Auto body shop · Raleigh, NC · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%90+52.8Reliability 26%80+20.9Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty65−3.5Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 36%
5.0★★★★★90 Google reviews · 14 photos
99%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite rapid turnaround times, transparent pricing, and detailed communication regarding repair progress as key benefits. The shop handles collision repairs, bumper fixes, and interior issues, often coordinating directly with insurance companies. One recurring criticism suggests the business may decline service for older vehicles, which frustrated at least one customer who felt excluded based on their car's age.
Google rating: 5.0 out of 5 from 90 reviews (99% five-star).
Reviews on this page: 90 Google reviews (79 with written comments, 6 with photos).
Owner responses: the business replied to 17% of reviews.
Most recent review: October 16, 2026.
Service: Auto Body Shop serving Raleigh, North Carolina.
Data from Google, last updated November 1, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Collision Masters LLCAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Collision Masters LLC: 90/100 on this factor. Category median: 89.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Collision Masters LLC: 80/100 on this factor. Category median: 86.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Collision Masters LLC: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Collision Masters LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Collision Masters LLC: 65/100 on this factor. Category median: 100.B
65
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
90 Google reviews we collected
5.0of 5
5 stars8999%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
99%praise
Praise13499%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price788%
Reasonable113%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3224%
Would recommend3022%
Staff & attitude2518%
Honesty & trust1511%
Price & value1410%
Speed & response1310%
Communication75%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Honest and reasonable estimation and great work to back it up.”
“I highly recommend trusting them with your repairs.”
“Scott was great to work with—fair, honest, and incredibly helpful.”
“Their clear communication, transparent approach, and seamless coordination made me feel valued and taken care of as a customer.”
“Scott and his team provided exceptional quality at a reasonable price.”
“They were able to get my car in for repairs much more quickly than other shops I contacted.”
“Great service, fair pricing, and good communication.”
People customers mention
Scott26 reviews
Julie4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Collision Masters LLC for 2 kinds of job. Pick one to see what they paid and said.
JJenniferLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had a great experience with Collision Masters! They were able to get my car in for repairs much more quickly than other shops I contacted.
Scott was great to work with—fair, honest, and incredibly helpful. The repair ended up costing about half of what one competitor quoted. There was also a difficult part to track…
Great priceBody & Trim
LLillyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is super random but I broke my necklace and I knew the pendant was underneath my seat so I gave them a call to see if they could take my seat out to help me look for it. Brittney answered and was so sweet and said I could come in now. When I got there, I wasn’t there longer than 10 minutes and Scott found it!…
NNelson4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Scott was recommended to me at Chapel Hill Tires. He was gracious in helping fix a problem with my BMW. His service was fast, well done, and one third the price quoted by one of his competitors.He was also at the top of a ChatGPT search for Raleigh’s best body shops.
Great priceBody & Trim
AAdam4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Terrible experience. Apparently this company is too good for people who have cars that are 10 years old. I guess this must be so good. They don’t really need it.
DDanielLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Worked with Scott and Brittany over at Collision Masters. They made the experience great! Never having used a auto body repair shop before, they explained the process and made sure I was informed every step of the way! Thank you!
PaintingBody & Trim
JJeff4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Took my truck here after a blown tire shredded the bed side. Scott and his team were great. They kept me in the loop and let me know as the job progressed. I would highly recommend them. Good honest people!
Had a great experience with Collision Masters! They were able to get my car in for repairs much more quickly than other shops I contacted.
Scott was great to work with—fair, honest, and incredibly helpful. The repair ended up costing about half of what one competitor quoted. There was also a difficult part to track down, and Scott went the extra mile to find it, which helped avoid more extensive repairs and additional cost.
Great service, fair pricing, and good communication. I would definitely return to Collision Masters for any future repairs. Thank you, Scott!
Price assessment: Great price
Services: Body & Trim
Response from the owner · a month ago
Thank you for trusting us with your repair! We hope you will not need us in the future! We are happy to help anytime! Scott
L
Lilly MLocal Guide · 12 reviewsiTotal number of Google reviews Lilly has written across all businesses on Google Maps, not just this one.
This is super random but I broke my necklace and I knew the pendant was underneath my seat so I gave them a call to see if they could take my seat out to help me look for it. Brittney answered and was so sweet and said I could come in now. When I got there, I wasn’t there longer than 10 minutes and Scott found it! Truly a life saver! Will be going to them for any and all mechanical/body shop needs.
Response from the owner · a month ago
Thank you for your sweet words. We are glad we could help!
N
Nelson Allison4 reviewsiTotal number of Google reviews Nelson has written across all businesses on Google Maps, not just this one.
Scott was recommended to me at Chapel Hill Tires. He was gracious in helping fix a problem with my BMW. His service was fast, well done, and one third the price quoted by one of his competitors.He was also at the top of a ChatGPT search for Raleigh’s best body shops.
Price assessment: Great price
Services: Body & Trim
Response from the owner · 2 months ago
Thank you so much for your kind words! We are glad we could get it fixed quickly for you.
R
Ravi Teja Meduri3 reviewsiTotal number of Google reviews Ravi has written across all businesses on Google Maps, not just this one.
Terrible experience. Apparently this company is too good for people who have cars that are 10 years old. I guess this must be so good. They don’t really need it.
Response from the owner · 3 months ago
We do work on cars that are 10 years old. Depending on the vehicle, availability of parts and the insurance company. Unfortunately, with the prices of parts and labor most are a total loss. Your insurance company will only pay for used or aftermarket parts which we will not use. Therefore, you will be responsible for the price difference in those parts if they are even available. We will be happy to go over your vehicle with you, so you understand the process.
J
Jimmy HillLocal Guide · 34 reviewsiTotal number of Google reviews Jimmy has written across all businesses on Google Maps, not just this one.
Worked with Scott and Brittany over at Collision Masters. They made the experience great! Never having used a auto body repair shop before, they explained the process and made sure I was informed every step of the way! Thank you!
Services: Painting, Body & Trim
Response from the owner · 4 months ago
Thank you for your kind words. We strive to make the process of getting your vehicle repaired as easy as possible. We are glad our team could help getting your truck back into pre accident condition!
S
Sean EwingLocal Guide · 65 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Took my truck here after a blown tire shredded the bed side. Scott and his team were great. They kept me in the loop and let me know as the job progressed. I would highly recommend them. Good honest people!
Price assessment: Great price
Services: Body & Trim
Response from the owner · 9 months ago
Thank you for trusting us with your truck repair Jeff. We were happy to help you get your truck looking great again.
S
Stella Blake3 reviewsiTotal number of Google reviews Stella has written across all businesses on Google Maps, not just this one.
I'm so glad I found Collision Master's. They are so professional and so easy to work with. I had a wonderful experience with brittany she was so professional and very quick to help. Scott was also nice and very helpful. Thank you both so much. I will recommend them to everyone.
Response from the owner · 9 months ago
Thank you so much for the kind words! We appreciate your recommendation.
