Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Collision Masters LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%90+52.8Reliability 26%80+20.9Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty65−3.5Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Collision Masters LLC

Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 73 auto body shops · 5.0★ from 90 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Collision Masters LLC is better than 90% of auto body shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Collision Masters LLC is better than 80% of auto body shops.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Collision Masters LLC is better than 99% of auto body shops.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Collision Masters LLC is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Collision Masters LLC is better than 65% of auto body shops.B
65
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Collision Masters LLC is better than —% of auto body shops.–
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Reviews for your job

Customers hired Collision Masters LLC for 2 kinds of job.

Collision Masters LLC for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#38 / 48
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Body & Trim”

JenniferLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had a great experience with Collision Masters! They were able to get my car in for repairs much more quickly than other shops I contacted. Scott was great to work with—fair, honest, and incredibly helpful. The repair ended up costing about half of what one competitor quoted. There was also a difficult part to track…

Great priceBody & Trim
Nelson4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Scott was recommended to me at Chapel Hill Tires. He was gracious in helping fix a problem with my BMW. His service was fast, well done, and one third the price quoted by one of his competitors.He was also at the top of a ChatGPT search for Raleigh’s best body shops.

Customer photo from Nelson's reviewCustomer photo from Nelson's review
Great priceBody & Trim
Ravi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Honest and reasonable estimation and great work to back it up.

Great priceBody & Trim
DanielLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Worked with Scott and Brittany over at Collision Masters. They made the experience great! Never having used a auto body repair shop before, they explained the process and made sure I was informed every step of the way! Thank you!

PaintingBody & Trim
SeanLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Had my truck repaired here. They are all excellent at what they do!!

Customer photo from Sean's reviewCustomer photo from Sean's review
Great pricePaintingBody & Trim
Jeff4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Took my truck here after a blown tire shredded the bed side. Scott and his team were great. They kept me in the loop and let me know as the job progressed. I would highly recommend them. Good honest people!

Great priceBody & Trim
GoldenLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Repaired my 2024 crv to how it was before the accident. They also vacuumed all the glass from the accident. They also drove me to my rental spot and waited till I received my rental car. I cannot comment on the price of this place because the at fault company paid everything. I wish they would have waited one extra…

PaintingBody & Trim
Thomeka4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Scott and his team helped me get my vehicle back into perfect shape after it was involved in an accident. My car was less than a year old and I was afraid I wouldn’t find anyone who could fix it back to its original shape, paint, and condition. I wanted so bad for my vehicle to look as if it was never involved in a…

Customer photo from Thomeka's reviewCustomer photo from Thomeka's reviewCustomer photo from Thomeka's reviewCustomer photo from Thomeka's review
PaintingBody & Trim
DeborahLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Professional, and honest! Knew what was wrong with my door latch right away and fixed it quick. Highly recommend!

Great priceBody & Trim
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Scott and his team did a great job repairing my Toyota 4Runner. He kept me up to date on the timeline and progress of repairs, worked everything out with the insurance company, and delivered my vehicle back in great condition. I highly recommend Collision Masters!

Reasonable pricePaintingBody & Trim
Shavon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Scott and his team did an excellent job on my car twice. This will be only body shop me and my family will do business at. He make sure everything with insurance taking care of and make sure get best parts for your car.

Body & TrimPainting+ Punctuality+ Quality+ Professionalism
C2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Scott and his team are just great. They put a lot of effort into solving whatever issues you are having with your car, and in a very prompt amount of time. The customer service was amazing, and he made sure to stay in contact with me the entire time during my repair. That was my first time using this business, but…

Body & TrimPaintingTires+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 88%Reasonable 13%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim12—
Painting8—

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