Frank Oetlinger7 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys are the best! Responsive, very competent!
Collett Systems LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%96+25Value 15%95+14.5Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 31 apple repair servicesPosition by Experts Score among all companies we track in this category. · better than 90%
5.0 ★★★★★ 41 Google reviews · 2 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
59%reviews answered by the owner
Jul 2026latest review
Collett Systems LLC at a glance
Google reviewers rate Collett Systems LLC five stars based on forty-one reviews, noting that the owner replied to fifty-nine percent of them. Customers describe the company as a reliable computer consultant in West Bend, Wisconsin, that handles repairs, data transfers, and system maintenance with prompt turnaround times. Recurring themes include clear communication, fair pricing, and knowledgeable staff who explain options clearly. No common criticisms appear in the provided five-star excerpts.
- Google rating: 5.0 out of 5 from 41 reviews (98% five-star).
- Reviews on this page: 41 Google reviews (33 with written comments).
- Owner responses: the business replied to 59% of reviews.
- Most recent review: July 21, 2026.
- Service: Apple Repair Service serving West Bend, Wisconsin.
Data from Google, last updated October 28, 2026.
Score profile vs other apple repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Collett Systems LLC: 97/100 on this factor. Category median: 92.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Collett Systems LLC: 96/100 on this factor. Category median: 90.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Collett Systems LLC: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Collett Systems LLC: 95/100 on this factor. Category median: 100.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Collett Systems LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
41 Google reviews we collected
- 5 stars4098%
- 4 stars12%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 33 written reviews
- Praise7097%
- Complaints23%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2231%
- Speed & response1318%
- Would recommend1217%
- Price & value811%
- Quality & results710%
- Honesty & trust710%
- Communication34%
What customers talk about
We read 33 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very friendly, timely, thorough and reasonably priced when addressing my situation.”
“Highly-reliable, extremely responsive, can fix any problem.”
“I'm extremely pleased with what they've done for me, and would highly recommend them to address whatever computer issues you might have.”
“And the price was extremely reasonable and very affordable.”
“They stand by their work, and I can promise you that your computer needs will be handled with the same incredible diligence and quality service.”
“They are very knowledgeable, friendly, honest and easy to understand.”
“They were upfront with all costs and great at communicating the time frame.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Bob14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I was very pleased with my recent experience with Collette. They were very friendly, timely, thorough and reasonably priced when addressing my situation. Communication was great as well. I would recommend this business.
SteveLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
They went above and beyond in servicing my laptop. I went in just wanting my laptop dust and debris blown out and my cooling fans checked as my laptop was beginning to run hot. But they wanted to check a good many other things as well, which was extremely helpful. They found viruses that my anti-virus software never…
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Collett Systems helped save my lap top and money. They knew exactly what was wrong with my lap top. They not only fixed my problem, they made sure to give me options as to what they could do for me so I could better understand what I wanted out of my computer. They also helped me save money as I thought I would need…
Judy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
As a business owner I've worked with Collett Systems the past 11 years. Highly-reliable, extremely responsive, can fix any problem. Gold standard at Collett Systems. The entire team has one goal and that's to watch out for its clients and help grow your business. Locally owned, and they care. Qualities in today's…
Jennifer12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Responsive, honest, and knowledgeable. I had an issue with my computer screen that I took in to get fixed. Turns out my PC was still under warranty. Melissa gave me the right info to contact Dell, when I'd previously not been able to get any help from them. Definitely recommend and I'll be back if something happens again once my warranty is up!
Jean9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Our desktop computer needed a cover repair. They were upfront with all costs and great at communicating the time frame. I felt the price for repair was very fair. Communication was perfect and they were so friendly! Will definitely recommend to anyone!!
Photos
Customer reviews
5.0 ★★★★★ 41 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Bob Seidel14 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was very pleased with my recent experience with Collette. They were very friendly, timely, thorough and reasonably priced when addressing my situation. Communication was great as well. I would recommend this business.
Steve SchroederLocal Guide · 22 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey went above and beyond in servicing my laptop. I went in just wanting my laptop dust and debris blown out and my cooling fans checked as my laptop was beginning to run hot. But they wanted to check a good many other things as well, which was extremely helpful. They found viruses that my anti-virus software never caught, and streamlined my laptop's performance by suggesting changes that would decrease processor consumption. It's now running like it's brand new, and the overheating problem is completely resolved. And the price was extremely reasonable and very affordable. They stand by their work, and I can promise you that your computer needs will be handled with the same incredible diligence and quality service. I'm extremely pleased with what they've done for me, and would highly recommend them to address whatever computer issues you might have.
Response from the owner · 4 months ago
Thanks for the review! We're happy everything turned out well!
Julie Gullickson4 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCollett Systems helped save my lap top and money. They knew exactly what was wrong with my lap top. They not only fixed my problem, they made sure to give me options as to what they could do for me so I could better understand what I wanted out of my computer. They also helped me save money as I thought I would need a new one. They are very knowledgeable, friendly, honest and easy to understand. I will be taking all my computer needs to them in the future. Oh and my good old laptop top? She runs like a champ now!
Judy Steffes6 reviewsTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAs a business owner I've worked with Collett Systems the past 11 years. Highly-reliable, extremely responsive, can fix any problem. Gold standard at Collett Systems. The entire team has one goal and that's to watch out for its clients and help grow your business. Locally owned, and they care. Qualities in today's environment that are extremely hard to find.
Response from the owner · 7 months ago
Thanks Judy - always a pleasure working with you.
Jennifer Loop12 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleResponsive, honest, and knowledgeable. I had an issue with my computer screen that I took in to get fixed. Turns out my PC was still under warranty. Melissa gave me the right info to contact Dell, when I'd previously not been able to get any help from them. Definitely recommend and I'll be back if something happens again once my warranty is up!
Response from the owner · 9 months ago
Thank you for taking the time to leave us a review. So glad we were able to connect you with the right Dell tech support.
Jean Klahn9 reviewsTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur desktop computer needed a cover repair. They were upfront with all costs and great at communicating the time frame. I felt the price for repair was very fair. Communication was perfect and they were so friendly! Will definitely recommend to anyone!!
Response from the owner · 10 months ago
Thank you so much for taking the time to leave this review, we really appreciate it. Being upfront about costs, communicating clearly, and respecting people’s time is how we believe tech support should work, so it means a lot to hear that reflected in your experience. We’re glad we could help with the repair, and we truly appreciate the recommendation. If you ever need anything in the future, we’re happy to help.
Ron SchmidtLocal Guide · 78 reviewsTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey at great at getting your computer running again.
Response from the owner · 10 months ago
Thanks! We're always happy to help!
Dianne Frounfelker8 reviewsTotal number of Google reviews Dianne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIn our experience, Collett Systems is a great place to go to have your computer problems solved. The techs are knowledgable and personable. Their service is a quick turn around. We got our computer back within two days. When we picked it up we were told to call if we had any more problems. They had updated our Mac's system and generally "cleaned" it up. They also came to the conclusion that there was interference in our apartment that was causing our problems. They gave us a keyboard and mouse to use instead of our bluetooth combination. They were completely correct. Our problem was solved. They told us to keep the keyboard and mouse. We are really happy with the experience and outcome.
Response from the owner · a year ago
We're so happy to hear things are working smoothly. Thank you for taking the time to review us.
JenVarsity7 reviewsTotal number of Google reviews JenVarsity has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrompt, efficient, and friendly! Collett Systems helped us manage an ongoing issue that we had been having with our laptop. It was up and running again in relatively no time at all. We appreciate you!
Response from the owner · a year ago
Thank you for your kind words! We’re so glad we could get your laptop back up and running quickly. We truly appreciate your trust in us and look forward to helping you again whenever you need us.
Business details
- Address: 419 S Main St, West Bend, WI 53095
- Phone: (262) 384-4400
- Website: collettsystems.com
- Service area: West Bend, WI