and went out of their way to make sure items were removed safe and secure for the donation sites.”
“You can not trust them.”
People customers mention
Brandon7 reviews
Chris5 reviews
Victor4 reviews
Bruno4 reviews
Justin4 reviews
Chicago3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired College Hunks Hauling Junk and Moving Rockford for 8 kinds of job. Pick one to see what they paid and said.
Jay3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★
I Do not recommend this moving company workers are not properly trained put a hole in my wall the boss does not care about the employees or there pay enough for them to do the work carefully in right all he cares about is the end of the job when the bill is paid and he keeps their tips if they don’t say anything one…
Paid $1,200–1,400OverpricedLocal moving
Emily5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Nothing but good things to say about this company. I booked a next morning junk removal and they called me that night to get details and confirm. Next day they were right on time and were so great with our disorganized chaos. We needed their help fast and they delivered! They gave us a great price too! Highly recommend.
Paid $400–600Great priceService not listed
Kevin9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Had to replace a hated couch so did online appointment. Something showed on their site that couldn't be replicated. A little back and forth but got resolved. Two gentlemen showed at time they said and were very professional and had a very good process. Thank you.
Paid $1–200Reasonable priceService not listed
Janet2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had a great experience with college hunks today. Very professional, careful and went well beyond my expectations. Great communication and arrived exactly when scheduled. Don’t hesitate to hire this company for your move or trash removal.
They came on time. Did a great job remo ing my dresser. Crew were very pleasant to work with. Would use them again
Response from the owner · 3 weeks ago
Adeline Matusiak, Thank you for sharing your experience with us! We appreciate your review and are always more than happy to help whenever you are in need of any junk hauling or moving services in the future.
Diane LogsdonLocal Guide · 11 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
We needed a short notice, small move from one assisted living facility to another and the "hunks" came through for us.
I scheduled with the corporate office and the local movers were great. They moved everything (mostly) safely and efficiently.
I would offer that the corporate office could require some pre-recorded video training for new employees that would keep them from slamming antique furniture wheels against door thresholds. Antiques 'wheels' are VERY different furniture than current-day workshop casters.
We were pleased with the service and plan to use them again when we have a need!
Response from the owner · 3 months ago
Thank you so much for taking the time to share your feedback!
Jay Ruger3 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
I Do not recommend this moving company workers are not properly trained put a hole in my wall the boss does not care about the employees or there pay enough for them to do the work carefully in right all he cares about is the end of the job when the bill is paid and he keeps their tips if they don’t say anything one of them told me terrible experience and overpriced for the job do not recommend
Price assessment: Overpriced
Price: $1,200–1,400
Services: Local moving
Response from the owner · 7 months ago
Jay Ruger, if you truly believe we don’t care about the employees why do you think they still work for me? Also, I do not keep the tip for damages that occur during the move. If you like to understand how I run my business, you could call me at any time.
Emily Apitz5 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Nothing but good things to say about this company. I booked a next morning junk removal and they called me that night to get details and confirm. Next day they were right on time and were so great with our disorganized chaos. We needed their help fast and they delivered! They gave us a great price too! Highly recommend.
Price assessment: Great price
Price: $400–600
Services: Service not listed
Response from the owner · 7 months ago
Your feedback means the world, Emily Apitz. At College Hunks Hauling Junk and Moving, we make junk removal simple, from estate cleanouts to everyday trash pickup. We’re glad we could take some weight off your shoulders.
Dan Ross1 reviewiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Had a great experience with CHHJ Rockford. We just completed a move and had a lot of items to get rid of that were left by the previous owner or shouldn't have moved to begin with. The crew that came was on time, courteous and efficient. I would definitely use them again.
Response from the owner · 10 months ago
Thank you, Dan Ross, for your positive feedback. We’re happy to hear you had a good experience with College HUNKS Hauling Junk & Moving and hope you will turn to us again in the future for any of your junk removal and moving needs.
Kevin Lee9 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Had to replace a hated couch so did online appointment. Something showed on their site that couldn't be replicated. A little back and forth but got resolved. Two gentlemen showed at time they said and were very professional and had a very good process. Thank you.
Price assessment: Reasonable price
Price: $1–200
Services: Service not listed
Response from the owner · 10 months ago
Kevin Lee, We appreciate you taking the time to leave us such a great review. We are thrilled that you enjoyed your experience and our team will definitely be happy to read what you wrote. We put customer satisfaction as our top priority and your review proves our hard work does not go unnoticed. Thank you for the kind words and we’re truly grateful for amazing customers like you.
Cindy HawsLocal Guide · 27 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Very bad experience with this business. You can not trust them. When moving out old appliances and furniture the workers said they would take 2 twin mattresses in the load if we tipped them. Then, unkown to us the workers threw the mattresses out into a ditch about 3 miles from my place. A neighbor saw the mattress in the ditch and we had to go retrieve them. But the workers pocketed $200 extra. The company didn't offer to compensate. I will not use this company again.
Response from the owner · 11 months ago
Cindy Haws, We’re so sorry to hear about your recent experience with our services. We would like to hear more about your experience in greater detail if you could please contact us at +1 815-255-8213 when you have a moment.
Sherry FranksLocal Guide · 22 reviewsiTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
So I'm not sure what happened I believe it was in September if this year I hired this company to help me move a bunch of boxes from my basement to the garage I thought everything went wonderful I even spoke to the manager victor and told him that when I ready to bring the boxes back in I definitely will be going through them. I called on Friday morning and spoke to victor and asked if we could set something up for next sat and he said he had to check the schedule and he would get back to me it is mon Eve know and still haven't heard from him I guess he doesn't want my business which I understand that's his choice but he could have at least told me that instead of leaving me hang. You snooze you loose
Services: Moving-related packing
Response from the owner · 11 months ago
Sherry Franks, We are sincerely sorry to hear you did not have a better experience with our team. Please give us a call when you get a chance so we can connect you with management to discuss your experience further at +1 815-255-8213. We hope to hear from you soon.
Janet Cary2 reviewsiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Had a great experience with college hunks today. Very professional, careful and went well beyond my expectations. Great communication and arrived exactly when scheduled. Don’t hesitate to hire this company for your move or trash removal.
Price assessment: Reasonable price
Price: $1,000–1,200
Services: Local moving
Response from the owner · a year ago
We’re so glad to hear this, Janet Cary! At College Hunks Hauling Junk and Moving, our movers are detail-oriented when it comes to furniture handling, from wrapping to careful unloading. Thanks for your trust.
Larry RobertsLocal Guide · 28 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Thanks for Ghosting us after talking to other residents of the building who had no idea wat they were talking about. We saved over $400., (not including the electronics you were going to charge a lot extra for), the next day with another company.
Services: Service not listed
Response from the owner · a year ago
Larry Roberts, We’re very sorry you did not have a great experience with our business and wanted to apologize on behalf of our entire team. We’d be more than happy to facilitate a resolution if you could please contact us directly at +1 815-255-8213.
